We compared BackupAssist and MSP360 Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BackupAssist is a flexible solution that offers local and cloud backups. It also provides frequent updates and strong ransomware protection. MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification.
Room for Improvement: BackupAssist could enhance its innovation and support. The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time.
Service and Support: BackupAssist's customer service is commended for their expertise and the support provided during deployment. Customers have reported that MSP360 Backup has good technical support, but some say the level of detail required for the backup process is challenging.
Ease of Deployment: BackupAssist's setup process is straightforward and can be completed within a few days. Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex.
Pricing: Users say BackupAssist is affordable compared to alternatives. They like having the option to buy additional features and find the support cost to be fair. MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space.
ROI: BackupAssist users provided limited information about its ROI. To obtain accurate information, we recommend consulting user reviews or reaching out to the vendor’s sales team. Users provided no feedback on the ROI of MSP360 Backup.
Comparison Results: BackupAssist is commended for its user-friendly interface, regular updates, and reliable performance. At the same time, users say BackupAssist should strive to continue innovating and improving to avoid stagnation. MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times.
"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
"I have found that the backups are usually very successful."
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"General ease of use and performance of the Windows version is the most valuable feature."
"MSP360 Backup's most valuable feature is its backup interface."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"It has allowed me to implement a cost effective, highly configurable solution."
"The solution is easy to access and handles things efficiently."
"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."
"Technical support is very good."
"The initial setup is very easy. It's not overly complex."
"In the future I would like to see more support for Linux."
"The solution needs a dashboard or some form of central control from which you can manage all backups."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"It stopped doing my backups after I did the last update on it."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The solution's pricing is very high."
"The graphics are looking a bit old and should be updated."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
BackupAssist is ranked 26th in Backup and Recovery with 5 reviews while MSP360 Backup is ranked 44th in Backup and Recovery with 15 reviews. BackupAssist is rated 8.8, while MSP360 Backup is rated 8.0. The top reviewer of BackupAssist writes "Provides ransomware protection, does good reporting, and is close to perfect for our use case". On the other hand, the top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". BackupAssist is most compared with Veeam Backup & Replication and Acronis Cyber Protect, whereas MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, NinjaOne and Comet Backup.
See our list of best Backup and Recovery vendors and best MSP Backup vendors.
We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
