BackupAssist vs CloudAlly comparison

BackupAssist and CloudAlly are both solutions in the MSP Backup category. BackupAssist is ranked #12, while CloudAlly is ranked #10 with an average rating of 6.0. BackupAssist holds a 5.1% mindshare in MB, compared to CloudAlly’s 4.4% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of CloudAlly users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

2,344 Views
375 Comparison Views

100% willing to recommend

CloudAlly

Read 4 CloudAlly reviews

2,258 Views
361 Comparison Views

100% willing to recommend

BackupAssist

CloudAlly

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Executive SummaryUpdated on Feb 3, 2025

BackupAssist and CloudAlly compete in the data backup and recovery market. BackupAssist is preferred for its pricing and customer support, while CloudAlly leads with its robust feature set.

Features: BackupAssist offers automated backup, disk imaging, and rapid recovery, providing affordable solutions with extensive support. CloudAlly focuses on cloud-to-cloud backup, scalability, and cross-platform compatibility, meeting complex business needs.

Room for Improvement: BackupAssist could enhance its feature set for larger enterprises, improve integration with cloud services, and reduce manual configurations. CloudAlly may benefit from a more user-friendly setup process, expanded customer support options, and pricing adjustments for small businesses.

Ease of Deployment and Customer Service: BackupAssist ensures straightforward deployment and strong support for easy transition. CloudAlly offers a flexible cloud-first deployment, requiring more initial setup time but providing scalable options, appealing to those valuing extensive capabilities.

Pricing and ROI: BackupAssist presents competitive pricing with favorable ROI for small to medium companies seeking cost-effective data protection. CloudAlly, though higher-priced, delivers significant ROI through comprehensive features for businesses prioritizing advanced management.

To learn more, read our detailed BackupAssist vs. CloudAlly Report (Updated: June 2026).

Buyer's Guide

BackupAssist vs. CloudAlly

June 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in MSP Backup

12th

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Backup and Recovery (59th)

CloudAlly

Ranking in MSP Backup

10th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Backup (46th), SaaS Backup (23rd)

Mindshare comparison

As of August 2026, in the MSP Backup category, the mindshare of BackupAssist is 5.1%, up from 1.1% compared to the previous year. The mindshare of CloudAlly is 4.4%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Mindshare Distribution
Product	Mindshare (%)
CloudAlly	4.4%
BackupAssist	5.1%
Other	90.5%

MSP Backup

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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it_user550464

ICT Officer at a financial services firm with 1,001-5,000 employees

Using the app is straightforward with easy buttons to click on.

Customer Service: We didn't contact their customer service at any point because the backup and recovery process is pretty straightforward. But they have a customer support email and phone just in case. Technical Support: CloudAlly can be used by a non-techie person because it's simple. We didn't contact the technical support, but it's available for any user who may encounter a problem.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found that the backups are usually very successful."

"What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I would definitely recommend this solution to others."

"I find BackupAssist very convenient to work on and I really like its user interface."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"We managed to have good backups which were easy to recover, and easy backup of MS Exchange and SQL databases."

More BackupAssist pros

"With this solution, its remarkable to see that ease of use means ease of use."

"The user-friendly interface of CloudAlly significantly enhances data protection."

"Definitely an impressive ROI because the app is inexpensive and saves us time, headaches plus slow computer devices that could be jammed with huge data."

"CloudAlly provides a unique solution for every major email application."

Cons

"In the future I would like to see more support for Linux."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Has a few problems working with snapshots time-outs and failed backups."

"It stopped doing my backups after I did the last update on it."

"One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts."

Pricing and Cost Advice

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"The product pricing here in Zimbabwe is good, I cannot complain."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

27%

Comms Service Provider

14%

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

15%

Outsourcing Company

10%

Wholesaler/Distributor

Legal Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for CloudAlly?

I find the pricing of CloudAlly to be fair.

See all answers

What needs improvement with CloudAlly?

CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts.

See all answers

What is your primary use case for CloudAlly?

I use CloudAlly for what it's made for, which is backups.

See all answers

Comparisons

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Compared 7% of the time

SnapShooter vs BackupAssist

Compared 6% of the time

Acronis Cyber Protect vs BackupAssist

Compared 6% of the time

Veeam Data Platform vs BackupAssist

Compared 6% of the time

BDRShield vs BackupAssist

Compared 6% of the time

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Veeam Data Cloud for Microsoft 365 vs CloudAlly

Compared 10% of the time

Spanning SaaS Backup vs CloudAlly

Compared 9% of the time

SysCloud vs CloudAlly

Compared 7% of the time

afi.ai SaaS Backup vs CloudAlly

Compared 7% of the time

N-able Cove Data Protection vs CloudAlly

Compared 6% of the time

More CloudAlly Competitors

Product Reports

Buyer's Guide

BackupAssist

August 2026

Download BackupAssist product report

Buyer's Guide

Cloud Backup

August 2026

Download CloudAlly product report

Overview

BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.

BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.

What are the important features of BackupAssist?

Versatile Backup Options: Supports tape, drive, and cloud storage solutions including AWS and Wasabi.
Customizable Alerts: Keeps stakeholders informed with adjustable notifications.
Exchange and SQL Support: Provides dedicated support for critical applications.
Ransomware Protection: Incorporates ransomware checks to enhance security.
User-Friendly: Features an easy-to-navigate interface simplifying backup management.

What benefits should users expect in reviews?

Easy Recovery: Ensures straightforward data restoration processes.
Comprehensive Support: Knowledgebase resources aid in troubleshooting and feature evolution.
Reliable Updates: Regular updates promise continuous improvement.
Flexible Cloud Integration: Options for AWS and Wasabi cater to diverse requirements.
Stability During Power Outages: Maintains data integrity when power issues occur.

In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.

BackupAssist

CloudAlly is a robust backup and recovery tool designed to secure data for businesses leveraging cloud platforms. With a focus on protecting essential digital assets, it offers a reliable mechanism for safeguarding information.

CloudAlly provides automated backups and rapid recovery solutions tailored for business environments utilizing cloud services like Microsoft 365 and Google Workspace. Its advanced features ensure data integrity, facilitate compliance, and enhance data security. By delivering easy-to-deploy, scalable backup functionalities, CloudAlly meets the needs of data-conscious enterprises seeking to streamline backup and recovery processes.

What are the key features of CloudAlly?

Automated Daily Backups: Ensures that data is automatically backed up every day.
Comprehensive Coverage: Supports major SaaS platforms like Salesforce and Dropbox.
Secure Data Management: Provides encrypted storage to protect data privacy.
Rapid Recovery: Allows quick data restoration to prevent business interruptions.
Audit and Monitoring: Delivers tools to track backup activities and modifications.

What benefits should users seek in reviews?

Cost-Effectiveness: Analyze value in terms of cost savings and efficiency.
Data Security: Look for feedback on encryption and compliance standards.
User Satisfaction: Check reviews indicating ease of deployment and usage.
Support Quality: Evaluate the reliability of technical support services.

In industries like healthcare and finance, CloudAlly's data protection capabilities are integral for managing sensitive information. Companies benefit from streamlined backup processes, ensuring compliance with strict data regulations and enhancing operational resiliency. This targeted approach makes CloudAlly an essential tool for sectors that demand high-security standards.

CloudAlly

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

Check out our customer success stories: https://www.cloudally.com/resources/customer-success-stories/

Buyer's Guide

BackupAssist vs. CloudAlly

June 2026

Free Report: BackupAssist vs. CloudAlly

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