AWS Security Hub vs CRITICALSTART comparison

Amazon Web Services (AWS) and Critical Start are both solutions in the Security Orchestration Automation and Response (SOAR) category. Amazon Web Services (AWS) is ranked #7 with an average rating of 7.8, while Critical Start is ranked #26. Amazon Web Services (AWS) holds a 5.6% mindshare in SOAR, compared to Critical Start’s 1.1% mindshare. Additionally, 89% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of Critical Start users who would recommend it.

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Executive SummaryUpdated on Dec 5, 2024

AWS Security Hub and CRITICALSTART are competitors in the cybersecurity market. AWS Security Hub holds an edge in integration within the AWS ecosystem, while CRITICALSTART excels in advanced threat detection and response.

Features: AWS Security Hub integrates seamlessly with AWS services, offers a centralized security view, and maintains compliance checks. It acts as a one-stop dashboard for security alerts. CRITICALSTART provides real-time threat intelligence, managed detection and response services, and strong human intervention capabilities, utilizing a Zero-Trust model for security enhancements.

Room for Improvement:AWS Security Hub could improve its UI intuitiveness and support for hybrid environments and reduce complexity in dashboard usage. CRITICALSTART could enhance response times, lower the complexity of UI navigation, and refine feature tuning for better alert management.

Ease of Deployment and Customer Service: AWS Security Hub is easily deployed for AWS environments with comprehensive documentation and automation features, promoting self-reliance. CRITICALSTART offers a more hands-on deployment with personalized support, beneficial for organizations needing extensive setup assistance.

Pricing and ROI: AWS Security Hub offers cost-effective scalability, suiting organizations deeply embedded in AWS. CRITICALSTART, though potentially higher in initial costs, provides tailored security solutions and expert management that justify its pricing for businesses prioritizing security.

To learn more, read our detailed AWS Security Hub vs. CRITICALSTART Report (Updated: April 2026).

Buyer's Guide

AWS Security Hub vs. CRITICALSTART

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of AWS Security Hub is 5.6%, down from 9.3% compared to the previous year. The mindshare of CRITICALSTART is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Torq	3.7%
AWS Security Hub	5.6%
CRITICALSTART	1.1%
Other	89.6%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Nimrod Vardi

Global IT Director at OpenWeb

Automation workflows have transformed our IT, enabling secure just-in-time access control

We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

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Karthik Ekambaram

Director at Scybers

Has helped identify misconfigurations and prioritize risks but lacks multi-cloud support and deeper integration features

AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS. There are other products in the market for CSPM that can give you multi-cloud environment misconfigurations, even Microsoft for that matter. Regarding the integration of AWS Security Hub with third-party tools, I am not certain whether we can integrate them, but there is no need to do so. However, AWS Security Hub cannot integrate with other cloud providers, so it only supports the AWS environment. The compliance checks within AWS Security Hub are good, but we don't use them much. We utilize compliance frameworks such as CIS compliance frameworks and ISO 27017 framework, which are beneficial, but it can improve in other areas too, such as including NIST and other frameworks beyond just ISO and CIS. Improvements can be applicable for scalability, particularly on integration with multi-cloud environments, and compliance frameworks can be added for more variety as well. The unified dashboard in AWS Security Hub is adequate; I cannot say it is exceptional, but the content available in the dashboards is satisfactory for now.

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Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"Torq has helped a lot regarding SOC analyst efficiency."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"What I appreciate most about Torq is that it is an essential part of our system."

More Torq pros

"Easily integrates with third-party tools"

"The solution is very good at detection and providing real-time alerts."

"The solution shows us our compliance score."

"Very good at detection and providing real-time alerts."

"It's a security posture management tool from AWS. Basically, it identifies misconfigurations, similar to Trusted Advisor but on a larger scale."

"AWS Security Hub has very good integration features. It allows for AWS native services integration, and it helps us to integrate some of the services outside of AWS."

"AWS Security Hub brings many features into one table that is quite useful, and the app team finds it easier to see what is missing."

"I like that AWS Security Hub currently has several good features, around four or five. The technical support for AWS Security Hub is also responsive."

More AWS Security Hub pros

"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."

"When I start thinking about if I were to try to light up a SOC, which I've done before and I have no interest in doing, it could be a million dollars a year or more to do that, and for what I am paying them for the managed fees, it's a steal."

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

"CRITICALSTART makes us much more comfortable with knowing someone else is watching our data and our systems and knowing that professional security people are taking a look at any issues that do arise."

"It is a comfort to know that there is a team of professionals backing you up, especially in an area that you don't feel 100 percent comfortable."

"This has been a positive experience and money well spent."

"We are absolutely seeing return on our investment from CRITICALSTART's services, as they're doing the job of a 24/7 SOC at a fraction of the price that it would cost me to run it myself."

"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."

More CRITICALSTART pros

Cons

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"The initial deployment of Torq was not easy."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"The initial deployment of Torq was not easy."

"Regarding the pricing of Torq, I would say it is expensive."

"The solution will only give you insight if you have configure rule enabled. It should work more like Prisma Cloud and Dome9 which have a better approach."

"The solution lacks self-sufficiency."

"One aspect that could be improved in the solution is its adaptability to different markets and geopolitical restrictions. In certain regions like Thailand, specific services from certain countries or providers, such as AWS or Azure, might be limited or blocked. It also needs improvement in would require configuring the solution more adaptable to AWS infrastructure and function."

"AWS Security Hub's configuration and integration are areas where it lacks and needs to improve."

"It's not user-friendly. Too much going on, too many unnecessary findings, not very visual. You can't do much compared to other similar tools that are cheaper and better."

"Whenever my team gets some alarms from the central team, my team needs to initiate whether it's a real or false trigger. The central team needs to keep adjusting to the parameters or at least the concerned IPs, whether it's really from the company's pool of IPs, so the trigger process can be improved. In the next release of AWS Security Hub, I'd like a better dashboard that could result in better alert visibility."

"Many findings are too generic or irrelevant to the environment, which can lead to false positives."

"AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS."

More AWS Security Hub cons

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment."

"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive and I hate it."

"It costs a lot for what we felt comfortable to spend."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us."

"It has frustrated us that they don't have a native Slack integration, because most things do now."

More CRITICALSTART cons

Pricing and Cost Advice

Information not available

"AWS Security Hub is not an expensive tool. I would consider it to be a cheap solution. AWS Security Hub follows the PAYG pricing model, meaning you will have to pay for whatever you use."

"There are multiple subscription models, like yearly, monthly, and packaged."

"The price of the solution is not very competitive but it is reasonable."

"Security Hub is not an expensive solution."

"The cost is based on the number of compliances, core checks, and services required, and for more than 10,000 recommendations, the charge is just one dollar."

"AWS Security Hub's pricing is pretty reasonable."

"The price of AWS Security Hub is average compared to other solutions."

"The pricing is fine. It is not an expensive tool."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"The pricing of other services was so insane that they weren't even an option."

"It costs a lot for what we felt comfortable to spend."

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Comparison Review

it_user186927

Director of Operations at a comms service provider with 10,001+ employees

Feb 16, 2015

Cybereason vs. Interset vs. SQRRL

Capture DB - they all use NoSQL db and hence solve the ad hoc query and 'go back in time' problem with current best of breed SIEM and DLP solutions that rely on real time analysis of incoming logs (and don't store them). This means deeper and quicker iterative threat analysis and assessment…

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Real Estate/Law Firm

11%

Financial Services Firm

11%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	4
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with Torq?

This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...

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What is your primary use case for Torq?

I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...

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What advice do you have for others considering Torq?

I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...

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Which is better - Azure Sentinel or AWS Security Hub?

We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel...

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What needs improvement with AWS Security Hub?

AWS Security Hub cannot scale up to multiple different cloud environments; it only works for AWS. There are other pro...

See all answers

What is your primary use case for AWS Security Hub?

The major use case for identifying misconfigurations within the AWS environment focuses on determining whether the ad...

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Comparisons

Tines vs Torq

Compared 27% of the time

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Blink Ops vs Torq

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Swimlane vs Torq

Compared 8% of the time

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Microsoft Sentinel vs AWS Security Hub

Compared 33% of the time

Prisma Cloud by Palo Alto Networks vs AWS Security Hub

Compared 7% of the time

Wiz vs AWS Security Hub

Compared 4% of the time

Microsoft Defender for Cloud vs AWS Security Hub

Compared 4% of the time

Check Point CloudGuard CNAPP vs AWS Security Hub

Compared 3% of the time

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Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 10% of the time

SentinelOne Wayfinder Threat Detection and Response vs CRITICALSTART

Compared 9% of the time

Arctic Wolf Managed Detection and Response vs CRITICALSTART

Compared 6% of the time

Expel vs CRITICALSTART

Compared 6% of the time

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Product Reports

Buyer's Guide

Torq

April 2026

Download Torq product report

Buyer's Guide

AWS Security Hub

May 2026

Download AWS Security Hub product report

Buyer's Guide

CRITICALSTART

May 2026

Download CRITICALSTART product report

Also Known As

No data available

SQRRL

Critical Start, CriticalStart

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

AWS Security Hub provides multi-account management and compliance checks alongside integrations with AWS services and third-party tools. It centralizes vulnerability tracking and risk prioritization, delivering real-time alerts for proactive security management.

AWS Security Hub enhances cloud security management through a centralized dashboard that monitors infrastructure resources and compliance scores, ensuring adherence to AWS standards. With integrations for vulnerability detection and security posture management, users can streamline security operations. While the platform offers notable benefits, areas for improvement include customization options for findings suppression and integration with multi-cloud environments.

What are the key features of AWS Security Hub?

Multi-Account Management: Seamlessly manage security across numerous accounts.
Compliance Checks: Stay aligned with standards such as PCI through automated reviews.
AWS Integrations: Connect effortlessly with AWS and third-party services to enhance security posture.
Real-Time Alerts: Quickly respond to potential threats with immediate notifications.
Risk Prioritization: Focus on critical vulnerabilities to enhance resource allocation.

What benefits should users expect from using AWS Security Hub?

Proactive Security: Early threat detection enables quicker mitigation strategies.
Cloud-Native Functionality: Utilize tools tailored for cloud environments.
Compliance Insights: Simplified compliance management provides transparency.
Ease of Use: Streamlined interface facilitates efficient security management.

Industries implementing AWS Security Hub leverage its capabilities for comprehensive security across multiple accounts and regions. Health, finance, and retail sectors benefit by automating compliance checks and monitoring security infrastructures. This service aids in identifying misconfigurations, tracking alerts, and ensuring infrastructure integrity during cyber incidents.

Amazon Web Services (AWS)

CRITICALSTART enhances cybersecurity through advanced alert management, expert guidance, and a user-friendly interface. It promotes efficient monitoring and response to alerts, utilizing a Zero Trust model for heightened security.

CRITICALSTART is designed for organizations seeking to manage security alerts and streamline monitoring processes. Known for its quick response times and efficient alert filtering, it integrates tools like Cylance and Carbon Black to offer managed detection and response services. Users experience enhanced security by focusing on critical threats while the platform's easy navigation aids in efficiently responding to alerts. Improvement areas include better alert prioritization, enhanced compliance disclosure, and smoother integration with third-party communication tools.

What are the key features of CRITICALSTART?

Alert Management: Efficient handling and filtering of alerts to minimize noise.
Expert Guidance: Insights for integrating SIEM and optimizing response strategies.
Mobile Access: Easy access through a mobile app to manage alerts on the go.
Zero Trust Model: Enhances security by minimizing unnecessary access and noise.
User-Friendly Interface: Seamless navigation enhances user interaction and response times.

What advantages and ROI should users consider?

Improved Security Confidence: Advanced alert handling promotes a secure environment.
Increased Efficiency: Streamlined monitoring allows focus on critical threats.
Expert Insight: Professional guidance enhances security strategies and operations.
Quick Response Times: Rapid handling of threats reduces potential impacts.

In industry applications, organizations use CRITICALSTART to bolster cybersecurity measures across finance, healthcare, and technology sectors. Managed detection services and third-party integration make it suitable for enterprises looking to optimize security operations and minimize alert fatigue while ensuring 24/7 monitoring and protection.

Critical Start

Sample Customers

Information Not Available

Edmunds, Frame.io, GoDaddy, Realtor.com

Information Not Available

Buyer's Guide

AWS Security Hub vs. CRITICALSTART

April 2026

Free Report: AWS Security Hub vs. CRITICALSTART

Find out what your peers are saying about AWS Security Hub vs. CRITICALSTART and other solutions. Updated: April 2026.

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