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Avaya BCM [EOL] vs Skype for Business comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya BCM [EOL]
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Virtual Meetings (5th)
 

Featured Reviews

FM
Managing Director for the Global Partner Program at ProcessMaker
Provides our VoIP services, giving us more control over our communications network
Our primary use case for this solution is as a Banking Voice Communications network It provides flawless communications among bank employees. The most valuable feature is VoIP because it gave us the technological independence required at the time. This solution needs better mobile support, with…
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is VoIP because it gave us the technological independence required at the time."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"Skype for Business is good for meetings and instant messaging."
"I like the seamless integration to local telecommunications."
"The solution’s video quality is fine."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"It's a good and stable product that fits my needs."
"The ability to mute everyone else is pretty useful when there is a large audience."
"You can do meetings of up to two hundred people in a single conversation."
 

Cons

"This solution needs better mobile support, with free apps integration for Voice Communication."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"The video conferencing quality can be improved."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."
"Skype for Business is not stable."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
 

Pricing and Cost Advice

Information not available
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"The licensing is billed on a yearly basis."
"A license is required to use the solution."
"Skype for Business' pricing is reasonable."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"Previously, I did not use another solution."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"I am using a corporate account for which I have not made any payments."
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Top Industries

By visitors reading reviews
No data available
Marketing Services Firm
18%
Manufacturing Company
13%
Comms Service Provider
10%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
 

Also Known As

Avaya Business Communication Manager
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

The Agency Group
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.