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Avaya Aura [EOL] vs Skype for Business comparison

The compared Avaya and Microsoft solutions aren't in the same category. Microsoft is ranked #5 in VM , with an average rating of 8.0, and holds a 5.2% mindshare. Additionally, 100% of Avaya users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.
Avaya Aura [EOL]
Read 2 Avaya Aura [EOL] reviews
    100% willing to recommend
    Skype for Business
    Read 63 Skype for Business reviews
    • 1,935 Views
    • 1,432 Comparison Views
    79% willing to recommend

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    Avaya Aura [EOL]
    Average Rating
    10.0
    Number of Reviews
    2
    Ranking in other categories
    No ranking in other categories
    Skype for Business
    Average Rating
    7.8
    Reviews Sentiment
    6.8
    Number of Reviews
    63
    Ranking in other categories
    Virtual Meetings (5th)
     

    Featured Reviews

    DH
    David Hammel
    Owner at TSV
    Can enable any organization to become agile and dynamic in unified communications
    We are an Avaya Platinum Business Partner The Avaya Aura platform will enable ANY organization to become agile and dynamic in unified communications. The most valuable features of this solution are its flexibility, scalability and most of all the stability. This solution needs to be made more…
    Read full review
    reviewer1854369 - PeerSpot reviewer
    reviewer1854369
    Executive at a government with 201-500 employees
    Relying on dependable communication features for efficient collaboration
    I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The most valuable features of this solution are its flexibility, scalability and most of all the stability."
    "The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
    "Making calls and having meetings is easy."
    "The product helps me make international calls."
    "Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
    "The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
    "We really like the screen sharing tool. The user experience is smooth, and user-friendly."
    "The quality of the meetings is very good."
    "The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."
    More Skype for Business pros
     

    Cons

    "This solution needs to be made more cloud-centric."
    "The technical support from Microsoft needs to be improved."
    "The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
    "The stability could be improved."
    "We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
    "We have had trouble with scalability when trying to host large meetings."
    "The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
    "We have found that there is a lag because it cannot integrate with the internal landline."
    "There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
    More Skype for Business cons
     

    Pricing and Cost Advice

    Information not available
    "We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
    "The licensing is billed on a yearly basis."
    "The solution is priced fairly."
    "We are using the subscription-based version of Skype for Business. There is a free version of the solution."
    "I am using a corporate account for which I have not made any payments."
    "The cost of Skype for Business is incorporated into our Office 365 licenses."
    "Our company pays for a license for us to use the solution."
    "To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
    More Skype for Business pricing and cost advice
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    881,757 professionals have used our research since 2012.
     

    Top Industries

    By visitors reading reviews
    No data available
    Marketing Services Firm
    18%
    Manufacturing Company
    13%
    Comms Service Provider
    10%
    Performing Arts
    8%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    No data available
    By reviewers
    Company SizeCount
    Small Business18
    Midsize Enterprise19
    Large Enterprise27
     

    Questions from the Community

    Ask a question
    Earn 20 points
    What do you like most about Skype for Business?
    The solution’s video quality is fine.
    See all answers
    What is your experience regarding pricing and costs for Skype for Business?
    Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
    See all answers
    What needs improvement with Skype for Business?
    I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
    See all answers
     

    Comparisons

    No data available
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    Zoom Workplace Business vs Skype for Business
    Compared 16% of the time
    TeamViewer Business vs Skype for Business Logo
    TeamViewer Business vs Skype for Business
    Compared 15% of the time
    Webex vs Skype for Business Logo
    Webex vs Skype for Business
    Compared 14% of the time
    Cisco Unified Communications vs Skype for Business Logo
    Cisco Unified Communications vs Skype for Business
    Compared 10% of the time
    GoToMeeting vs Skype for Business Logo
    GoToMeeting vs Skype for Business
    Compared 9% of the time
    More Skype for Business Competitors
     

    Product Reports

    Buyer's Guide
    Contact Center Infrastructure
    February 2026
    Avaya Aura [EOL] reportDownload Avaya Aura [EOL] product report
    Buyer's Guide
    Skype for Business
    January 2026
    Skype for Business reportDownload Skype for Business product report
     

    Also Known As

    No data available
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
     

    Overview

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
    Avaya
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
    Microsoft
     

    Sample Customers

    San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.