Pega CRM vs Teneo comparison

Pega and Teneo.ai are both solutions in the CRM category. Pega is ranked #23 with an average rating of 7.5, while Teneo.ai is ranked #48. Pega holds a 0.8% mindshare in CRM, compared to Teneo.ai’s 0.7% mindshare. Additionally, 100% of Pega users are willing to recommend the solution.

Pega CRM

Read 10 Pega CRM reviews

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716 Comparison Views

100% willing to recommend

Teneo

454 Views
449 Comparison Views

Pega CRM

Teneo

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Executive SummaryUpdated on Nov 2, 2025

Teneo and Pega CRM are competitive products in the CRM space, both offering unique capabilities. Pega CRM holds an advantage in features and investment value, although Teneo shows attractive pricing and support factors.

Features: Teneo features natural language understanding, automation capabilities, and scalability, making it a strong choice for AI-driven interactions. Pega CRM provides extensive business process management, detailed customer analytics, and adaptive capabilities, making it suitable for large-scale operations.

Ease of Deployment and Customer Service: Teneo supports flexible cloud or on-premise deployment with strong customer service for smooth integration. Pega CRM requires a complex initial setup and ongoing management, supported by detailed customer service.

Pricing and ROI: Teneo offers competitive pricing with a focus on quick returns. Pega CRM involves higher upfront costs but provides significant long-term ROI through feature richness and adaptability. Teneo is cost-effective initially, while Pega CRM offers substantial ROI for long-term investment.

To learn more, read our detailed CRM Report (Updated: October 2025).

Buyer's Guide

CRM

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega CRM

Ranking in CRM

23rd

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Teneo

Ranking in CRM

48th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the CRM category, the mindshare of Pega CRM is 0.8%, down from 1.3% compared to the previous year. The mindshare of Teneo is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Pega CRM	0.8%
Teneo	0.7%
Other	98.5%

CRM

Featured Reviews

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

No data available

Questions from the Community

What do you like most about Pega CRM?

The product's deployment phase was easy.

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What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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Product Reports

Buyer's Guide

Pega CRM

October 2025

Download Pega CRM product report

Buyer's Guide

CRM

October 2025

Download Teneo product report

Also Known As

Chordiant

Teneo

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Teneo is an advanced conversational AI platform designed to enhance customer interaction through dynamic and intelligent virtual assistants. Known for its robust natural language understanding, Teneo enables businesses to automate communication efficiently.

Teneo offers a flexible approach to developing sophisticated virtual agents that can understand and intelligently respond to user inquiries. Businesses leverage Teneo to streamline communication processes and enhance customer satisfaction, reducing operational costs and decision-making time. Its adaptability allows seamless integration into existing systems, ensuring quick deployment and effective implementation. Teneo's technology empowers companies to meet the ever-evolving demands of digital communication.

What features make Teneo stand out?

Natural Language Understanding: Enables precise interpretation of user queries.
Scalability: Adapts easily to varying business sizes and needs.
Multi-Channel Integration: Supports communication across diverse platforms.
Fast Deployment: Quick to integrate into existing workflows.

Why consider Teneo for ROI?

Increased Efficiency: Automates repetitive tasks, freeing up resources.
Cost Reduction: Minimizes expenses associated with manual customer interactions.
Enhanced Customer Experience: Provides quick and accurate responses, boosting satisfaction.
Improved Decision Making: Offers data-driven insights into customer behavior.

In industries like finance and retail, Teneo is implemented to handle complex customer service tasks, reducing wait times and enhancing interaction quality. Its ability to process large volumes of inquiries makes it particularly valuable in sectors with high customer engagement demands.

Teneo.ai

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: October 2025.

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