Pega CRM vs Teneo comparison

Pega and Teneo.ai are both solutions in the CRM category. Pega is ranked #23 with an average rating of 7.5, while Teneo.ai is ranked #43. Pega holds a 0.8% mindshare in CRM, compared to Teneo.ai’s 0.9% mindshare. Additionally, 100% of Pega users are willing to recommend the solution.

Pega CRM

Read 10 Pega CRM reviews

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1,137 Comparison Views

100% willing to recommend

Teneo

901 Views
892 Comparison Views

Pega CRM

Teneo

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Teneo and Pega CRM are competitors in the CRM space, each offering unique capabilities. Pega CRM appears to have the upper hand due to its broad range of integrated functionalities.

Features: Teneo is known for its advanced conversational AI, allowing for complex dialogues and natural language understanding. Pega CRM provides CRM modules, including sales automation, marketing automation, and customer service management. Pega facilitates seamless cross-channel integration and data insights.

Ease of Deployment and Customer Service: Teneo offers flexible deployment, focusing on easy integration into existing systems, benefiting businesses seeking rapid implementation. Pega CRM emphasizes a structured deployment approach through its platform, highlighting scalability and comprehensive support. Pega's strong customer service and training offerings help businesses maximize usage.

Pricing and ROI: Teneo's pricing is adaptable to business needs, potentially offering fast returns through its AI solutions. Pega CRM, though perceived to have a higher initial cost, is considered a long-term investment with high ROI due to its full-featured CRM capabilities. Pega's integration of business processes often results in lower operational costs over time, justifying the initial expense.

To learn more, read our detailed CRM Report (Updated: February 2026).

Buyer's Guide

CRM

February 2026

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Helped 882,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega CRM

Ranking in CRM

23rd

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Teneo

Ranking in CRM

43rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Pega CRM is 0.8%, down from 1.4% compared to the previous year. The mindshare of Teneo is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Pega CRM	0.8%
Teneo	0.9%
Other	98.3%

CRM

Featured Reviews

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

No data available

Questions from the Community

What do you like most about Pega CRM?

The product's deployment phase was easy.

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What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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Comparisons

Microsoft Dynamics CRM vs Pega CRM

Compared 14% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 12% of the time

Genesys Cloud CX vs Pega CRM

Compared 10% of the time

Siebel CRM vs Pega CRM

Compared 9% of the time

Salesforce Service Cloud vs Pega CRM

Compared 8% of the time

More Pega CRM Competitors

Oracle CRM vs Teneo

Compared 28% of the time

IQVIA Orchestrated Customer Engagement vs Teneo

Compared 23% of the time

CellarStone MaxCustomer vs Teneo

Compared 21% of the time

Zendesk vs Teneo

Compared 15% of the time

Bullhorn vs Teneo

Compared 13% of the time

More Teneo Competitors

Product Reports

Buyer's Guide

Pega CRM

January 2026

Download Pega CRM product report

Buyer's Guide

CRM

February 2026

Download Teneo product report

Also Known As

Chordiant

Teneo

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Teneo is an advanced conversational AI platform designed to create sophisticated interactions and enhance user engagement across communication channels.

Teneo leverages natural language understanding to automate customer interactions, providing businesses with scalable solutions that tailor experiences to end-users' needs. It enables seamless integration with existing systems, ensuring swift deployment and adaptability. Organizations can efficiently reduce operational costs and improve customer satisfaction by automating repetitive tasks with Teneo.

What features make Teneo stand out?

Natural Language Understanding: Interprets user intent accurately to deliver precise responses.
Omnichannel Deployment: Supports consistent interaction across multiple platforms.
Scalability: Adjusts to business growth and varying interaction volumes.
Integration Capability: Easily integrates with enterprise systems for streamlined operations.
Analytics and Insights: Provides deep insights into user interactions and behavior.

What benefits to expect from using Teneo?

Increased Efficiency: Reduces task completion times by automating interactions.
Cost Savings: Lowers costs associated with customer service operations.
Enhanced Experience: Improves user engagement with personalized interactions.
Flexibility: Adapts to changing needs and workloads seamlessly.

Teneo has been adopted across sectors such as banking, retail, and telecommunications. Banks utilize it for customer support automation, reducing wait times, while retailers integrate it for personalized shopping experiences. Telecommunications benefit from improved customer interaction management, enhancing overall contact center efficiency.

Teneo.ai

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: February 2026.

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