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AppWorx Workload Automation vs JAMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
AppWorx Workload Automation improves efficiency and ROI by enhancing automation, monitoring, and reducing job creation and management times.
Sentiment score
8.9
JAMS streamlines operations, reduces costs, enhances scalability, improves productivity, and allows developers to focus on development tasks.
It has significantly reduced the time required for tasks that were previously manual, such as running batch and online jobs and report submissions.
The product manages workloads efficiently, allowing our operators to learn and operate it quickly, which underscores its value to our business.
 

Customer Service

Sentiment score
7.0
AppWorx support is praised for efficiency and availability, though experiences vary due to agreements and third-party complexities.
Sentiment score
9.6
JAMS customer service is praised for responsiveness, knowledge, and helpfulness, with high ratings despite occasional delays in support.
Their current support level is really good.
Technical support is managed by third parties now, which complicates direct customer assistance from Broadcom.
They are very quick to respond depending on the issue's severity.
Their response is prompt, exemplifying how support should be.
 

Scalability Issues

Sentiment score
6.7
AppWorx Workload Automation's scalability receives mixed reviews, with outdated tech challenges yet some users report satisfactory performance.
Sentiment score
6.0
JAMS scales well for large businesses, handling high job volumes efficiently, with flexible licensing and robust failover capabilities.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
 

Stability Issues

Sentiment score
8.6
AppWorx Workload Automation is highly stable and reliable, with users confident in its performance despite minor connectivity issues.
Sentiment score
7.8
JAMS is highly stable and reliable, with minimal issues, widely trusted for mission-critical operations across diverse conditions.
We have not faced any real issues, and it’s the main reason why we haven't enabled a lot of the redundancy features.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Being on the new version, there's been zero downtime.
 

Room For Improvement

AppWorx Workload Automation needs improvements in UI, security, scalability, AI, mainframe support, and simplified licensing.
JAMS needs better search, intuitive interface, enhanced documentation, error messaging, database support, source control, and C# developer resources.
AppWorx Workload Automation does not support mainframe environments.
Licensing fees have increased as they charge based on executions rather than user agents, causing higher costs.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
A major improvement would be the integration of AI to help us accomplish various tasks.
 

Setup Cost

AppWorx Workload Automation pricing receives mixed reviews, with concerns about high costs impacting license renewals and cost structure changes.
JAMS offers cost-effective, flexible licensing with scalable options, remaining more affordable than competitors despite recent pricing changes.
Licensing now depends on execution counts as opposed to agent counts, leading to increased costs.
The licensing is fair and reasonable for what the product offers.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
 

Valuable Features

AppWorx Workload Automation offers reliable and flexible scheduling, AI integration, and user-friendly interface for efficient workload management.
JAMS offers flexible scheduling, automation, robust monitoring, and cross-platform support, enhancing productivity with seamless notifications and custom integrations.
It has great error-handling capabilities and can perform actions like opening tickets for support teams.
Atomic Applications Manager is user-friendly and accommodates around 100 users who can monitor and run their jobs effectively.
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
 

Categories and Ranking

AppWorx Workload Automation
Ranking in Workload Automation
14th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
11
Ranking in other categories
No ranking in other categories
JAMS
Ranking in Workload Automation
5th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Workload Automation category, the mindshare of AppWorx Workload Automation is 1.4%, down from 1.6% compared to the previous year. The mindshare of JAMS is 1.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation
 

Featured Reviews

Srikanth Gubba - PeerSpot reviewer
Automation boosts efficiency with a user-friendly interface
Currently, I have switched to negotiating through third-party vendors for licensing, which has made it more expensive. Broadcom should address this by dealing directly with customers again. Licensing fees have increased as they charge based on executions rather than user agents, causing higher costs. Technical support also involves third-party interactions, complicating direct assistance from Broadcom.
Rob Grafrath - PeerSpot reviewer
We can scale up our organization's scheduling and automation without having to add staff to the department
The biggest area with room for improvement is the area that my organization benefits the most from using JAMS, and that is in custom execution methods. I happen to have a very good C# developer. Ever since we got JAMS, he has spent a lot of time talking to JAMS developers, researching the JAMS libraries, and creating custom execution methods. He's gotten very good at it. He is now able to create them and maintain them very easily, but that was hard-won knowledge. If I ever lose this developer, I would be hard-pressed to find anyone who could create JAMS custom execution methods as well as he can since there really isn't all that much help, such as documentation or information, available on how to create custom execution methods. I really think that they could benefit greatly by being much more transparent about C# development, maybe by making a JAMS cookbook or a developer portal where they could throw ideas at each other. One of my complaints with the marketing around JAMS is that it says things like, "It integrates with Teams". They talk about integrating with a lot of things, but marketing doesn't tell you that they are talking about JAMS running PowerShell jobs. Since PowerShell can automate things like SharePoint and Teams, that is how marketing gets away with saying it has so many integrations. JAMS doesn't have as many built-in integrations as they advertise. I think they should build more of them, and improve on the ones they have built.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
17%
Manufacturing Company
11%
Healthcare Company
8%
Computer Software Company
16%
Financial Services Firm
16%
Healthcare Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about AppWorx Workload Automation?
The most valuable features of AppWorx Workload Automation are simplicity and reliability. Additionally, they recently transformed the UI which is better.
What is your experience regarding pricing and costs for AppWorx Workload Automation?
Compared to other tools, it is now expensive. Licensing now depends on execution counts as opposed to agent counts, leading to increased costs.
What needs improvement with AppWorx Workload Automation?
Currently, I have switched to negotiating through third-party vendors for licensing, which has made it more expensive. Broadcom should address this by dealing directly with customers again. Licensi...
What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
Fortra's JAMS pricing structure has deteriorated significantly since its acquisition by Fortra. Previously, both Help Systems and MVP offered more favorable pricing and licensing terms. However, Fo...
What needs improvement with JAMS?
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source co...
 

Also Known As

CA Automic Applications Manager
No data available
 

Overview

 

Sample Customers

Sandvik, Hanwha Life
Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Find out what your peers are saying about AppWorx Workload Automation vs. JAMS and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.