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AppWorx Workload Automation vs JAMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
AppWorx Workload Automation improves efficiency and ROI by enhancing automation, monitoring, and reducing job creation and management times.
Sentiment score
8.9
JAMS streamlines operations, reduces costs, enhances scalability, improves productivity, and allows developers to focus on development tasks.
It has significantly reduced the time required for tasks that were previously manual, such as running batch and online jobs and report submissions.
The product manages workloads efficiently, allowing our operators to learn and operate it quickly, which underscores its value to our business.
 

Customer Service

Sentiment score
7.0
AppWorx support is praised for efficiency and availability, though experiences vary due to agreements and third-party complexities.
Sentiment score
9.6
JAMS customer service is praised for responsiveness, knowledge, and helpfulness, with high ratings despite occasional delays in support.
Their current support level is really good.
Technical support is managed by third parties now, which complicates direct customer assistance from Broadcom.
They are very quick to respond depending on the issue's severity.
Their response is prompt, exemplifying how support should be.
 

Scalability Issues

Sentiment score
6.7
AppWorx Workload Automation's scalability receives mixed reviews, with outdated tech challenges yet some users report satisfactory performance.
Sentiment score
6.0
JAMS scales well for large businesses, handling high job volumes efficiently, with flexible licensing and robust failover capabilities.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
 

Stability Issues

Sentiment score
8.6
AppWorx Workload Automation is highly stable and reliable, with users confident in its performance despite minor connectivity issues.
Sentiment score
7.8
JAMS is highly stable and reliable, with minimal issues, widely trusted for mission-critical operations across diverse conditions.
We have not faced any real issues, and it’s the main reason why we haven't enabled a lot of the redundancy features.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Being on the new version, there's been zero downtime.
 

Room For Improvement

AppWorx Workload Automation needs improvements in UI, security, scalability, AI, mainframe support, and simplified licensing.
JAMS needs better search, intuitive interface, enhanced documentation, error messaging, database support, source control, and C# developer resources.
AppWorx Workload Automation does not support mainframe environments.
Licensing fees have increased as they charge based on executions rather than user agents, causing higher costs.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
A major improvement would be the integration of AI to help us accomplish various tasks.
 

Setup Cost

AppWorx Workload Automation pricing receives mixed reviews, with concerns about high costs impacting license renewals and cost structure changes.
JAMS offers cost-effective, flexible licensing with scalable options, remaining more affordable than competitors despite recent pricing changes.
Licensing now depends on execution counts as opposed to agent counts, leading to increased costs.
The licensing is fair and reasonable for what the product offers.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
 

Valuable Features

AppWorx Workload Automation offers reliable and flexible scheduling, AI integration, and user-friendly interface for efficient workload management.
JAMS offers flexible scheduling, automation, robust monitoring, and cross-platform support, enhancing productivity with seamless notifications and custom integrations.
It has great error-handling capabilities and can perform actions like opening tickets for support teams.
Atomic Applications Manager is user-friendly and accommodates around 100 users who can monitor and run their jobs effectively.
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
 

Categories and Ranking

AppWorx Workload Automation
Ranking in Workload Automation
15th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
11
Ranking in other categories
No ranking in other categories
JAMS
Ranking in Workload Automation
5th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Workload Automation category, the mindshare of AppWorx Workload Automation is 1.4%, down from 1.7% compared to the previous year. The mindshare of JAMS is 2.0%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation
 

Featured Reviews

Srikanth Gubba - PeerSpot reviewer
Automation boosts efficiency with a user-friendly interface
Currently, I have switched to negotiating through third-party vendors for licensing, which has made it more expensive. Broadcom should address this by dealing directly with customers again. Licensing fees have increased as they charge based on executions rather than user agents, causing higher costs. Technical support also involves third-party interactions, complicating direct assistance from Broadcom.
Patrick Norton - PeerSpot reviewer
Support has been among the most helpful and knowledgeable we've ever worked with but performance monitoring needs improvement
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me. JAMS has some quirks. It has a bit of a learning curve. Some exceptions are not intuitive, such as when a job is terminated due to exceeding its defined runaway time limit. This generates a misleading exception message that is difficult for new users to understand and requires experience to interpret correctly. Stalled jobs present a unique challenge, particularly when pushing a system like JAMS version six to its limits. While rare, these instances occur when jobs become unresponsive despite appearing in API queries but not in the monitoring console. Although workarounds exist, they highlight the need for improved native monitoring capabilities within JAMS. Currently, the system assumes flawless operation, necessitating supplemental monitoring tools to detect issues like excessive pending or stalled jobs, ensuring timely intervention by our teams.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
15%
Manufacturing Company
12%
Retailer
8%
Computer Software Company
19%
Financial Services Firm
14%
Healthcare Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for AppWorx Workload Automation?
Compared to other tools, it is now expensive. Licensing now depends on execution counts as opposed to agent counts, leading to increased costs.
What needs improvement with AppWorx Workload Automation?
Currently, I have switched to negotiating through third-party vendors for licensing, which has made it more expensive. Broadcom should address this by dealing directly with customers again. Licensi...
What is your primary use case for AppWorx Workload Automation?
In general, I use Atomic Applications Manager to manage our unique servers in our cloud infrastructure, specifically for support in our manufacturing industry. We are an enterprise and utilize many...
What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
A major improvement would be the integration of AI to help us accomplish various tasks. AI could assist in simplifying operations and could potentially enhance the tool's capabilities.
 

Also Known As

CA Automic Applications Manager
No data available
 

Overview

 

Sample Customers

Sandvik, Hanwha Life
Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Find out what your peers are saying about AppWorx Workload Automation vs. JAMS and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.