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JAMS vs Redwood RunMyJobs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JAMS
Ranking in Workload Automation
5th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
Redwood RunMyJobs
Ranking in Workload Automation
3rd
Average Rating
9.6
Reviews Sentiment
7.0
Number of Reviews
30
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Workload Automation category, the mindshare of JAMS is 2.0%, up from 1.3% compared to the previous year. The mindshare of Redwood RunMyJobs is 8.6%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation
 

Featured Reviews

Patrick Norton - PeerSpot reviewer
Support has been among the most helpful and knowledgeable we've ever worked with but performance monitoring needs improvement
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me. JAMS has some quirks. It has a bit of a learning curve. Some exceptions are not intuitive, such as when a job is terminated due to exceeding its defined runaway time limit. This generates a misleading exception message that is difficult for new users to understand and requires experience to interpret correctly. Stalled jobs present a unique challenge, particularly when pushing a system like JAMS version six to its limits. While rare, these instances occur when jobs become unresponsive despite appearing in API queries but not in the monitoring console. Although workarounds exist, they highlight the need for improved native monitoring capabilities within JAMS. Currently, the system assumes flawless operation, necessitating supplemental monitoring tools to detect issues like excessive pending or stalled jobs, ensuring timely intervention by our teams.
MaheshKumar6 - PeerSpot reviewer
Future-proof and powerful with great support
Improvements include: 1) Cost of the Software. Redwood is more expensive than most of the other Automation Software available today; they could make it budget-friendly. 2) It has limited reporting features. Some basic reporting features are missing. 3) There is no option to extract data in Excel. This feature could help in finding errors in the data. 4) Integration with ServiceNow is not supported. 5) The cloud platform compatibility is not up to the mark. 6) Security standards need to be improved. 7) Handling failure is not great; the workflow stops when a job fails and human intervention is required. 8) Configuration and set-up are difficult for someone with less coding knowledge. 9) They need to provide more documentation to assist new users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"JAMS has improved my organization by taking a myriad of manual processes and allowing us to automate them. It enables our folks to focus more on tasks that require their human intelligence and their creativity and less on just mundane tasks. It increases efficiency, accuracy, and consistency."
"The dashboard is intuitive."
"It's a full-featured job scheduling tool. The part that I liked the best was the support team. This tool was new, and we were all learning it and setting up the different jobs that were complex in nature. Their support team was very responsive in helping us out through the setup and resolving the issues. They have been incredibly awesome."
"I appreciate JAMS for its readily available templates that allow me to create and deliver stand-up presentations within minutes quickly."
"The planning capabilities are most valuable."
"The interface is good, and it's very easy to define and create jobs. If a job is not running or there is an error, the solution will send an email. That's all very good and very useful."
"JAMS has improved our productivity immensely because everything flows. I don't think we could operate at our current staffing levels without it."
"Previously, we manually managed file transfers by writing our scripts. The automated MFT feature is great for me and the company. It helps us know where the files are going and enables us to track errors if anything fails. It also makes the connection seamless for third-party vendors."
"It is very easy and easy to use, and minimal supervision is required to run it."
"This program works with every browser."
"It can centralize and support on-premises, hybrid, and cloud environments seamlessly."
"This product is simple and easy to use."
"There are various ways in which you can construct jobs depending on your business needs and requirements."
"Redwood is of value to our organization due to of its ease of use and the ability to automate and orchestrate any platform that we utilize today."
"The automated alert response is very useful for long-running and failed jobs during off-business hours."
"It conjures simplicity from the depths of complexity, effortlessly shouldering burdensome workloads."
 

Cons

"The product does not allow the users to cut and paste the job names from the screen."
"If there were a softcover book on how to really take advantage of all of JAMS' tools, I would buy it. I do better with training books than online searching, so a book would be helpful."
"I would like to see the ability to interface with Microsoft group-managed service accounts, but they're still in the research phase. They need to ensure everything's legit and safe. The report designer and dashboards could also be improved. We're running 7.3, so I don't know if they have updated the reporting in 7.5, but I think the reports and dashboards could be better."
"JAMS notifications for hung jobs could be improved."
"When looking at a folder in JAMS with many jobs, it would be good to have better information in the list display of what's inside those jobs. We get some information, but other important details are missing."
"The client is horrible. Every time JAMS puts out a survey on what they can improve, I always say, "The client: When you are setting up jobs, it is quite horrible." The response has been, "Well, we are just using the Windows foundation," and I am like, "Why isn't it only your product?" We can get around it now that we know its quirks, but it is not the most user-friendly of tools out there. The UI is completely unintuitive. We had to go and open up a support ticket with JAMS just to get something back. It is not user-friendly at all."
"Improvements could be made in the service desk's knowledge and communication skills among engineers to better address customer needs and ensure issues are fully resolved."
"Sometimes the UI is not the most responsive I've ever used. But because it does its job, I don't complain."
"The documentation for this product is limited, which can be improved in the future."
"We'd like to see an integration with ServiceNow to raise the tickets/incidents in ServiceNow."
"Redwood Software has a high price tag, especially for small and medium-sized businesses that might not have the funds to engage in a complete automation system."
"Redwood RunMyJobs should add more good features."
"Redwood automation software could be made more user-friendly and intuitive, making chores and automation processes easier for users to complete."
"Currently, our developers aren't able to access their own objects in the user acceptance testing server and production system server as they are assigned the developer access role, which is kind of a solid role, and no changes or additions can be made to it."
"Due to the abundance of competing automation technologies available on the market, connectivity with any cloud platform can be improved."
"Having a graphical user interface for the dashboard would be great."
 

Pricing and Cost Advice

"The product is reasonably priced, and we don't have any add-ons."
"For what it does, the product is priced very well."
"JAMS is priced competitively compared to similar solutions and offers flexible licensing options to cater to user needs."
"All licensing models are a little overpriced, but JAMS offers a good value, especially given their support response times and ability to handle unforeseen issues like the SFTP transfers. I hope to find more use cases to get a better bang for our buck."
"There are no additional costs other than the license for Fortra's JAMS which is affordable."
"I haven't been involved in the financial side for several years, but we buy one host and unlimited agents, and we get a reasonable price for that. We're happy with the amount we pay and the scalability it provides."
"The pricing is reasonable."
"In the end, you'll find that it's really worth the price. There is some sticker shock, but it's worth every dime."
"It initially surprised me because we went from an application that was priced by connection to agents/the number of agents to an application that was priced based on the number of job executions. At that time, many of the products we looked at were also priced on job execution. That seems to be more common in the business or in the vendors that provide solutions out there, but that was probably our biggest difference."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
14%
Healthcare Company
7%
Manufacturing Company
7%
Financial Services Firm
18%
Manufacturing Company
12%
Computer Software Company
9%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
A major improvement would be the integration of AI to help us accomplish various tasks. AI could assist in simplifying operations and could potentially enhance the tool's capabilities.
What advice do you have for others considering Redwood Software - Workload Automation Edition?
Even though it is highly-priced, it is a go to SAP product. I rate the overall solution an eight out of ten.
What are cloned processes and how do they hinder workload automation?
Dealing with cloned processes can be a real headache for all involved. By using Redwood Software's RunMyJobs, users are able to eliminate the need for cloned job definitions altogether. The platfo...
Do you think that a SaaS WLA solution like Redwood can modernize our cloud environment?
From a cost perspective, a modern SaaS like Redwood is advantageous. Unlike some other WLA platforms, this solution offers flexible pricing models and eliminates infrastructure costs. This can sign...
 

Comparisons

 

Also Known As

No data available
Redwood Software - Workload Automation Edition, Redwood Business Process Automation - Workload Edition, RunMyJobs, Redwood RunMyJobs
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
AMD, American Home Shield, Avaya, Burberry, Centrica, City of Dallas, The Container Store, Core & Main, Daikin, Dart Containers, Deere, Energizer, Epson, Halliburton, Keen Foodware, National Gypsum, Rockport Group, Ryder, Technicolor, The University of Michigan, Virgin Money, Whitbread
Find out what your peers are saying about JAMS vs. Redwood RunMyJobs and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.