AppPulse Suite [EOL] vs New Relic comparison

OpenText and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 94% of OpenText users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

AppPulse Suite [EOL]

Read 15 AppPulse Suite [EOL] reviews

94% willing to recommend

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

AppPulse Suite [EOL]

New Relic

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

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Helped 885,789 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product has many valuable features, and it is very important for us to identify the response time, identify the different operating systems, the brand of the smart phones, and where customers are using them - not only in Mexico, but in different parts of the world."

"We provide software testing services to third-party organizations with HP AppPulse, where we can see the real user experience live and identify low UI performance, stability problems, or high resource consumption on one screen."

"The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers."

"The speed that you can get AppPulse out there was the brightest spot of this whole process."

"What we learned is that the analytics are more important than the app itself."

"It’s a mandatory tool for us at this point."

"With Google Analytics, you choose what performance metrics you want to have reported, but with AppPulse Mobile, you have a global vision of what is really happening inside your app."

"It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens."

More AppPulse Suite [EOL] pros

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."

"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."

"New Relic gave us a quick, easy way to monitor our web application for all of our systems."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

"New Relic APM is a very good, tailor-made solution."

"You don't have to go through a list of 500 servers."

"The VPN is one of the solution's most valuable features for us."

More New Relic pros

Cons

"The regulations should be better customized for the kind of data that we cannot send to the SALs environment."

"I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

"The ability to get CI information from AppPulse into OMi."

"It could be better if you had any of the reports that the customers asked from us, for example, punctually."

"The only other thing that would come to mind is the ability to get CI information from AppPulse into OMi."

"We are using AppPulse, but not as extensively as we expected, due to the limitations and the regulations that we have to meet."

"I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

"I would like to see more reporting and analytics."

More AppPulse Suite [EOL] cons

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"Doesn't recognized some third party transaction traces."

"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."

"The solution only supports the cloud platform and not on-premises."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly."

"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"We're paying for the New Relic APM license annually."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Cost is significant with a lot of extras."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"We feel it's a little bit pricey."

"The detection piece of it brings us a big return on investment."

"The pricing and licensing are too high."

More New Relic pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Marketing Services Firm

14%

Manufacturing Company

14%

Construction Company

10%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

Comparisons

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Compared 21% of the time

Alluvio Aternity vs AppPulse Suite [EOL]

Compared 18% of the time

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Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

AppPulse Suite [EOL]

April 2026

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Buyer's Guide

New Relic

March 2026

Download New Relic product report

Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

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