AppPulse Suite [EOL] vs New Relic comparison

OpenText and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 94% of OpenText users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

AppPulse Suite [EOL]

Read 15 AppPulse Suite [EOL] reviews

94% willing to recommend

New Relic

Read 176 New Relic reviews

22,559 Views
15,340 Comparison Views

94% willing to recommend

AppPulse Suite [EOL]

New Relic

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: June 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

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Helped 903,257 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Customers are seeing the benefits immediately, mainly in the back office."

"The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers."

"It’s a mandatory tool for us at this point."

"It identifies transactions and flows of the operations that our customers use with our mobile application."

"The FunDex is a valuable feature for our organization."

"I tested other products but HP offers the best bang for the buck."

"The benefits are the ease of integration into OMI, the speed of the deployment, and the quick ROI in value that it adds in a space where we were kind of flying blind before we had it."

"We launched the Take It app in France last June, and we had 10,000 active users, five percent of our users experienced crashes, so we decided to add AppPulse Mobile to our app, and crashes dropped from five to 0.44 percent while during the same time period our users jumped to 120,000."

More AppPulse Suite [EOL] pros

"We like the performance of the product."

"We have been able to automate a lot of our interactions with it."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"It enables us to fine-tune our application quicker."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

"End-user Synthetics and monitoring are very good."

More New Relic pros

Cons

"In the next release, I would like to see heat-map tracking."

"The one that sticks out in my mind is some flexibility to do recurring downtime."

"There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website, customizable time frame so I can adjust the date and time."

"Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views."

"We are using AppPulse, but not as extensively as we expected, due to the limitations and the regulations that we have to meet."

"It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical."

"I think the product was premature."

"There are some cases where the product cannot perform an analysis initially, and this may be a stability issue."

More AppPulse Suite [EOL] cons

"The support could improve because they are not very fast and the information was not very accurate."

"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

"The thing missing from these platforms is connectivity."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UI's performance, and then report on it."

"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"Cost is significant with a lot of extras."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"We feel it's a little bit pricey."

"The price was one of the reasons we chose this solution."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

More New Relic pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

20%

Manufacturing Company

14%

Marketing Services Firm

11%

Financial Services Firm

14%

Manufacturing Company

Outsourcing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

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What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Comparisons

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Compared 28% of the time

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Compared 15% of the time

Alluvio Aternity vs AppPulse Suite [EOL]

Compared 15% of the time

Actional vs AppPulse Suite [EOL]

Compared 14% of the time

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Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

AppPulse Suite [EOL]

July 2026

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Buyer's Guide

New Relic

June 2026

Download New Relic product report

Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

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