We performed a comparison between AppDynamics, BMC TrueSight Operations Management, and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
"The business transaction that stands between multiple applications is proving to be most valuable."
"The most valuable features of AppDynamics is the scalability and monitoring."
"AppDynamics' best feature is automation - for example, when I add a note, it can understand the data automatically."
"The best feature of AppDynamics is the analytics, which gives us the business insights of the application."
"The most valuable feature is the detailed statistics, like the consumer count, for the ActiveMQ server."
"The transaction snapshots let you find out where the application broke; it pinpoints where in the call stack, and then how long it took to resolve."
"Once you get past installation, AppDynamics is highly stable and we get good results."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The Event Management is outstanding; still is the most interesting part of the product."
"BMC TrueSight Operations Management is easily scalable."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The initial setup of BMC TrueSight Operations Management was easy."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"The most valuable feature of this solution is its ease of use."
"ManageEngine Applications Manager's installation is pretty easy."
"One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."
"Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution."
"AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation."
"This solution is expensive."
"AppDynamics is a solution that requires extra learning and could be more user-friendly. Additionally, automated reports would helpful similar to have they have in Google Analytics."
"The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see."
"The UI could use a little help."
"It could be a little more flexible in configuration on the back end."
"BMC's online documentation is often incorrect or incomplete."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"More modules for less popular applications and better documentation."
"BMC TrueSight Operations Management could improve the reporting."
"The UI for the end users could be improved and more flexible than it is now."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"One area of improvement is the dashboard should be more readable and available."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"The problem is that implementation requires a significant amount of mapping effort."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"Lacks an SIEM solution which can be found in other products."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
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