Alluvio AppResponse vs Splunk ITSI (IT Service Intelligence) comparison

Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alluvio AppResponse

Ranking in Application Performance Monitoring (APM) and Observability

49th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (56th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Alluvio AppResponse is 0.3%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
Alluvio AppResponse	0.3%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ahmet Kilic

Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)

It's a total solution that gives you end-to-end visibility at all levels

I rate Alluvio AppResponse 10 out of 10. If you work for a financial company especially, you probably face problems on the application side. The problem is easy to identify, but you need to determine the root cause. You can solve issues easily via AppResponse because it shows you all the details of your transactions so you can see the real problem in the database, network, software, etc. For example, you can find the solution easily if you create the right dashboard on your site. If you can't find the problem, you can observe or investigate PCAP.

Read full review

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AppResponse is a total solution that gives you end-to-end visibility into applications at all levels, from Layer 1 to Layer 7. We can trace all those sections: physical, IP, transport, presentation, application, etc. It gives us the full picture."

"You need a packet capture device to perform any type of network monitoring. It helps ensure that network overloads don't happen with alerts allowing for proactive decisions."

"It provides us with complete visibility of every packet."

"Ability to see end to end user, application, server, and network response time and throughput data."

"The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance."

"I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting."

"It's a stable product. Riverbed has invested a significant amount of research and development into it, so it's a solid tool overall."

"We really like the scalability capabilities."

More Alluvio AppResponse pros

"The solution's scalability is fine."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"Our mean time to detect is down to five minutes."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The recent changes in corporate structure may have caused some decrease in support quality."

"The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."

"Alluvio AppResponse should improve its ability to expand across multiple operating systems."

"The pricing is on the higher side of things. If they could lower it, that would be ideal."

"Technical support needs to be more responsive."

"The recent changes in corporate structure may have caused some decrease in support quality."

"The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."

"The reporting models need improvement as most of the time, we have to customize the reports manually."

More Alluvio AppResponse cons

"We'd like them to show more inputs on the dashboard."

"The license cost is expensive."

"I believe the refresh time should be faster."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."

"The solution is no more expensive than other products."

"It is costly for small and medium businesses."

"The price is a little bit high, especially because we have to pay an import tax."

"Splunk ITSI is expensive."

"Splunk pricing is high."

"Pricing has some room for improvement."

"It would have been good if the product cost was much lower."

"Splunk ITSI is expensive."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Splunk ITSI is expensive compared to other tools."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Performing Arts

12%

Energy/Utilities Company

Computer Software Company

Financial Services Firm

19%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What do you like most about Riverbed SteelCentral AppResponse?

The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance.

What is your experience regarding pricing and costs for Riverbed SteelCentral AppResponse?

The pricing of Riverbed Alluvio AppResponse is really high. Very few customers buy Riverbed because many do not have the sufficient budget. Its pricing is comparatively higher than SolarWinds. Rive...

What needs improvement with Riverbed SteelCentral AppResponse?

The reporting models need improvement as most of the time, we have to customize the reports manually. Additionally, a feature similar to SolarWinds AppStack, which provides a holistic view of the i...

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

vRealize Network Insight vs Alluvio AppResponse

Comparisons

Compared 20% of the time

Nagios XI vs Alluvio AppResponse

Compared 12% of the time

LogicMonitor vs Alluvio AppResponse

Compared 12% of the time

Pico Corvil Analytics vs Alluvio AppResponse

Compared 11% of the time

OP5 Monitor vs Alluvio AppResponse

Compared 9% of the time

More Alluvio AppResponse Competitors

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 18% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Application Performance Monitoring (APM) and Observability

Download Alluvio AppResponse product report

Splunk ITSI (IT Service Intelligence)

Download Splunk ITSI (IT Service Intelligence) product report

Splunk ITSI (IT Service Intelligence) report

Also Known As

Riverbed AppResponse, OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert

No data available

Overview

Alluvio AppResponse provides fast packet capture and storage that feeds intelligent network and application analysis with fast troubleshooting workflows to speed problem diagnosis and resolution. AppResponse delivers full stack application analysis—from packets to web pages - enabling you observe all network and application interactions as they cross the wire, whether they are encrypted or not. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast

Riverbed

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

N11.com, OneMain Financial, China Bank, Halkbank, Kaust

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)