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Alluvio AppResponse vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alluvio AppResponse
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (47th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Alluvio AppResponse is 0.7%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Alluvio AppResponse0.7%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

SK
Senior Technical Engineer at a consultancy with 1-10 employees
Identifies and analyzes performance issues quickly using in-built AI and ML
With Alluvio AppResponse, there is an in-built analytical analysis with AI and ML, which identifies and provides data such as the number of TCP retransmits, web access time, total connection time out, total connections established, and server-side errors. The RTCC response time composition chart is crucial because it helps pinpoint the issue's origin, whether from the server, network, or application side. It's a superb product when compared to SolarWinds SAM, which is agent-based, while Alluvio AppResponse captures all traffic from the core switch.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance."
"Ability to see end to end user, application, server, and network response time and throughput data."
"You need a packet capture device to perform any type of network monitoring. It helps ensure that network overloads don't happen with alerts allowing for proactive decisions."
"Each AppResponse implementation made our stability better across our 500+ applications."
"When it comes to the ability to scale up the product, this is suitable for small medium and large environments, PPG and Volkswagon being examples."
"Very easy to use and gather value from the start."
"When it comes to the ability to scale up the product, this is suitable for small medium and large environments,"
"It's a stable product. Riverbed has invested a significant amount of research and development into it, so it's a solid tool overall."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"One of the excellent features is the service analyzer, which is truly impressive."
"We liked the built-in calculation of health scores."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"The glass tables are very helpful."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"It has saved me a lot of money and a lot of time."
 

Cons

"They need to better integrate with products and solutions from different vendors."
"The admin dashboard could be easier, as it takes a little bit of time to get used to it."
"The pricing is on the higher side of things. If they could lower it, that would be ideal."
"The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."
"The recent changes in corporate structure may have caused some decrease in support quality."
"The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."
"Need to bring back the NetFlow module for AppResponse."
"Need to bring back the NetFlow module for AppResponse."
"ITSI currently lacks the capability for automated response, mitigation, and remediation."
"It would be good if an interface was included in the next release."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The license cost is expensive."
"When we check the service analyzer, and we have custom inputs, there are issues."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
"Splunk ITSI should include ease of integration and more templating."
 

Pricing and Cost Advice

"The price is a little bit high, especially because we have to pay an import tax."
"It is costly for small and medium businesses."
"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."
"The solution is no more expensive than other products."
"Splunk ITSI is expensive."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive compared to other tools."
"Splunk pricing is high."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Pricing has some room for improvement."
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Top Industries

By visitors reading reviews
Construction Company
12%
Performing Arts
11%
Financial Services Firm
9%
Comms Service Provider
9%
Financial Services Firm
16%
Manufacturing Company
10%
Outsourcing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for Riverbed SteelCentral AppResponse?
The pricing of Riverbed Alluvio AppResponse is really high. Very few customers buy Riverbed because many do not have the sufficient budget. Its pricing is comparatively higher than SolarWinds. Rive...
What needs improvement with Riverbed SteelCentral AppResponse?
The reporting models need improvement as most of the time, we have to customize the reports manually. Additionally, a feature similar to SolarWinds AppStack, which provides a holistic view of the i...
What is your primary use case for Riverbed SteelCentral AppResponse?
We are the partner of Riverbed. Once any customer buys the Riverbed product, we deploy and configure it to meet their use cases. Alluvio AppResponse can identify if a page or an application is slow...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
 

Also Known As

Riverbed AppResponse, OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert
No data available
 

Overview

 

Sample Customers

N11.com, OneMain Financial, China Bank, Halkbank, Kaust
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.