Alluvio AppResponse vs Splunk ITSI (IT Service Intelligence) comparison

Riverbed and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Riverbed is ranked #48 with an average rating of 8.0, while Splunk is ranked #12 with an average rating of 8.3. Riverbed holds a 0.2% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 93% of Riverbed users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Alluvio AppResponse

Read 17 Alluvio AppResponse reviews

1,077 Views
452 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

2,929 Views
1,640 Comparison Views

97% willing to recommend

Alluvio AppResponse

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Alluvio AppResponse and Splunk ITSI (IT Service Intelligence) compete in the IT monitoring solutions category. Splunk ITSI seems to have the upper hand due to its advanced analytics and actionable insights, but Alluvio AppResponse is favored for easier deployment and cost-effectiveness.

What features are offered by Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse offers deep packet inspection, performance analysis, and simpler deployment. Splunk ITSI provides advanced analytics, actionable insights, and extensive capabilities. Users find Splunk ITSI to deliver more actionable intelligence for feature-rich requirements.

What areas of improvement can be found in Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse can improve in integrating third-party tools, enhancing documentation, and scalability. Splunk ITSI can work on simplifying the configuration process, improving scalability, and reducing the complexity of installation. Users emphasize Splunk ITSI's need for better scalability and ease of configuration.

How is the ease of deployment and customer service of Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse is noted for its simple deployment process and responsive customer service. Splunk ITSI is recognized for having complex installation but offers strong technical support. Users find Alluvio AppResponse easier to deploy, while Splunk ITSI's customer support is highly valued.

What setup costs and ROI can be seen with Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse is more cost-effective with a shorter time to ROI. Splunk ITSI has a higher initial cost but offers substantial ROI potential through its advanced feature set. Users feel Splunk ITSI’s costs are justified by its extensive features, while Alluvio AppResponse is suitable for budget-conscious users.

To learn more, read our detailed Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).

Buyer's Guide

Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alluvio AppResponse

Ranking in Application Performance Monitoring (APM) and Observability

48th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (61st)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Alluvio AppResponse is 0.2%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ahmet Kilic

Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)

It's a total solution that gives you end-to-end visibility at all levels

I rate Alluvio AppResponse 10 out of 10. If you work for a financial company especially, you probably face problems on the application side. The problem is easy to identify, but you need to determine the root cause. You can solve issues easily via AppResponse because it shows you all the details of your transactions so you can see the real problem in the database, network, software, etc. For example, you can find the solution easily if you create the right dashboard on your site. If you can't find the problem, you can observe or investigate PCAP.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a stable product. Riverbed has invested a significant amount of research and development into it, so it's a solid tool overall."

"Riverbed's product is a superb product."

"It provides us with complete visibility of every packet."

"The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance."

"We really like the scalability capabilities."

"AppResponse is a total solution that gives you end-to-end visibility into applications at all levels, from Layer 1 to Layer 7. We can trace all those sections: physical, IP, transport, presentation, application, etc. It gives us the full picture."

"You need a packet capture device to perform any type of network monitoring. It helps ensure that network overloads don't happen with alerts allowing for proactive decisions."

"Ability to see end to end user, application, server, and network response time and throughput data."

More Alluvio AppResponse pros

"We liked the built-in calculation of health scores."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"We have a lot of teams using Splunk and they would be blind without it."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"The service analyzer view and automatic creation of incidents are valuable."

"The observability is great and valuable."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."

"The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."

"Technical support needs to be more responsive."

"The pricing is on the higher side of things. If they could lower it, that would be ideal."

"They need to better integrate with products and solutions from different vendors."

"Integration between NPM and APM solutions would improve efficiency. There is no agent on the server site related to AppResponse."

"The recent changes in corporate structure may have caused some decrease in support quality."

"If Alluvio AppResponse reduces its cost, it will be more beneficial for customers to monitor their application and network performance."

More Alluvio AppResponse cons

"The cost of the license could be lower."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"We also faced challenges relating to UI development."

"We have problems doing upgrades and operating alternate new versions."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."

"The price is a little bit high, especially because we have to pay an import tax."

"The solution is no more expensive than other products."

"It is costly for small and medium businesses."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"The licensing is based on data usage."

"It would have been good if the product cost was much lower."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk ITSI is expensive."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is expensive."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Performing Arts

10%

Energy/Utilities Company

Computer Software Company

Financial Services Firm

19%

Government

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Riverbed SteelCentral AppResponse?

The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance.

See all answers

What is your experience regarding pricing and costs for Riverbed SteelCentral AppResponse?

The pricing of Riverbed Alluvio AppResponse is really high. Very few customers buy Riverbed because many do not have the sufficient budget. Its pricing is comparatively higher than SolarWinds. Rive...

See all answers

What needs improvement with Riverbed SteelCentral AppResponse?

The reporting models need improvement as most of the time, we have to customize the reports manually. Additionally, a feature similar to SolarWinds AppStack, which provides a holistic view of the i...

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Pico Corvil Analytics vs Alluvio AppResponse

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

Download Alluvio AppResponse product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Riverbed AppResponse, OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert

No data available

Overview

Alluvio AppResponse provides fast packet capture and storage that feeds intelligent network and application analysis with fast troubleshooting workflows to speed problem diagnosis and resolution. AppResponse delivers full stack application analysis—from packets to web pages - enabling you observe all network and application interactions as they cross the wire, whether they are encrypted or not. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast

Riverbed

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

N11.com, OneMain Financial, China Bank, Halkbank, Kaust

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

July 2025

Free Report: Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

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