Alemba Service Manager vs Atera comparison

Alemba and Atera are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #29, while Atera is ranked #11 with an average rating of 10.0. Alemba holds a 0.9% mindshare in ISM, compared to Atera’s 1.9% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 93% of Atera users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

410 Views
410 Comparison Views

100% willing to recommend

Atera

Read 15 Atera reviews

2,089 Views
752 Comparison Views

93% willing to recommend

Alemba Service Manager

Atera

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Alemba Service Manager and Atera are IT service management products with distinct advantages. Alemba Service Manager, with its comprehensive service management capabilities and structured approach, appears stronger in mature ITSM environments. Atera's integrated solution with robust remote monitoring is appealing for managed service providers.

Features: Alemba Service Manager offers customizable workflows, robust IT service management functionalities, and ITIL compliance. Atera provides features such as seamless remote monitoring, integrated ticketing systems, and automated patch management.

Ease of Deployment and Customer Service: Alemba Service Manager requires an intricate, on-premise setup and offers detailed customer support, while Atera's cloud-based deployment simplifies installation and configuration, which is ideal for users seeking a streamlined experience with responsive service.

Pricing and ROI: Alemba Service Manager involves higher initial setup costs but higher ROI potential due to advanced features. Atera's subscription-based pricing ensures lower entry costs and scalable expenses, making it attractive for budget-conscious businesses seeking predictable pricing models.

To learn more, read our detailed Alemba Service Manager vs. Atera Report (Updated: September 2025).

Buyer's Guide

Alemba Service Manager vs. Atera

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Atera

Ranking in IT Service Management (ITSM)

11th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th), Patch Management (12th)

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.9%, up from 0.9% compared to the previous year. The mindshare of Atera is 1.9%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Atera	1.9%
Alemba Service Manager	0.9%
Other	97.2%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"I would say it's the number one tool for all ITMS."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"It is reliable, and when it is working, it works without issues."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

More Atera pros

Cons

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"There is definitely room for improvement with its automation capabilities."

"The solution is scalable. However, in the past, we did have some issues."

"The billing module has a standard layout which is too limited for my needs."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

More Atera cons

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"The price is reasonable for what we require."

"Atera happened to have the best pricing model."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"As an internal IT, it's gold right there. It is money in the bank."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

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Top Industries

By visitors reading reviews

Government

30%

Energy/Utilities Company

11%

Computer Software Company

Real Estate/Law Firm

Educational Organization

10%

Comms Service Provider

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14

Questions from the Community

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What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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ConnectWise Automate vs Atera

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SuperOps.ai vs Atera

Compared 6% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

September 2025

Download Alemba Service Manager product report

Buyer's Guide

Atera

October 2025

Download Atera product report

Also Known As

vFire

No data available

Interactive Demo

Alemba

Demo not available

Atera

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Buyer's Guide

Alemba Service Manager vs. Atera

September 2025

Free Report: Alemba Service Manager vs. Atera

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