Procurement Manager at a computer software company with 201-500 employees
Real User
Top 20
2023-04-12T09:56:35Z
Apr 12, 2023
I found it a bit annoying in DocuSign when it came to moving the boxes around. It would be helpful if there were more AI involved to assist with positioning them correctly during the setup of sending an envelope. Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.
Some people are not that computer-literate, and people don't understand the concept of the digital signature. They need to find a way to communicate the ease of use a bit better. There should be some sort of notification or process flow so the person waiting for the signatures can have a view of everything to see who might be holding up the process.
We'd like the dates to sync up with the signature. It should automatically be datestamped beside the signature. It is on the higher side of the options in terms of pricing.
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.
DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.
I found it a bit annoying in DocuSign when it came to moving the boxes around. It would be helpful if there were more AI involved to assist with positioning them correctly during the setup of sending an envelope. Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.
I would like for this solution to send me a copy of the signed document automatically.
Some people are not that computer-literate, and people don't understand the concept of the digital signature. They need to find a way to communicate the ease of use a bit better. There should be some sort of notification or process flow so the person waiting for the signatures can have a view of everything to see who might be holding up the process.
We'd like the dates to sync up with the signature. It should automatically be datestamped beside the signature. It is on the higher side of the options in terms of pricing.
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.