Adobe Experience Manager vs Sendbird comparison

Adobe and Sendbird are both solutions in the Enterprise Social Software category. Adobe is ranked #5 with an average rating of 8.6, while Sendbird is ranked #7 with an average rating of 8.1. Adobe holds a 3.0% mindshare in ESS, compared to Sendbird’s 1.7% mindshare. Additionally, 96% of Adobe users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Adobe Experience Manager

Read 28 Adobe Experience Manager reviews

3,343 Views
301 Comparison Views

96% willing to recommend

Sendbird

Read 7 Sendbird reviews

731 Views
175 Comparison Views

87% willing to recommend

Adobe Experience Manager

Sendbird

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Executive SummaryUpdated on Jan 23, 2025

Adobe Experience Manager and Sendbird cater to different yet interconnected domains in the digital space. Adobe Experience Manager generally leads in advanced content management, while Sendbird is the go-to for enhancing direct communication features.

Features: Adobe Experience Manager delivers a complete content management system, offering features like Digital Asset Management, seamless integration with Adobe's ecosystem, and robust workflow automation. Sendbird provides a strong chat API, user-friendly SDKs, and features like real-time messaging and file transfer capabilities.

Room for Improvement: Adobe Experience Manager could improve by simplifying its deployment process, enhancing usability for non-technical users, and reducing initial setup costs. For Sendbird, refining analytics capabilities, expanding beyond chat functionalities, and providing more extensive documentation could significantly enhance its offering.

Ease of Deployment and Customer Service: Adobe Experience Manager requires technical expertise for deployment but offers comprehensive support and documentation. Sendbird is straightforward to deploy with responsive customer support, making it easy for organizations to integrate communication features quickly.

Pricing and ROI: Adobe Experience Manager, while providing extensive content solutions, often involves high initial costs and longer ROI periods. Sendbird, on the other hand, offers competitive pricing with faster ROI due to its focused features on communication, particularly benefiting businesses aiming to enhance customer interaction efficiently.

To learn more, read our detailed Adobe Experience Manager vs. Sendbird Report (Updated: December 2025).

Buyer's Guide

Adobe Experience Manager vs. Sendbird

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.8

Adobe Experience Manager is valued for ease, scalability, and analytics, aiding large applications with reduced time to market.

Sentiment score

1.0

Sendbird improved ROI by streamlining communication, enhancing engagement, increasing user retention, reducing costs, and boosting customer satisfaction.

I have seen a return on investment through reduction in time to market, automation through AI, and the availability of very scalable solutions.

Prasad Boddu

project manager at FedEx

For more quotes and insights, download the Adobe Experience Manager report

No quotes available

For more quotes and insights, download the Sendbird report

Customer Service

Sentiment score

6.7

Adobe's customer service is skilled but varies in response speed, prioritizing large companies and challenges exist with cloud transitions.

Sentiment score

6.0

The Sendbird support team is friendly and responsive, but struggles with technical issues; users prefer using documentation.

They are attentive to big companies but tend to be negligent towards mid-sized companies.

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

There are Adobe engineers, sales representatives, and engineers assigned to Sephora North America.

reviewer2752413

Digital Asset Specialist at a retailer with 10,001+ employees

For P1 tickets, the resolution time is approximately four hours.

reviewer2771634

Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees

For more quotes and insights, download the Adobe Experience Manager report

No quotes available

For more quotes and insights, download the Sendbird report

Scalability Issues

Sentiment score

6.5

Adobe Experience Manager is scalable and adaptable, supporting high user numbers despite challenges in cloud transition and configuration.

Sentiment score

6.3

Sendbird efficiently manages high-traffic, supports scalability, minimizes documentation reliance, and reliably handles thousands of users despite occasional SDK issues.

You cannot simply add more servers without purchasing the license.

Ketan Sahasrabudhe

Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.

Adobe Experience Manager's scalability is excellent, as it reduces infrastructure and maintenance costs.

Prasad Boddu

project manager at FedEx

Adobe Experience Manager can handle numerous projects because more projects can be developed, enhanced, and numerous components can be reused in many projects and published.

reviewer2794089

Senior Project Engineer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Adobe Experience Manager report

The scalability is quite effective.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Stability Issues

Sentiment score

7.0

Adobe Experience Manager is stable and high-performing, though large-scale storage and custom code may pose occasional challenges.

Sentiment score

6.0

Sendbird is largely stable with minor issues like URL thumbnails and read receipts, earning user ratings of 7-8/10.

Adobe Experience Manager is a stable tool.

reviewer2794089

Senior Project Engineer at a tech vendor with 10,001+ employees

Since they are enterprise and have significant digital business coming through the digital medium, the stability of the product is very important.

Ketan Sahasrabudhe

Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.

For more quotes and insights, download the Adobe Experience Manager report

Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Room For Improvement

Adobe Experience Manager requires better documentation, integration, cost efficiency, and streamlined processes to address complexity and unclear licensing.

Sendbird faces challenges with SDK delay, high costs, integration issues, and support, needing feature enhancements and better documentation.

Technical support could be improved, especially for smaller companies.

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

There is a feature missing where if content is created on the UAT environment and needs to be transferred or synced to the production environment, there is no direct way of doing the sync.

Ketan Sahasrabudhe

Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.

Many people complain about the price as it's one of the most expensive tools.

reviewer2752413

Digital Asset Specialist at a retailer with 10,001+ employees

For more quotes and insights, download the Adobe Experience Manager report

The documentation for integrating with the Flutter framework is lacking detailed information.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Setup Cost

Adobe Experience Manager is costly but valuable for large operations; offers various licenses and a free one-month trial.

Enterprise users find Sendbird expensive, with high starting prices and costly customization, affecting switching and trial decisions.

For large enterprises, the cost is often comparable with other major CMSs.

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Adobe Experience Manager is expensive compared to competitors.

Ketan Sahasrabudhe

Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.

The price is significantly high.

reviewer2771634

Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees

For more quotes and insights, download the Adobe Experience Manager report

The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Valuable Features

Adobe Experience Manager excels in usability, integration, personalization, and content management, benefitting both technical and non-technical users alike.

Sendbird provides scalable, real-time chat features with intuitive API management, supporting large groups and including statuses and reactions.

Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.

Ketan Sahasrabudhe

Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.

Adobe Experience Manager has made document management smoother because many people use Adobe, making it simpler for me to modify and resend PDF documents.

reviewer2785143

Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees

Adobe Experience Manager increases operational efficiency through centralized assets and reduces time spent searching, editing, and managing files.

Prasad Boddu

project manager at FedEx

For more quotes and insights, download the Adobe Experience Manager report

Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Social Software

5th

Average Rating

8.2

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Web Content Management (1st), Digital Experience Platforms (DXP) (1st)

Sendbird

Ranking in Enterprise Social Software

7th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Help Desk Software (11th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Adobe Experience Manager is 3.0%, up from 2.6% compared to the previous year. The mindshare of Sendbird is 1.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Adobe Experience Manager	3.0%
Sendbird	1.7%
Other	95.3%

Enterprise Social Software

Featured Reviews

reviewer2771634

Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees

Have faced challenges with setup and pricing but have found flexibility and support helpful

Adobe Experience Manager needs more optimization. The frequency of components where we have vitals of a page or an app needs to be optimized because these are heavy Java codes along with some AEM developments. The code language should be optimized or they should have some string functions or web plugins to create a lighter version rather than implementing large amounts of code lines. They should start implementing industry best practices which are not currently offered. We perform our internal development for customization at our own pace. We have multiple frameworks that help us in various ways. We are advancing in terms of AI integration. We have already started our own POCs before Adobe implements these features.

Read full review

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Read full review

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

Moving forward, if Adobe implements AI tools wherein a vendor or a stakeholder comes in and gives instructions, they could develop a page or a whole site accordingly in a few minutes or a few days,...

See all answers

What is your primary use case for Adobe Experience Manager?

Adobe Experience Manager is used for developing components, content management, and developing experience fragments and content fragments. Assets are used for the DAM for storing files and document...

See all answers

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

Comparisons

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Compared 6% of the time

OpenText Content Management vs Adobe Experience Manager

Compared 6% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 5% of the time

SharePoint vs Adobe Experience Manager

Compared 5% of the time

Oracle WebCenter vs Adobe Experience Manager

Compared 4% of the time

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Atera vs Sendbird

Compared 28% of the time

Jamf School vs Sendbird

Compared 20% of the time

Vinculum Solutions VIN PIM Product Information Management vs Sendbird

Compared 19% of the time

Zendesk vs Sendbird

Compared 13% of the time

ServiceNow vs Sendbird

Compared 7% of the time

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Product Reports

Buyer's Guide

Adobe Experience Manager

January 2026

Download Adobe Experience Manager product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Sendbird product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud, Adobe CQ5

Sendbird Calls, Sendbird Desk

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Adobe

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

Metra

Information Not Available

Buyer's Guide

Adobe Experience Manager vs. Sendbird

December 2025

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