Accela vs IFS Cloud Platform comparison

Accela and IFS are both solutions in the Local Government CRM category. Accela is ranked #8 with an average rating of 7.0, while IFS is ranked #6 with an average rating of 8.0. Accela holds a 2.6% mindshare in LGC, compared to IFS’s 0.6% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Accela

Read 2 Accela reviews

163 Views
82 Comparison Views

100% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

43 Views
40 Comparison Views

87% willing to recommend

Accela

IFS Cloud Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Accela and IFS Cloud Platform based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Accela vs. IFS Cloud Platform Report (Updated: April 2025).

Buyer's Guide

Accela vs. IFS Cloud Platform

April 2025

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Helped 853,823 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Accela

Ranking in Local Government CRM

8th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in Local Government CRM

6th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Mindshare comparison

As of May 2025, in the Local Government CRM category, the mindshare of Accela is 2.6%, up from 0.8% compared to the previous year. The mindshare of IFS Cloud Platform is 0.6%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM

Featured Reviews

Sajjad Hussain

Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi

A superb platform for low-code development, but needs to improve its pricing and support

It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can develop features in very little time."

"The Accela's most valuable features are visual inspection and workflow."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"We could quickly understand what was going on and what the customer wanted to do."

"The most valuable feature is the distribution module."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"There are fewer fields on the user screen compared to other products."

"The product is quite flexible."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

More IFS Cloud Platform pros

Cons

"The tool's performance becomes slow with usage. Its deployment is also complicated."

"I would like to see integration with analytics and the Power BI dashboard."

"The solution needs to improve its documentation and user-friendliness."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"There should be some improvements in the predefined templates in IFS Applications."

More IFS Cloud Platform cons

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

"It is better to buy implementation services from IFS than from partners"

"There are varying license levels that you can purchase."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"We pay for a license to use the solution, which is not very expensive."

"Pricing is an area that could be improved. They could be more competitive."

"Licensing is on an annual basis, with no additional costs."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

More IFS Cloud Platform pricing and cost advice

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Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.

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853,823 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

42%

Pharma/Biotech Company

13%

Computer Software Company

Wholesaler/Distributor

Computer Software Company

21%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Accela?

The Accela's most valuable features are visual inspection and workflow.

See all answers

What is your experience regarding pricing and costs for Accela?

When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...

See all answers

What needs improvement with Accela?

The tool's performance becomes slow with usage. Its deployment is also complicated.

See all answers

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

Comparisons

Salesforce Government Cloud vs Accela

Compared 100% of the time

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SAP ERP vs IFS Cloud Platform

Compared 17% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 10% of the time

IBM Maximo vs IFS Cloud Platform

Compared 10% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 9% of the time

ServiceNow vs IFS Cloud Platform

Compared 6% of the time

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Product Reports

Buyer's Guide

Local Government CRM

May 2025

Download Accela product report

Buyer's Guide

IFS Cloud Platform

May 2025

Download IFS Cloud Platform product report

Also Known As

No data available

IFS Applications, Assyst, IFS Cloud

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
A workflow engine that automates tasks and ensures that processes are followed correctly
A robust data management system that provides real-time insights into operations
A mobile app that allows users to access Accela from anywhere
A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

Accela can help governments automate tasks and streamline processes, saving significant time and cost
Accela provides a single source of truth for all permitting, licensing, and code enforcement data
This helps governments improve transparency and accountability
Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
Accela's platform is designed to meet the compliance requirements of government agencies

Accela

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

Accela vs. IFS Cloud Platform

April 2025

Free Report: Accela vs. IFS Cloud Platform

Find out what your peers are saying about Accela vs. IFS Cloud Platform and other solutions. Updated: April 2025.

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