Accela vs IFS Cloud Platform comparison

Accela and IFS are both solutions in the Local Government CRM category. Accela is ranked #6 with an average rating of 7.0, while IFS is ranked #13 with an average rating of 7.8. Accela holds a 2.5% mindshare in LGC, compared to IFS’s 1.6% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Accela

Read 2 Accela reviews

216 Views
216 Comparison Views

100% willing to recommend

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
89 Comparison Views

87% willing to recommend

Accela

IFS Cloud Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Accela and IFS Cloud Platform based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Accela vs. IFS Cloud Platform Report (Updated: September 2025).

Buyer's Guide

Accela vs. IFS Cloud Platform

September 2025

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Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Accela

Ranking in Local Government CRM

6th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in Local Government CRM

13th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (27th), Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)

Mindshare comparison

As of October 2025, in the Local Government CRM category, the mindshare of Accela is 2.5%, up from 1.8% compared to the previous year. The mindshare of IFS Cloud Platform is 1.6%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
Accela	2.5%
IFS Cloud Platform	1.6%
Other	95.9%

Local Government CRM

Featured Reviews

Sajjad Hussain

Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi

A superb platform for low-code development, but needs to improve its pricing and support

It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.

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Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Accela's most valuable features are visual inspection and workflow."

"We can develop features in very little time."

"The workflow of the solution is very good."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"There are fewer fields on the user screen compared to other products."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"The platform is reliable and stable."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

More IFS Cloud Platform pros

Cons

"The tool's performance becomes slow with usage. Its deployment is also complicated."

"I would like to see integration with analytics and the Power BI dashboard."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"Documentation-wise, they need more."

"The solution's reporting tools still require improvement."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

More IFS Cloud Platform cons

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"We pay for a license to use the solution, which is not very expensive."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

39%

Pharma/Biotech Company

12%

Manufacturing Company

University

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

Questions from the Community

What do you like most about Accela?

The Accela's most valuable features are visual inspection and workflow.

See all answers

What is your experience regarding pricing and costs for Accela?

When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...

See all answers

What needs improvement with Accela?

The tool's performance becomes slow with usage. Its deployment is also complicated.

See all answers

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

Comparisons

Salesforce Government Cloud vs Accela

Compared 100% of the time

More Accela Competitors

SAP ERP vs IFS Cloud Platform

Compared 19% of the time

IBM Maximo vs IFS Cloud Platform

Compared 8% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 7% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 6% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 6% of the time

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Product Reports

Buyer's Guide

Local Government CRM

October 2025

Download Accela product report

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Also Known As

No data available

IFS Applications, Assyst, IFS Cloud

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
A workflow engine that automates tasks and ensures that processes are followed correctly
A robust data management system that provides real-time insights into operations
A mobile app that allows users to access Accela from anywhere
A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

Accela can help governments automate tasks and streamline processes, saving significant time and cost
Accela provides a single source of truth for all permitting, licensing, and code enforcement data
This helps governments improve transparency and accountability
Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
Accela's platform is designed to meet the compliance requirements of government agencies

Accela

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

Accela vs. IFS Cloud Platform

September 2025

Free Report: Accela vs. IFS Cloud Platform

Find out what your peers are saying about Accela vs. IFS Cloud Platform and other solutions. Updated: September 2025.

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