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Accela Reviews

Vendor: Accela
3.5 out of 5
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What is Accela?

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

Get the Local Government CRM Buyer's Guide and find out what your peers are saying about Accela, Salesforce Government Cloud and more!
Accela is the #5 ranked solution in top Local Government CRM solutions. PeerSpot users give Accela an average rating of 7.0 out of 10. Accela is most commonly compared to Salesforce Government Cloud: Accela vs Salesforce Government Cloud. Accela is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 40% of all views.
Buyer's Guide
Local Government CRM
August 2025
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Helped 867,370 peers since 2012

Accela mindshare

As of September 2025, the mindshare of Accela in the Local Government CRM category stands at 2.5%, up from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Local Government CRM Market Share Distribution
ProductMarket Share (%)
Accela2.5%
Microsoft Dynamics CRM31.7%
SAP CRM26.0%
Other39.8%
Local Government CRM
 
 
Key learnings from peers

Valuable Features

  • "The Accela's most valuable features are visual inspection and workflow."
  • "We can develop features in very little time."

Room for Improvement

  • "The tool's performance becomes slow with usage. Its deployment is also complicated."
  • "I would like to see integration with analytics and the Power BI dashboard."

Pricing

  • "When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Local Government CRM Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Government
40%
Pharma/Biotech Company
12%
Manufacturing Company
7%
University
5%
Retailer
5%
Wholesaler/Distributor
5%
Performing Arts
3%
Computer Software Company
3%
Healthcare Company
3%
Construction Company
3%
Logistics Company
2%
Engineering Company
2%
Financial Services Firm
2%
Insurance Company
2%
Educational Organization
2%
Agriculture
2%
Non Profit
2%

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Learn more about Accela

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

  • A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
  • A workflow engine that automates tasks and ensures that processes are followed correctly
  • A robust data management system that provides real-time insights into operations
  • A mobile app that allows users to access Accela from anywhere
  • A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

  • Accela can help governments automate tasks and streamline processes, saving significant time and cost
  • Accela provides a single source of truth for all permitting, licensing, and code enforcement data
  • This helps governments improve transparency and accountability
  • Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
  • Accela's platform is designed to meet the compliance requirements of government agencies

Accela customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

Related questions

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Local Government CRM

Popular Comparisons

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Salesforce Government Cloud vs Accela
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Accela Reviews Summary
Author infoRatingReview Summary
Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi3.5I work in the Abu Dhabi health department and use Accela for licensing and certificates. Its rapid development as a low-code platform is valuable, though custom portals need improvement. We switched due to scalability issues with our legacy system.
Frontend Developer at Department of Health Abu Dhabi3.5I find Accela's visual inspection and workflow features valuable, but the tool tends to slow down with extended use, and deployment can be complicated.