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3CX Live Chat vs Webex vs Zoom comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Companies report ROI in under 8 months with SIP Trunk adoption and 3CX Live Chat, reducing communication costs.
Sentiment score
6.9
Organizations find it challenging to quantify Webex ROI but value its benefits, security, and confirmed positive investment outcomes.
Sentiment score
7.8
Zoom facilitates efficient virtual meetings, enhancing productivity and collaboration while reducing costs and enabling seamless global communication.
We chose Webex for its security.
Zoom definitely saves time and makes my work more efficient.
 

Customer Service

Sentiment score
7.3
3CX Live Chat support is praised for international service, but varies locally with calls for better documentation and 24/7 availability.
Sentiment score
7.1
Webex customer service is highly rated, but technical support feedback is mixed, ranging from poor to outstanding responsiveness.
Sentiment score
6.0
Zoom's user-friendly interface reduces support needs; support is typically efficient, though some prefer internal IT for minor issues.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
 

Scalability Issues

Sentiment score
7.9
3CX Live Chat offers scalable, license-free solutions supporting unlimited extensions, adaptable for any organization size and industry needs.
Sentiment score
7.3
Webex is scalable, adaptable for varying group sizes, with excellent support, accommodating diverse corporate environments effectively.
Sentiment score
7.4
Zoom impresses with scalability, facilitating smooth experiences for diverse meeting sizes and adapting seamlessly to organizational needs.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
 

Stability Issues

Sentiment score
8.4
3CX Live Chat is highly stable and reliable, especially on updated systems and cloud environments, with minimal issues.
Sentiment score
7.6
Webex is stable and reliable, with few minor issues often linked to user networks rather than the platform.
Sentiment score
7.9
Zoom is praised for stability and reliability, outperforming competitors, though network or audio issues are occasionally reported.
I would rate its stability as ten.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
I would rate the stability of Zoom as an eight.
 

Room For Improvement

3CX Live Chat needs better integration, customization, mobile performance, call features, reporting, and broader platform support, especially for Linux.
Webex requires interface improvements, better integration, enhanced performance, more features, and competitive pricing to address user concerns.
Zoom users seek enhanced stability, security, integrations, and features like longer free meetings, better pricing, and interface simplicity.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
 

Setup Cost

3CX Live Chat provides cost-effective, scalable pricing with standard and pro editions, favored for transparency and competitive features.
Webex pricing varies by licensing, with high fees deterring small businesses despite volume discounts and limited free options.
Zoom's free version suits individuals, while enterprises opt for scalable, paid plans costing $150-$300 annually, deemed functional and affordable.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
 

Valuable Features

3CX Live Chat provides robust communication features, including CRM integration, VoIP, video conferencing, scalability, and cost-effective ease of use.
Webex offers reliable, secure video conferencing with excellent features like screen sharing, Outlook integration, and seamless Cisco product compatibility.
Zoom is valued for its user-friendly interface, robust features, security, device compatibility, and support for personal and professional use.
The number one reason we chose Webex was the security features.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
 

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Webex is 17.1%, up from 15.4% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
David Fartouk - PeerSpot reviewer
Security features improve telemedicine practices but usability complexity needs addressing
I am in a hospital setting where Webex is used for telemedicine The number one reason we chose Webex was the security features. It was the main reason why we chose Webex over other solutions. We do have other solutions as well, but for telemedicine, we decided that the best solution was Webex.…
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
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852,764 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
12%
Real Estate/Law Firm
8%
Government
7%
Educational Organization
27%
Computer Software Company
17%
Government
12%
Financial Services Firm
11%
Educational Organization
90%
University
2%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them ...
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...
What needs improvement with Webex?
Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Comparisons

 

Also Known As

3CX PBX
Cisco Spark
No data available
 

Overview

 

Sample Customers

Information Not Available
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: May 2025.
852,764 professionals have used our research since 2012.