3CX Live Chat vs Polycom RealPresence Clariti comparison

3CX and Poly are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Poly is ranked #12 with an average rating of 8.5. 3CX holds a 1.8% mindshare in VM, compared to Poly’s 1.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

222 Views
119 Comparison Views

100% willing to recommend

3CX Live Chat

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Polycom RealPresence Clariti are competitors in the communication and collaboration market. 3CX Live Chat seems to have the upper hand with more attractive pricing and responsive customer support, while Polycom Clariti can be a superior choice due to its advanced features despite a higher cost.

Features: 3CX Live Chat provides seamless integration with CRM systems, real-time visitor monitoring, and customization. Polycom RealPresence Clariti includes robust video collaboration, high-definition video, and integrated content sharing for advanced communication needs.

Room for Improvement: 3CX Live Chat could enhance its video conferencing capabilities, improve integration with third-party tools, and expand analytics features. Polycom RealPresence Clariti might simplify its user interface, reduce its reliance on IT resources for deployment, and offer better scalability for smaller businesses.

Ease of Deployment and Customer Service: 3CX Live Chat is cloud-based, offering quick setup and easy scaling with effective customer service. Polycom RealPresence Clariti requires more complex deployment, often needing dedicated IT resources, but provides specialized support for enterprise environments.

Pricing and ROI: 3CX Live Chat has an affordable setup cost and flexible pricing models, making it appealing for cost-conscious businesses. Polycom RealPresence Clariti requires a larger initial investment, but its advanced features offer significant ROI for organizations needing intricate video communication tools.

To learn more, read our detailed 3CX Live Chat vs. Polycom RealPresence Clariti Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

12th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.4%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"Mobility features and remote extensions work well."

"The integration between the video and voice is the most valuable solution."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX is a reliable solution."

"It’s straightforward to set up."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

More 3CX Live Chat pros

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"It does a good job of integrating with other software."

Cons

"The support team can appear to be condescending."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"There should be an option to save some extensions."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

More 3CX Live Chat cons

"Could have a wider range of use cases."

"The customer needs this platform to be a little bit more customized."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

Comparisons

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Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 58% of the time

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 42% of the time

More Polycom RealPresence Clariti Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Polycom RealPresence Clariti product report

Also Known As

3CX PBX

RealPresence Clariti, Clariti

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Sample Customers

Information Not Available

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

April 2025

Free Report: 3CX Live Chat vs. Polycom RealPresence Clariti

Find out what your peers are saying about 3CX Live Chat vs. Polycom RealPresence Clariti and other solutions. Updated: April 2025.

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