3CX Live Chat vs Polycom RealPresence Clariti comparison

3CX and Poly are both solutions in the Virtual Meetings category. 3CX is ranked #12 with an average rating of 8.0, while Poly is ranked #11 with an average rating of 8.5. 3CX holds a 1.8% mindshare in VM, compared to Poly’s 1.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

269 Views
153 Comparison Views

91% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

230 Views
129 Comparison Views

100% willing to recommend

3CX Live Chat

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Polycom RealPresence Clariti are competitors in the communication and collaboration market. 3CX Live Chat seems to have the upper hand with more attractive pricing and responsive customer support, while Polycom Clariti can be a superior choice due to its advanced features despite a higher cost.

Features: 3CX Live Chat provides seamless integration with CRM systems, real-time visitor monitoring, and customization. Polycom RealPresence Clariti includes robust video collaboration, high-definition video, and integrated content sharing for advanced communication needs.

Room for Improvement: 3CX Live Chat could enhance its video conferencing capabilities, improve integration with third-party tools, and expand analytics features. Polycom RealPresence Clariti might simplify its user interface, reduce its reliance on IT resources for deployment, and offer better scalability for smaller businesses.

Ease of Deployment and Customer Service: 3CX Live Chat is cloud-based, offering quick setup and easy scaling with effective customer service. Polycom RealPresence Clariti requires more complex deployment, often needing dedicated IT resources, but provides specialized support for enterprise environments.

Pricing and ROI: 3CX Live Chat has an affordable setup cost and flexible pricing models, making it appealing for cost-conscious businesses. Polycom RealPresence Clariti requires a larger initial investment, but its advanced features offer significant ROI for organizations needing intricate video communication tools.

To learn more, read our detailed 3CX Live Chat vs. Polycom RealPresence Clariti Report (Updated: June 2025).

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

June 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

12th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

11th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.4% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"We have not had any bugs or glitches, the solution is stable."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

More 3CX Live Chat pros

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"It does a good job of integrating with other software."

Cons

"Its features for scheduling and generating reports need improvement."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"It could be better in terms of providing more options for call recording."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"Could have a wider range of use cases."

"The customer needs this platform to be a little bit more customized."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Real Estate/Law Firm

Computer Software Company

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

See all answers

What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

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Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 52% of the time

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Compared 48% of the time

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Product Reports

Buyer's Guide

Live Chat

June 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

June 2025

Download Polycom RealPresence Clariti product report

Also Known As

3CX PBX

RealPresence Clariti, Clariti

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Sample Customers

Information Not Available

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

June 2025

Free Report: 3CX Live Chat vs. Polycom RealPresence Clariti

Find out what your peers are saying about 3CX Live Chat vs. Polycom RealPresence Clariti and other solutions. Updated: June 2025.

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