We performed a comparison between 3CX Live Chat and Polycom RealPresence Clariti based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is a reliable solution."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration between the video and voice is the most valuable solution."
"The solution is stable."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"With the reporting feature you can get all the incoming and outgoing call details."
"It's on-prem, which is great."
"It does a good job of integrating with other software."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"It could be better in terms of providing more options for call recording."
"The support team can appear to be condescending."
"There should be an option to save some extensions."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Could have a wider range of use cases."
"The customer needs this platform to be a little bit more customized."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Polycom RealPresence Clariti is ranked 15th in Virtual Meetings with 3 reviews. 3CX Live Chat is rated 8.8, while Polycom RealPresence Clariti is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Polycom RealPresence Clariti writes "Increases the ability of Teams when collaboration is required". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Webex and Kamailio SIP Server, whereas Polycom RealPresence Clariti is most compared with Cisco TelePresence and Cisco Meeting Server. See our 3CX Live Chat vs. Polycom RealPresence Clariti report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
