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3CX Live Chat vs Polycom RealPresence Clariti comparison

3CX and Poly are both solutions in the Virtual Meetings category. 3CX is ranked #9 with an average rating of 8.0, while Poly is ranked #12 with an average rating of 8.5. 3CX holds a 2.6% mindshare in VM, compared to Poly’s 1.8% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 1,902 Views
  • 704 Comparison Views
91% willing to recommend
Polycom RealPresence Clariti
Read 5 Polycom RealPresence Clariti reviews
  • 451 Views
  • 451 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Polycom RealPresence Clariti are competitors in the communication and collaboration market. 3CX Live Chat seems to have the upper hand with more attractive pricing and responsive customer support, while Polycom Clariti can be a superior choice due to its advanced features despite a higher cost.

Features: 3CX Live Chat provides seamless integration with CRM systems, real-time visitor monitoring, and customization. Polycom RealPresence Clariti includes robust video collaboration, high-definition video, and integrated content sharing for advanced communication needs.

Room for Improvement: 3CX Live Chat could enhance its video conferencing capabilities, improve integration with third-party tools, and expand analytics features. Polycom RealPresence Clariti might simplify its user interface, reduce its reliance on IT resources for deployment, and offer better scalability for smaller businesses.

Ease of Deployment and Customer Service: 3CX Live Chat is cloud-based, offering quick setup and easy scaling with effective customer service. Polycom RealPresence Clariti requires more complex deployment, often needing dedicated IT resources, but provides specialized support for enterprise environments.

Pricing and ROI: 3CX Live Chat has an affordable setup cost and flexible pricing models, making it appealing for cost-conscious businesses. Polycom RealPresence Clariti requires a larger initial investment, but its advanced features offer significant ROI for organizations needing intricate video communication tools.

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To learn more, read our detailed 3CX Live Chat vs. Polycom RealPresence Clariti Report (Updated: February 2026).
Buyer's Guide
3CX Live Chat vs. Polycom RealPresence Clariti
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Virtual Meetings
9th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)
Polycom RealPresence Clariti
Ranking in Virtual Meetings
12th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.6%, up from 1.9% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
3CX Live Chat2.6%
Polycom RealPresence Clariti1.8%
Other95.6%
Virtual Meetings
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
NH
Norm Hubert
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Mobility features and remote extensions work well."
"The solution is stable."
"It’s straightforward to set up."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is a reliable solution."
More 3CX Live Chat pros
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"It does a good job of integrating with other software."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"It's on-prem, which is great."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
 

Cons

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"There should be an option to save some extensions."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The support team can appear to be condescending."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
More 3CX Live Chat cons
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"The customer needs this platform to be a little bit more customized."
"Could have a wider range of use cases."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
 

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
More 3CX Live Chat pricing and cost advice
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
7%
Media Company
7%
Marketing Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
See all answers
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
See all answers
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
See all answers
 

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Compared 40% of the time
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Compared 30% of the time
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Product Reports

Buyer's Guide
Live Chat
February 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Virtual Meetings
January 2026
Polycom RealPresence Clariti reportDownload Polycom RealPresence Clariti product report
 

Also Known As

3CX PBX
RealPresence Clariti, Clariti
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly
 

Sample Customers

Information Not Available
Baptist Health Corbin, North Carolina Central University
Buyer's Guide
3CX Live Chat vs. Polycom RealPresence Clariti
February 2026
Free Report: 3CX Live Chat vs. Polycom RealPresence Clariti
Find out what your peers are saying about 3CX Live Chat vs. Polycom RealPresence Clariti and other solutions. Updated: February 2026.
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