We performed a comparison between 3CX Live Chat and HCL Sametime based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It’s straightforward to set up."
"With the reporting feature you can get all the incoming and outgoing call details."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"The support team can appear to be condescending."
"There should be an option to save some extensions."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Its features for scheduling and generating reports need improvement."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The webinar should be integrated into Sametime for a larger number of participants."
Earn 20 points
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while HCL Sametime is ranked 26th in Virtual Meetings. 3CX Live Chat is rated 8.8, while HCL Sametime is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of HCL Sametime writes "Easily communicate and share files with colleagues". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas HCL Sametime is most compared with Zoom.
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