3CX Live Chat vs Cisco Jabber vs Cisco Unified Communications comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Cisco is ranked #7. 3CX holds a 7.7% mindshare in UC, compared to Cisco’s 3.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
713 Comparison Views

91% willing to recommend

Cisco Jabber

Read 4 Cisco Jabber reviews

477 Views
363 Comparison Views

100% willing to recommend

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

1,112 Views
734 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco Jabber

Cisco Unified Communications

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat, Cisco Jabber, and Cisco Unified Communications based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

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Helped 885,667 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of Cisco Jabber is 3.3%, down from 8.6% compared to the previous year. The mindshare of Cisco Unified Communications is 10.2%, down from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
Cisco Unified Communications	10.2%
3CX Live Chat	7.7%
Cisco Jabber	3.3%
Other	78.8%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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reviewer1194252

Head of Sales & Solution Sales - MEA at a tech vendor with 10,001+ employees

Has supported collaboration across distributed teams and continues to deliver reliable communication features

Currently, all future propositions for UC are not Cisco-based. Easy integration with Microsoft Windows would be beneficial. It integrates with SharePoint and Outlook, which was not available at one point in Cisco Webex. Regarding improvements, the focus should be on how cloud-friendly Cisco Unified Communications products are and how technically and commercially simple they are compared to competitors such as Genesys. All features are present. The concerns lie in the ease of using features, pricing, and whether it is available directly on the cloud or requires going through a Cisco channel partner. Features themselves are not an issue, and Cisco can develop new ones quickly if needed. If current customers are using Cisco Unified Communications and enjoying its features with devices that are not end of life or end of sale, they will continue using it. However, when moving to the cloud, comparisons become necessary. The simplicity, customer journey, transformation journey, and architecture complexity define whether Cisco Unified Communications is the right product or if third-party solutions are more suitable.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"Mobility features and remote extensions work well."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together, the communication aspect of the solution was always working very well, the sound quality was perfect, we were able to log into the application to check which users were using the solution and if they were in a call or not, and additionally, the solution integrates well with other CRMs."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence."

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."

"3CX Phone System has made the way we handle our calls much more efficient."

More 3CX Live Chat pros

"Everyone in our company uses Cisco Jabber for phone calls and internal chat."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"This product makes my life much easier by shortening the distance between my boss and the rest of my team."

"In summary, this product worked well for what I needed to do."

"The best feature I would say about Cisco Unified Communications is the Telepresence."

"I have work on Cisco Unified Communication Manager (Call Manager) for one and a half years and it is a remarkable device which provides fully integrated communications, converging voice, video, and data over a single network infrastructure using standard protocols."

"Using the Communication Manager, it gave us the possibility to move around the office, and even outside the office, keeping our phone number always accessible using Jabber."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"It is very reliable, and this is what I appreciated about it when I was working with it because reliability is crucial."

"The Click to dial feature was one of the most important features for the customer."

"Cisco Unified Communications is stable and works well for us."

"Having a single system including the routers and switches all from the same system gives ease of use."

More Cisco Unified Communications pros

Cons

"They need to embed a help or chat feature."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"There should be an option to save some extensions."

"No issues with the solution, except its services require a business model change."

"It actually has some stability problems. It actually lags and sometimes doesn't load."

"Support could be better, especially when you have an emergency and need assistance."

More 3CX Live Chat cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically."

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"To have 2 call management server configured as failover would be expensive."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"Currently, all future propositions for UC are not Cisco-based."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"Sometimes, minor temporary issues can arise while updating the servers."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"One of the major flaws in the unified CM is handling the configuration of the Voice mail port."

"Licensing can be an unbelievable mess."

More Cisco Unified Communications cons

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

17%

Manufacturing Company

Marketing Services Firm

Comms Service Provider

Manufacturing Company

17%

Financial Services Firm

12%

Government

10%

University

Manufacturing Company

14%

Government

11%

Educational Organization

10%

Comms Service Provider

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them ...

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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What is your primary use case for 3CX Live Chat?

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activi...

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Ask a question

Earn 20 points

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco ...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls a...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

See all answers

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 4% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 4% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

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Skype for Business vs Cisco Jabber

Compared 43% of the time

Digium Asterisk vs Cisco Jabber

Compared 28% of the time

More Cisco Jabber Competitors

Spectrum Enterprise vs Cisco Unified Communications

Compared 24% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 9% of the time

Ribbon Enterprise Media Gateways vs Cisco Unified Communications

Compared 7% of the time

NEC UNIVERGE Sphericall vs Cisco Unified Communications

Compared 7% of the time

Huawei SoftCo vs Cisco Unified Communications

Compared 3% of the time

More Cisco Unified Communications Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

March 2026

Download Cisco Jabber product report

Buyer's Guide

Cisco Unified Communications

March 2026

Download Cisco Unified Communications product report

Also Known As

3CX PBX

Jabber

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

Information Not Available

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Buyer's Guide

Unified Communications

March 2026

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