3CX Live Chat vs Avaya Spaces vs ShoreTel Sky [EOL] comparison

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

• Easy and convenient for visitors
• Build rapport with potential customers via live chat
• Increase sales
• Reduce customer support line costs by using live chat
• Learn to understand the pain points of your customers

FEATURES

• Simple and clean UI for all users
• Option to elevate a live chat to a call or video call
• Free iOS or Android apps to respond to messages through a smartphone
• Ability to transfer chats to other agents
• Agent’s picture is shown in the live chatbox
• Customizable chatbox. Add a company logo, change the colors of the chatbox
• All chats are saved in chat history
• Dedicated storage system for all offline messages
• Create unlimited agents to handle live chats and calls
• Customizable offline message form
• Supports animations in the chatbox
• Ability to choose whether you want to accept or decline a chat

The nature of work is ever changing. Right now, it’s more fast-paced, less predictable. Avaya Spaces is how to handle your usual tasks, but also the unplanned and new-priority work that arrives nearly every day. Work from anywhere and still show up.

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.