

Cisco Secure Email and IRONSCALES compete in the email security category. Cisco has the upper hand with its integration with Cisco Talos, offering enhanced security intelligence, while IRONSCALES stands out with its AI-driven capabilities and user-friendly mobile app management.
Features: Cisco Secure Email includes retrospective analysis, strong spam and malware prevention, and integration with Cisco Talos. It offers robust email tracking and threat intelligence integration. IRONSCALES features AI-driven phishing detection, automated response capabilities, and a mobile app for convenient management.
Room for Improvement: Cisco could improve its user interface for configuration and reporting, and enhance AI-powered phishing detection. It also needs better integration of security appliances. IRONSCALES should refine its awareness training, simplify the navigation of its interface, and improve phishing campaign management. Better audit log integration and more feature bundling without additional fees are suggested.
Ease of Deployment and Customer Service: Cisco supports deployment across various environments like public cloud, private cloud, hybrid, and on-premises, versatile yet complex. Customer service is knowledgeable but has mixed reviews on response times. IRONSCALES focuses on public cloud deployments with some hybrid options, praised for quick and generally positive support, and emphasizes ease of use in deployment.
Pricing and ROI: Cisco Secure Email is seen as expensive but offers features that justify its cost and deliver good ROI through enhanced security. IRONSCALES is competitively priced but considered costly for smaller organizations, providing significant time-saving and a secure feeling, contributing positively to ROI.
Within half an hour, the team person will arrive, and the issue will be resolved in an hour.
Cisco's tech support can be hit or miss, depending on the engineer you get.
The support is pretty decent, with a rating of eight out of ten.
Customer support for IRONSCALES is outstanding.
I would rate their technical support as very good, as they respond promptly when my team opens a ticket.
The on-premises hardware is not very scalable, but switching to the SaaS offering is expected to improve scalability.
My thoughts on the scalability level of Cisco Secure Email is nine because of the delay in making a configuration and the slowness in the console.
Based on my experience, the stability of Cisco Secure Email is very strong.
The solution should better analyze the actual content rather than only focusing on the email header or origin.
It would be beneficial to have the functionality of the Email Threat Defense integrated into the Email Security Gateway so customers don't have to buy two products for full email protection.
It may take nearly an hour to get back to normal while configuring policies.
If there were clickable drill downs on specific users or specific correspondence to relate them to certain types of mails, that would be beneficial.
Having a more user-friendly UI would make it easier to identify features and options when using the tool.
Though this isn't problematic for our users, the content could be updated more frequently.
Its cost is bundled with other Cisco products.
The pricing structure is good as it is user-based or email client-based, which is positive for clients.
The licensing is a mess and needs sorting out.
While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.
It is highly effective in catching phishing and spam emails.
It also possesses multiple modules for spam detection, malware detection, and threat intelligence, which are valuable in categorizing emails and determining actions.
The integration of Cisco AMP for Advanced Malware Protection with Cisco Secure Email has helped our organization's security posture.
IRONSCALES has positively impacted my organization by making email security simple in terms of controlling mails, understanding where the threats are, and protecting the organization itself.
The best features of IRONSCALES are that most alerts are validated through AI, which reduces the fatigue of alerts that need to be worked on by the team handling the alerts investigation part.
IRONSCALES excels at analyzing the intention, not just the content itself, but the sender's attempt to gain user attention.
| Product | Mindshare (%) |
|---|---|
| Cisco Secure Email | 4.7% |
| IRONSCALES | 1.9% |
| Other | 93.4% |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 18 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Cisco Secure Email safeguards email communications with advanced threat prevention, spam, and malware filtering empowered by Talos intelligence. It integrates seamlessly with Cisco products and offers diagnostic tools for efficient email management across on-premises, cloud, or hybrid environments.
Cisco Secure Email serves as a robust email gateway for both incoming and outgoing traffic, providing comprehensive protection against spam, phishing, and malware threats. With customizable policies and enhanced threat intelligence, it helps in managing email integrity while integrating efficiently with firewalls and Exchange Servers. Whether deployed on-premises, in the cloud, or as a hybrid, it maintains high-performance security without degrading system performance. Despite these strengths, improvements in user experience, integration with third-party tools, and better licensing terms are needed, alongside enhancements in tech support and documentation.
What are key features of Cisco Secure Email?Cisco Secure Email is widely implemented across industries to protect vital email communications. Financial institutions use it to secure sensitive client data, while healthcare organizations deploy it to maintain patient confidentiality. Educational institutions rely on its capability to avert phishing attacks and safeguard student and faculty information. In sectors like manufacturing, it ensures secure and uninterrupted communication flow across global operations.
IRONSCALES is a leading choice in email security, offering robust AI technology to detect, report, and manage phishing threats efficiently, enhancing protection for Microsoft 365 users.
IRONSCALES integrates advanced machine learning and threat intelligence to give organizations a reliable line of defense against sophisticated email threats like phishing and malware. Its seamless connection to Gmail and Microsoft 365, combined with intuitive management capabilities through a user-friendly platform, make it highly effective for reducing incident response times. Designed with automated systems, it allows unattended operation, providing advanced threat removal and simulation training to improve cybersecurity readiness.
What are IRONSCALES' most important features?In finance and healthcare, IRONSCALES is used for its robust security features to protect sensitive information from email threats. By integrating seamlessly with Microsoft 365, it ensures that institutions maintain compliance while safeguarding data, and its training programs are tailored to meet specific industry standards for phishing awareness.
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