ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
Feb 17, 2021
Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
ITSM Specialist at a computer software company with 5,001-10,000 employees
Dec 20, 2021
Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.
