Cherwell Service Management Pros

Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria
All our activities are carried out in the one place.
View full review »
GI
ITSM Specialist at a computer software company with 5,001-10,000 employees
The most valuable features are problem management and change management.
View full review »

Cherwell Service Management Cons

Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria
Access is only available if we're on VPN.
View full review »
GI
ITSM Specialist at a computer software company with 5,001-10,000 employees
Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.
View full review »
Buyer's Guide
IT Service Management (ITSM)
February 2023
Find out what your peers are saying about Cherwell Software, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: February 2023.
687,256 professionals have used our research since 2012.