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Cherwell Service Management Pros

ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
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TM
Consultant at a insurance company with 51-200 employees
The dashboard and the reporting functionality are the solution's most valuable features.
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GI
ITSM analyst at a healthcare company with 5,001-10,000 employees
The most valuable features are problem management and change management.
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Cherwell Service Management Cons

ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
Application service mapping, GRC, SecOps, and things like that need improvement.
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TM
Consultant at a insurance company with 51-200 employees
The stability, specifically in the on-premises deployment model, could be improved.
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GI
ITSM analyst at a healthcare company with 5,001-10,000 employees
Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.
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