Cherwell Service Management Pros
All our activities are carried out in the one place.
View full review »GI
reviewer1748517
ITSM Specialist at a computer software company with 5,001-10,000 employees
The most valuable features are problem management and change management.
View full review »Cherwell Service Management Cons
Access is only available if we're on VPN.
View full review »GI
reviewer1748517
ITSM Specialist at a computer software company with 5,001-10,000 employees
Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.
View full review »Buyer's Guide
IT Service Management (ITSM)
February 2023

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