Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.
Chatter is the #12 ranked solution in top Enterprise Social Software. PeerSpot users give Chatter an average rating of 7.0 out of 10. Chatter is most commonly compared to Microsoft Teams:
Chatter vs Microsoft Teams. Chatter is popular among the large enterprise segment,
accounting for 84% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
financial services firm, accounting for 22% of all views.
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
May 22, 2017
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
One of the features that can be added is to upload video files and to display the thumbnail icon of the video file. If a user wants to share any training video, or wants to share details regarding an issue that happened after performing a set of operations, then the user can record screen activities in a video and share the video file with other users. Sometimes it is easier to get an idea about a video (uploaded/shared via Chatter) just by looking at a thumbnail image of the video. This allows the user to get an idea about the content and user may choose to skip it, if he/she wants to.
Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.
Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.