Chatter and Atlassian Confluence are competing products in team collaboration and communication. While Chatter is recognized for its real-time interaction capabilities, Atlassian Confluence is often viewed as superior due to its extensive feature set for documentation and project management integration.
Features: Chatter enables real-time communication, seamless Salesforce integration, and dynamic team interactions. Atlassian Confluence offers robust content management, document version history, and integration with tools like JIRA for enhanced project collaboration.
Room for Improvement: Chatter could enhance its reporting capabilities, offline access, and user onboarding processes. Atlassian Confluence may benefit from improved import functionalities, simplified user interface options, and better handling of large volumes of documentation.
Ease of Deployment and Customer Service: Chatter provides straightforward deployment within the Salesforce ecosystem, supported by responsive customer service. Atlassian Confluence involves a more complex deployment with extensive configuration options, but offers comprehensive support services to guide users.
Pricing and ROI: Chatter is cost-effective for budget-conscious teams seeking essential communication tools. Atlassian Confluence may have higher setup costs but often delivers better ROI through its advanced capabilities, which can enhance productivity and project management efficiency.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.
Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.
We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.