Chatter vs Jive comparison

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Chatter

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Executive SummaryUpdated on Jan 23, 2025

Chatter and Jive are collaboration platforms. Jive seems to have the upper hand due to its comprehensive features, making it a worthwhile investment despite higher pricing.

Features: Chatter integrates well with Salesforce tools, simplifies team communication, and enhances productivity within Salesforce environments. Jive offers robust customization, advanced collaboration tools, and extensive capabilities for larger organizations.

Room for Improvement: Chatter could improve by expanding its customization and integration options outside of Salesforce, enhancing feature depth, and addressing scalability for larger enterprises. Jive could work on simplifying its setup process, reducing initial costs, and improving ease of use for smaller teams.

Ease of Deployment and Customer Service: Chatter benefits from straightforward deployment and integrated customer support for Salesforce users. Jive's complex setup comes with extensive support options, ideal for larger enterprises needing tailored solutions.

Pricing and ROI: Chatter offers lower initial costs and fast ROI through seamless Salesforce integration, attracting budget-conscious buyers. Jive has higher setup costs but promises substantial ROI from its extensive capabilities, offering significant value for advanced features.

To learn more, read our detailed Chatter vs. Jive Report (Updated: April 2025).

Chatter vs. Jive

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chatter

Ranking in Enterprise Social Software

12th

Average Rating

7.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Jive

Ranking in Enterprise Social Software

13th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Enterprise Content Management (34th), Web Content Management (40th), Corporate Portals (Enterprise Information Portals) (7th), Knowledge Management Software (11th), Enterprise Intranet (6th)

Mindshare comparison

As of May 2025, in the Enterprise Social Software category, the mindshare of Chatter is 3.5%, down from 4.2% compared to the previous year. The mindshare of Jive is 4.1%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.

Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

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it_user446067

Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island

Used by our agile teams instead of email to track impediments.

Stream activity could be better organized. Activities or content you are following will either be emailed to you or you follow in a stream. This is the largest issue to overcome for new people using the solution. When using email they receive way too many and it becomes noise. If they use streams, it's yet another thing to check along with email, IM, etc.

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Comparison Review

it_user8925

Developer with 51-200 employees

Aug 23, 2013

Jive vs Sharepoint vs Drupal Commons

At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Comparisons

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Product Reports

Chatter

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Also Known As

No data available

Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n

Overview

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Salesforce

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.

Chatter vs. Jive