Chatter vs Jive comparison

Salesforce and Jive Software are both solutions in the Enterprise Social Software category. Salesforce is ranked #12, while Jive Software is ranked #9. Salesforce holds a 3.0% mindshare in ESS, compared to Jive Software’s 4.2% mindshare. Additionally, 66% of Salesforce users are willing to recommend the solution, compared to 100% of Jive Software users who would recommend it.

Chatter

Read 12 Chatter reviews

782 Views
665 Comparison Views

66% willing to recommend

Jive

Read 10 Jive reviews

1,657 Views
679 Comparison Views

100% willing to recommend

Chatter

Jive

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

Chatter and Jive are collaboration platforms. Jive seems to have the upper hand due to its comprehensive features, making it a worthwhile investment despite higher pricing.

Features: Chatter integrates well with Salesforce tools, simplifies team communication, and enhances productivity within Salesforce environments. Jive offers robust customization, advanced collaboration tools, and extensive capabilities for larger organizations.

Room for Improvement: Chatter could improve by expanding its customization and integration options outside of Salesforce, enhancing feature depth, and addressing scalability for larger enterprises. Jive could work on simplifying its setup process, reducing initial costs, and improving ease of use for smaller teams.

Ease of Deployment and Customer Service: Chatter benefits from straightforward deployment and integrated customer support for Salesforce users. Jive's complex setup comes with extensive support options, ideal for larger enterprises needing tailored solutions.

Pricing and ROI: Chatter offers lower initial costs and fast ROI through seamless Salesforce integration, attracting budget-conscious buyers. Jive has higher setup costs but promises substantial ROI from its extensive capabilities, offering significant value for advanced features.

To learn more, read our detailed Chatter vs. Jive Report (Updated: March 2026).

Buyer's Guide

Chatter vs. Jive

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chatter

Ranking in Enterprise Social Software

12th

Average Rating

7.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Jive

Ranking in Enterprise Social Software

9th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Enterprise Content Management (31st), Web Content Management (23rd), Corporate Portals (Enterprise Information Portals) (7th), Knowledge Management Software (13th), Enterprise Intranet (7th)

Mindshare comparison

As of April 2026, in the Enterprise Social Software category, the mindshare of Chatter is 3.0%, down from 3.8% compared to the previous year. The mindshare of Jive is 4.2%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Mindshare Distribution
Product	Mindshare (%)
Jive	4.2%
Chatter	3.0%
Other	92.8%

Enterprise Social Software

Featured Reviews

it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.

Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

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Gian DE Bernardi

VP - International Business at Amtex S.A.

A flexible solution that improves our administrative efficiency

We use Jive-n for followups on details regarding purchase orders, shipping documents, and other information We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge. This solution provides great flexibility of permission…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers more than what you are looking for, for example, file sharing and "mentions"."

"The conversation function to engage different groups is the most valuable feature."

"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."

"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."

"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."

"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."

"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."

"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."

"We recently rebranded our organization and used this tool as our primary channel."

"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."

"In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization."

"The platform works well to collaborate with creating documents or media for a specific goal."

"Jive came out on top for feature, price, and ability to meet regulatory needs."

"Various business groups were able to collaborate effectively using this tool."

"Colleagues are more informed, it is easier to find content, and silo breaking has significantly improved our collaboration."

More Jive pros

Cons

"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."

"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."

"The storage of documents was quite limited when we used the tool."

"Chatter invites should be possible from the UI on opportunity records."

"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."

"We would not select them again."

"Create a better way of adding users in bulk by email address."

"The search engine could be improved and also provide some kind of indexing."

"We had major performance issues when our user base went up."

"Stream activity could be better organized."

"Standard Silver technical support is similar to standard support by all vendors, i.e., not quick enough."

"The search engine could be improved and also provide some kind of indexing."

"A visual navigator would be very useful as many colleagues have an issue to find their way and connect the dots."

"The mobile app could be better."

More Jive cons

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Comparison Review

it_user8925

Developer with 51-200 employees

Aug 23, 2013

Jive vs Sharepoint vs Drupal Commons

At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…

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Top Industries

By visitors reading reviews

No data available

Construction Company

22%

Financial Services Firm

17%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	5

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Compared 9% of the time

Drupal vs Jive

Compared 9% of the time

SharePoint vs Jive

Compared 9% of the time

Adobe Experience Manager vs Jive

Compared 9% of the time

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Product Reports

Buyer's Guide

Chatter

April 2026

Download Chatter product report

Buyer's Guide

Jive

March 2026

Download Jive product report

Also Known As

No data available

Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n

Overview

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Salesforce

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Jive Software

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.

Buyer's Guide

Chatter vs. Jive

March 2026

Free Report: Chatter vs. Jive

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