it_user664617 - PeerSpot reviewer
Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees
Vendor
The conversation function engages different groups. It is not a customizable application.

What is most valuable?

The conversation function to engage different groups is the most valuable feature. It breaks down the silos between them.

How has it helped my organization?

It has allowed some groups to easily get answers from each other on crucial topics.

What needs improvement?

  • It is not a customizable application
  • The structure is rigid
  • It is too expensive on storage
  • The search function is not solid

For how long have I used the solution?

I have used Chatter for two and half years.

Buyer's Guide
Chatter
April 2024
Learn what your peers think about Chatter. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have had scalability problems. There are lots of limits on following conversations and uploading documents.

How are customer service and support?

Technical support is average.

Which solution did I use previously and why did I switch?

This was our first solution of this type. We would not select them again.

How was the initial setup?

The setup was not straightforward. We ended up redoing what the first vendor did to make it better.

What's my experience with pricing, setup cost, and licensing?

Understand all the hidden fees. Push them about storage costs.

Which other solutions did I evaluate?

We looked at too many to list. I don’t remember all of them.

What other advice do I have?

Talk to more customers of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user628041 - PeerSpot reviewer
Product Expert at a tech services company with 51-200 employees
Consultant
I use groups to exchange information with a community. The user and mobile experience could be closer to the B2C mobile apps standard.

What is most valuable?

I use Chatter groups to exchange information with a community.

How has it helped my organization?

It allowed us to promote digital activities into internal communication groups.
It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices.

What needs improvement?

  • The storage of documents was quite limited when we used the tool. I think Salesforce was improving it, working with some other cloud solution like Microsoft or Google Drive.
  • The user and mobile experience could be improved to look like a user friendly tool closer to the B2C mobile apps standard.

For how long have I used the solution?

I have been using Chatter for three years.

What do I think about the stability of the solution?

We have not had any stability problems.

What do I think about the scalability of the solution?

We have not had any scalability problems.

How are customer service and technical support?

I would give technical support a rating of 4.5/5.

Which solution did I use previously and why did I switch?

We used emails, but we did not use any enterprise social network before using Chatter.

How was the initial setup?

It was quite easy to set up.

What's my experience with pricing, setup cost, and licensing?

Chatter is quite expensive. Be sure you make the mandatory change management after buying this tool. You'll need it to make the users create added value with Chatter.

Which other solutions did I evaluate?

We didn’t look at alternatives for the Enterprise Social Network part. That was already included within the Salesforce licenses we had.

What other advice do I have?

Think of your change management strategy first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Chatter
April 2024
Learn what your peers think about Chatter. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.
PeerSpot user
Marketing Manager with 201-500 employees
Vendor
Has enabled us to share information internally without sending emails. Some users had issues with the desktop download.

What is most valuable?

Comment, share, use hashtags.

How has it helped my organization?

It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No big issues apart from the Desktop Download as some users were simply not able to do it.

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Straightforward

What about the implementation team?

In-house

What was our ROI?

High

What's my experience with pricing, setup cost, and licensing?

Free of charge

What other advice do I have?

If you plan to use Chatter, then you may want to use Content (document management) as well. Just be aware that price could be a problem in this case.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3708 - PeerSpot reviewer
Marketing with 201-500 employees
Vendor
I love the streaming feed of information. Wish I could get it company-wide

Valuable Features:

I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level.

Room for Improvement:

I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user4401 - PeerSpot reviewer
it_user4401Developer at a transportation company with 1,001-5,000 employees
Vendor

To sum up the advantages of Chatter, I would say that it allows the user to passively monitor, select deals or select accounts and customers.