Chatter and Bitrix24 are competing products in the collaboration and communication software market. Bitrix24 seems to have the upper hand due to its extensive feature set that attracts tech buyers looking for a comprehensive solution.
Features: Chatter focuses on social collaboration with real-time messaging, integration with Salesforce products, and direct team communication. Bitrix24 provides a more extensive suite of tools, including task management, a CRM system, and video conferencing, making it a robust choice for businesses needing a comprehensive platform.
Room for Improvement: Chatter could benefit from enhancing its feature set to compete more directly with robust platforms. Offering more integrations outside of Salesforce might broaden its appeal. Simplifying its user interface to match Bitrix24's ease of use could also be advantageous. Bitrix24 needs improved marketing strategies to increase its market presence. It would benefit from streamlining costs for more competitive pricing. Enhancements in support services could address variable customer service receptions.
Ease of Deployment and Customer Service: Chatter's integration with Salesforce simplifies deployment for current Salesforce customers and leverages the Salesforce support ecosystem. Bitrix24 offers flexible deployment options with both cloud and self-hosted versions. While it provides extensive online resources, customer service feedback can vary, giving Bitrix24 an edge with its deployment flexibility.
Pricing and ROI: Chatter often requires lower initial investments, particularly for Salesforce-integrated organizations, leading to a quicker ROI. Bitrix24, with a range of pricing plans including a free version, offers extensive features that justify its higher initial cost for businesses seeking a long-term value.
| Product | Market Share (%) |
|---|---|
| Chatter | 4.1% |
| Bitrix24 | 1.9% |
| Other | 94.0% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.
Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.
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