Chatter vs Sendbird comparison

Salesforce and Sendbird are both solutions in the Enterprise Social Software category. Salesforce is ranked #10, while Sendbird is ranked #7 with an average rating of 8.1. Salesforce holds a 3.5% mindshare in ESS, compared to Sendbird’s 1.7% mindshare. Additionally, 66% of Salesforce users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Chatter

Read 12 Chatter reviews

522 Views
454 Comparison Views

66% willing to recommend

Sendbird

Read 7 Sendbird reviews

731 Views
175 Comparison Views

87% willing to recommend

Chatter

Sendbird

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Executive SummaryUpdated on Jan 23, 2025

Chatter and Sendbird are competing products in the communications platform market. Chatter leads in customer support satisfaction and pricing appeal, while Sendbird has a robust feature set justifying its higher price point.

Features: Chatter offers real-time collaboration tools, seamless integration capabilities, and publisher actions to streamline communication. Sendbird provides AI-based moderation, comprehensive messaging features, and detailed analytics for enhanced customization and control.

Room for Improvement: Chatter could enhance its scalability and add more advanced analytics for greater competitive edge. More integration options and streamlined customization tools would be beneficial. Sendbird could improve its deployment complexity, offer more affordable pricing tiers, and provide additional support for non-developer end-users to enhance usability.

Ease of Deployment and Customer Service: Chatter offers a straightforward deployment with hands-on customer service for a smooth implementation. Sendbird requires more resources for deployment but is supported by a dedicated customer service team providing comprehensive guidance throughout the setup.

Pricing and ROI: Chatter features a competitive pricing model with lower setup costs, attractive to budget-conscious buyers seeking promising ROI. Sendbird’s higher setup costs reflect its advanced features, offering substantial ROI for organizations looking for long-term communication solutions.

To learn more, read our detailed Chatter vs. Sendbird Report (Updated: December 2025).

Buyer's Guide

Chatter vs. Sendbird

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chatter

Ranking in Enterprise Social Software

10th

Average Rating

7.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Sendbird

Ranking in Enterprise Social Software

7th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Help Desk Software (11th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Chatter is 3.5%, down from 4.1% compared to the previous year. The mindshare of Sendbird is 1.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Sendbird	1.7%
Chatter	3.5%
Other	94.8%

Enterprise Social Software

Featured Reviews

it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.

Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

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What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

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What is your primary use case for Sendbird?

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Zendesk vs Sendbird

Compared 12% of the time

ServiceNow vs Sendbird

Compared 7% of the time

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Product Reports

Buyer's Guide

Chatter

January 2026

Download Chatter product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Sendbird product report

Also Known As

No data available

Sendbird Calls, Sendbird Desk

Overview

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Salesforce

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

Information Not Available

Buyer's Guide

Chatter vs. Sendbird

December 2025

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