No more typing reviews! Try our Samantha, our new voice AI agent.

Chatter vs Slack Business - Enterprise comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Ranking in Enterprise Social Software
14th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Chatter is 2.5%, down from 3.9% compared to the previous year. The mindshare of Slack Business - Enterprise is 9.6%, down from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise9.6%
Chatter2.5%
Other87.9%
Enterprise Social Software
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"The conversation function to engage different groups is the most valuable feature."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"Technical support is excellent."
"I am impressed with the product's calls and screen share features which are very useful."
"Slack Business - Enterprise has impacted our organization positively; it is performing very positively compared to other chat applications and is very helpful at an enterprise level to keep track of everything in separate threads."
"The solution is scalable."
"Slack is a powerpack bundle of features that help small or large organizations to handle teams and their tasks."
"I think Slack is a very creative application to help unify communication across all team sizes."
"For projects, it's improved how we share files."
"Process made easy Collaboration between teams increased Productivity is now largely increased: top."
 

Cons

"The storage of documents was quite limited when we used the tool."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"We would not select them again."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"Chatter invites should be possible from the UI on opportunity records."
"The solution’s initial setup is not very easy."
"I would like the in-meeting content sharing facility to be improved."
"There is some lag at times."
"The integration with SharePoint doesn’t work properly."
"In Slack, there are areas for accessibility improvements."
"Now I have set it to start automatically, but before that when I was launching manually, there was a strange way to log in, not like just clicking on an icon and being instantly locked."
"The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM."
"Tried to find information about advance settings for notifications, but did not find what I was looking for."
 

Pricing and Cost Advice

Information not available
"We use the free version that does not have a license."
"It's on the more expensive side."
"The solution is cheap in my country."
"Slack is definitely worth the money."
"The tool's pricing could be cheaper."
"When it comes to pricing, it is on the expensive side."
"The solution is expensive."
"I would rate the tool's pricing a four out of ten."
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
920,929 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
11%
Outsourcing Company
17%
Financial Services Firm
11%
Construction Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Chatter vs. Slack Business - Enterprise and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.