No more typing reviews! Try our Samantha, our new voice AI agent.

CA Process Automation vs Microsoft System Center Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Microsoft System Center Orc...
Ranking in Process Automation
31st
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Microsoft System Center Orchestrator is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Microsoft System Center Orchestrator1.3%
CA Process Automation1.0%
Other97.7%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Dan Campeanu - PeerSpot reviewer
Security Engineer at ProVision
Automates tasks and manages multiple servers from a central location
The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CA Process Automation manager is a very powerful production tool."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"It can manage multiple servers and workstations from a single location."
"Automation is the most valuable feature of the solution."
 

Cons

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"OCR capability should be added as a feature."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"I find the Orchestrator UI to be problematic."
"The product's management aspect needs enhancement."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"We obtained a license that bundled Windows Server with System Center at no additional cost."
"I give the cost of the solution a five out of ten."
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
893,311 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
13%
Construction Company
13%
Performing Arts
10%
Financial Services Firm
17%
Government
11%
Manufacturing Company
10%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Also Known As

CA IT Process Automation Manager
MS System Center Orchestrator
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Information Not Available
Find out what your peers are saying about CA Process Automation vs. Microsoft System Center Orchestrator and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.