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CA Process Automation vs Microsoft System Center Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Microsoft System Center Orc...
Ranking in Process Automation
19th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of Microsoft System Center Orchestrator is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

SJ
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Dan Campeanu - PeerSpot reviewer
Automates tasks and manages multiple servers from a central location
The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"Automation is the most valuable feature of the solution."
"It can manage multiple servers and workstations from a single location."
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"OCR capability should be added as a feature."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"I find the Orchestrator UI to be problematic."
"The product's management aspect needs enhancement."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"I give the cost of the solution a five out of ten."
"We obtained a license that bundled Windows Server with System Center at no additional cost."
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856,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Government
11%
Manufacturing Company
8%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Microsoft System Center Orchestrator?
It can manage multiple servers and workstations from a single location.
What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?
The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.
What needs improvement with Microsoft System Center Orchestrator?
The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...
 

Also Known As

CA IT Process Automation Manager
MS System Center Orchestrator
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Information Not Available
Find out what your peers are saying about CA Process Automation vs. Microsoft System Center Orchestrator and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.