What is our primary use case?
I mainly use Box - Intelligent Content Management to store, organize, and securely share project documents with my team. We use it to manage technical documentation, share project updates, and control access to sensitive files so everyone can collaborate without worrying about version conflicts.
Box - Intelligent Content Management helps us keep everything centralized and organized, making it easier to find the latest documents, track changes, and collaborate securely without managing multiple copies of the same file.
Currently, we are not using Box - Intelligent Content Management for specific use cases beyond what I've mentioned, but we will check those possibilities.
How has it helped my organization?
Box - Intelligent Content Management has made document management and team collaboration much smoother. We spend less time searching for files, avoid duplicate versions, and can share sensitive documents more securely. Overall, it has improved productivity and reduced manual effort. However, I cannot give specific numbers because we are still in the trial phase, evaluating how well the product fits into our use case and how well it maximizes our efficiency.
We are mainly evaluating how much time Box - Intelligent Content Management saves, how easily teams can collaborate, and how well it integrates with our existing tools. We have our own automation workflows as well. Our sales team and marketing team need centralized access for most documents and may need to share those with external teams. We are also looking at the security, Box AI's accuracy, and whether the overall value justifies the cost since a lot of the work Box AI does is currently being done manually. We need to verify whether the accuracy is good and whether we can adapt this into our existing workflows.
We have noticed improvements in collaboration and development speed, mainly because teams can access and share documents more efficiently. Box also makes access management easier as the team grows. However, we have not measured the exact impact yet, but the overall workflow feels more streamlined and secure.
What is most valuable?
The best features of Box - Intelligent Content Management are secure file sharing, granular access controls, version history, and integrations with tools like Microsoft Teams and Outlook, which play a major role in file sharing. Box AI is also a great addition for summarizing documents and finding information quickly, which helps save time. Managing all those files, summarizing the content, and finding information when everything is organized properly is really helpful and helps us save a lot of time.
Box AI has mainly helped us save time when reviewing lengthy documents. Instead of reading everything manually, we can quickly get summaries and find relevant information, which improves efficiency. However, we still verify important details ourselves because I cannot trust a summary once and for all and must verify each fact mentioned in the summary against the actual document. Finding relevant information is also really helpful, reducing a lot of manual effort and improving my efficiency.
One underrated feature in Box - Intelligent Content Management is the version history, which makes it easy to track changes and restore previous versions without worrying about losing important work. Granular permission controls are really useful, especially when collaborating with external teams, because external teams must be restricted from accessing our internal documents and should only be given access to documents they need. We cannot share our internal policy documents or sensitive information with external teams. In this way, it has helped with access control.
I believe Box - Intelligent Content Management has strong AI governance and security, especially with features like granular access control, encryption, and Box Shield. I appreciate that Box AI respects existing file permissions, so users can only access content they are authorized to see. However, regular monitoring and audits are still important.
What needs improvement?
Box - Intelligent Content Management could improve its search accuracy, especially when dealing with large document collections. Sometimes it does not provide relevant results, so I would like to see improvement in the search accuracy. I would also like to see faster file syncing and simpler permission management. Additionally, I need more consistent responses from Box AI because when I ran the same summarization prompt on the same documentation, I received different responses each time. These improvements would make the overall experience smoother.
I would appreciate a more intuitive interface for managing shared files and permissions. It would also be helpful if Box AI could provide more precise answers with clearer references to the source documents. We try to reference the summary wordings to actual documentation phrases, which is where I believe Box AI falls short. Box AI provides a summary, but I cannot verify if that summary is true or how I can confidently verify it. A validation or at least a confidence score for that summarization should be shown.
For how long have I used the solution?
I have been using Box - Intelligent Content Management for about a year, mainly for document management, secure file sharing, and team collaboration.
What do I think about the stability of the solution?
I have not faced any downtime or issues other than the inconsistency in LLM responses. I do not have any issues with Box - Intelligent Content Management.
What do I think about the scalability of the solution?
Box - Intelligent Content Management has been reliable and easy to use so far. There are a few minor areas for improvement, but overall it meets our expectations for security, collaboration, and document management. Currently, we are not working at a huge scale, so we have not load tested it yet.
Which solution did I use previously and why did I switch?
We were not using Box - Intelligent Content Management previously. We actually used Microsoft SharePoint and OneDrive, as we have the Microsoft ecosystem for all our document sharing and integration. We thought of exploring Box - Intelligent Content Management as well. We are still in the trial phase, and if we find Box better than SharePoint or OneDrive, we will definitely switch to Box - Intelligent Content Management. However, I do not have a definitive answer yet.
What was our ROI?
The biggest benefit has been time savings, especially in document search, sharing, and reviews. We have not calculated the exact financial savings yet and it has not reduced our headcount, but it has helped employees work more efficiently. We are yet to adapt it completely or make headcount reductions, so our headcount currently remains the same, but the efficiency has surely increased.
What's my experience with pricing, setup cost, and licensing?
Since it is cloud-based, the cost is $15 per user per month when billed annually. Setup is fairly straightforward since it is cloud-based, so there is no major infrastructure cost. However, advanced AI and security features can increase the overall licensing cost, but we have not yet started using those. We are still in the trial phase.
Which other solutions did I evaluate?
However, we did consider Microsoft SharePoint and OneDrive and Google Drive, which are the tools we currently use. We used Box - Intelligent Content Management to check the AI capabilities.
What other advice do I have?
I would rate Box - Intelligent Content Management a seven. Initially, I rated it a six because I wanted Box AI results to be more consistent and to show how confident it is while generating summaries or providing answers. Another aspect is providing more precise answers with clearer references. I want improvement in the AI response, and since we are in the trial stage and still checking it, the experience with Box AI has not been entirely positive so far.
We use Box - Intelligent Content Management as a public cloud-based SaaS solution managed and hosted by Box, so we do not need to maintain any on-premises infrastructure. Since it is a trial, we are still checking with the provider's SaaS solution only.
We use Box - Intelligent Content Management's managed cloud service directly. We are not hosting it on AWS, Azure, or Google Cloud services. Box is managing all the underlying infrastructure, and everything is managed by Box only since we are in the trial phase.
We are primarily in the IT consulting industry, focusing on AI and SAP-based solutions for different industries, especially in enterprise content management.
I would recommend starting with a trial and evaluating Box - Intelligent Content Management based on your team's collaboration, security, and document management needs. Also check how well it integrates with your existing tools and whether the AI features justify the licensing cost.