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Box - Intelligent Content Management Logo

Box - Intelligent Content Management pros and cons

Vendor: Box
4.2 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Box offers seamless integration with multiple platforms, making it convenient for users to access and share files across different devices.
Collaboration features and strong security measures, such as compliance and encryption, are standout aspects of Box.
The ability to share and synchronize files easily without complex procedures has significantly enhanced productivity and collaboration for users.
Box's compatibility with various software systems through 3rd party integrations enhances its usability and functionality.
Customers benefit from excellent customer service and dedicated support, contributing to a positive user experience.

CONS

Box needs improvements in real-time document collaboration and advanced feature management, particularly around role-based security.
Encryption and data privacy enhancements are necessary for better security and credibility.
Integrations, especially with Office 365 and Outlook, are limited and need expansion.
Pricing and advanced feature costs are prohibitive for smaller users.
Manual file deletions and inefficient search functionality challenge user experience.
 

Box - Intelligent Content Management Pros review quotes

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Aug 16, 2026
With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing, and it is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients.
Shivakant Mishra - PeerSpot reviewer
Software Developer at a educational organization with 51-200 employees
Oct 23, 2026
Secure sharing makes it easy to collaborate with team members without losing control over who can access and save documents.
Yash Dhameliya - PeerSpot reviewer
Senior React Js Team Lead Elevating Software Solutions Developer at a consultancy with 11-50 employees
Oct 27, 2026
Box - Intelligent Content Management keeps these files organized in one place with controllable access and easier collaboration, helping everyone find the latest information without going back and forth through emails.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,148 professionals have used our research since 2012.
Kristine Parrinelli - PeerSpot reviewer
Agile Solutions Designer at a tech consulting company with 51-200 employees
Oct 6, 2026
Box - Intelligent Content Management has positively impacted my organization by making it easier for us to receive assets, allowing bulk sending instead of having assets sent to us one at a time.
BM
Freighter Load Controller at a transportation company with 10,001+ employees
Oct 8, 2026
Box - Intelligent Content Management has positively impacted my organization by being really great and helpful for the past two years I have been using it.
Moshe Elbaz - PeerSpot reviewer
IT Manager & FileNet Specialist and CTO at a tech vendor with 201-500 employees
Nov 3, 2026
The easiest use stands out. Box - Intelligent Content Management is simple, small, and very fast to deploy.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
Box is very simple and effective, so I prefer Box.
 

Box - Intelligent Content Management Cons review quotes

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Aug 16, 2026
I find it rather difficult to get in touch with someone, but typically once you do, they are able to provide assistance on whatever you need.
Shivakant Mishra - PeerSpot reviewer
Software Developer at a educational organization with 51-200 employees
Oct 23, 2026
Box - Intelligent Content Management could improve by making the interface more intuitive for new users and simplifying some advanced settings.
Yash Dhameliya - PeerSpot reviewer
Senior React Js Team Lead Elevating Software Solutions Developer at a consultancy with 11-50 employees
Oct 27, 2026
Some advanced features of Box - Intelligent Content Management could be easier for new users to understand.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,148 professionals have used our research since 2012.
Kristine Parrinelli - PeerSpot reviewer
Agile Solutions Designer at a tech consulting company with 51-200 employees
Oct 6, 2026
Box - Intelligent Content Management can be improved by using a bit more AI, making it easier and more user-friendly to drop things in, with the ability for folks to zip things or drop one asset at a time so that it groups them all together, giving them an option to group everything together.
BM
Freighter Load Controller at a transportation company with 10,001+ employees
Oct 8, 2026
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repositories.
Moshe Elbaz - PeerSpot reviewer
IT Manager & FileNet Specialist and CTO at a tech vendor with 201-500 employees
Nov 3, 2026
I see significant room for improvement with Box - Intelligent Content Management. Right-to-left functionality in Hebrew and Arabic is not working, and the GUI does not work with different languages.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Collaborative editing was challenging if multiple people were in a document at once.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
In future releases, there could be encryption, to have better security.