BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
| Type | Title | Date | |
|---|---|---|---|
| Category | IT Asset Management | Jun 2, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Jun 2, 2025 | Download |
| Comparison | BMC Remedy vs ServiceNow | Jun 2, 2025 | Download |
| Comparison | BMC Remedy vs ServiceNow Discovery | Jun 2, 2025 | Download |
| Comparison | BMC Remedy vs BMC Helix Discovery | Jun 2, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.3 | 20.9% | 92% | 220 interviewsAdd to research |
| Qualys VMDR | 4.1 | 3.4% | 94% | 94 interviewsAdd to research |
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
BMC Remedy was previously known as Remedy Asset Management.
Scripps Networks
BMC Remedy is used for network management. It manages the entire infrastructure, including servers, operating systems, databases, clients, and network links. It identifies what is going right and what is wrong, providing reasons and recommended actions for correction. It's also used during project implementation and tied with inventory or configuration management to register and reflect changes.
BMC Remedy has helped in discovering any incidents very effectively and efficiently. It provides reasons for problems and recommended actions that can be automated through scripts. It ensures that everything is running well and available, identifying problems quickly and providing the necessary steps to correct them.
The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities. It is a streamlined product that is very nice and user-friendly. Additionally, it effectively discovers incidents and provides reasons and recommended actions.
BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules. Implementing analytics would help in predicting future issues based on current and past data, enabling preventive actions rather than just reactive or detection measures.
I have been working with BMC Remedy for nearly 22 years since 2022. Currently, I am still working with it.
BMC Remedy is very stable and reliable. It is a very nice package that is friendly and useful.
BMC Remedy is scalable, and I rate it ten out of ten for its scalability. It is easy to use and install, making it a very scalable product.
Some customers directly contact me for presales consultation, installation, customization, and training. However, the long-term technical support is provided by BMC. I assist on a task basis when requested by BMC but do not handle ongoing support.
Positive
I have experience with other products like ServiceNow, ServiceOne from HPE, and IBM Tivoli Tivoli Tivoli, but BMC Remedy is my preferred product due to its ease of use and customization.
The initial setup of BMC Remedy is straightforward. It is easy to install, easy to customize, and easy to use. I rate the initial setup ten out of ten.
I handle the installation and customization for small projects and also train customers. However, extensive deployments and long-term engagements involve direct support from BMC.
During my career, I have also worked with ServiceNow, ServiceOne from HPE, and IBM Tivoli Tivoli Tivoli.
I draft tender documents and supervise evaluation processes for customers. I am not biased towards any particular product. Customers should engage in a tendering process to choose the best solution based on their needs. I'd rate the solution ten out of ten.
