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BMC Remedy [EOL] vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
    91% willing to recommend
    SymphonyAI IT Service Manag...
    Read 5 SymphonyAI IT Service Management reviews
    • 1,107 Views
    • 454 Comparison Views
    100% willing to recommend
     

    Comparison Buyer's Guide

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    Executive SummaryUpdated on Sep 3, 2025

    BMC Remedy [EOL] and SymphonyAI IT Service Management compete in IT service management. SymphonyAI IT Service Management appears to have an advantage due to its advanced technology and value-based features.

    Features: BMC Remedy [EOL] provides strong incident management, a comprehensive CMDB, and robust automation capabilities. SymphonyAI IT Service Management offers AI-driven insights, advanced automation, and a 360-degree asset lifecycle view.

    Room for Improvement: BMC Remedy [EOL] could benefit from simplified deployment processes, reduced customization complexity, and more out-of-the-box templates for small enterprises. SymphonyAI IT Service Management may improve by enhancing integration with third-party tools, expanding its feature diversity, and optimizing performance scalability.

    Ease of Deployment and Customer Service: BMC Remedy [EOL] is traditionally complex in deployment but offers strong technical support. SymphonyAI IT Service Management provides a cloud-based setup with flexible, responsive customer support, which is advantageous for minimal downtime and adaptability.

    Pricing and ROI: BMC Remedy [EOL] involves higher initial setup costs that impact ROI speed. SymphonyAI IT Service Management offers competitive pricing with faster ROI due to lower deployment and maintenance costs, presenting a more economically efficient option over time.

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    Buyer's Guide
    IT Asset Management
    January 2025
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    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    BMC Remedy [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    6.6
    Number of Reviews
    35
    Ranking in other categories
    No ranking in other categories
    SymphonyAI IT Service Manag...
    Average Rating
    7.8
    Reviews Sentiment
    7.0
    Number of Reviews
    5
    Ranking in other categories
    Help Desk Software (22nd), IT Asset Management (15th), IT Service Management (ITSM) (22nd)
     

    Featured Reviews

    Ameet Darole - PeerSpot reviewer
    Offers automation, orchestration, service level management but lacks AI-based rules
    BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
    Read full review
    Abhishek Bhosle - PeerSpot reviewer
    Good ticketing tool but limitations with integration
    We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
    "The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
    "The solution is extremely user-friendly."
    "BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
    "The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
    "It is a stable solution."
    "There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
    "It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
    More BMC Remedy [EOL] pros
    "The most valuable feature is remote access. People are working from home, and we can take remote access through it."
    "The product has the best features for ITSM."
    "SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
    "It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
     

    Cons

    "There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
    "Continuous improvement is recommended."
    "The solution must be flexible."
    "Could be more user friendly for admins to manage."
    "Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
    "The tool's GUI is an area of concern where improvements are required."
    "In BMC Remedy, integration is a problem and even APIs are not available."
    "There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
    More BMC Remedy [EOL] cons
    "SummitAI IT Management Suite's project management and operational management features could be improved."
    "I would like them to add software inventory in the next release. We don't have that right now."
    "Integration was a major limitation with SummitAI."
    "There could be flexibility in terms of customization."
     

    Pricing and Cost Advice

    "I find the pricing to be reasonable."
    "Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
    "It is an expensive tool."
    "The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
    "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
    "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
    "BMC should decrease the pricing further."
    "With the product, you can either go for a yearly or a perpetual licensing model."
    More BMC Remedy [EOL] pricing and cost advice
    "SummitAI IT Management Suite's pricing is a bit expensive."
    "We have a regular license."
    "The product's cost is average."
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    Top Industries

    By visitors reading reviews
    Computer Software Company
    15%
    Financial Services Firm
    11%
    Government
    11%
    Manufacturing Company
    9%
    Manufacturing Company
    15%
    Computer Software Company
    10%
    Financial Services Firm
    9%
    Government
    8%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business13
    Midsize Enterprise6
    Large Enterprise19
    By reviewers
    Company SizeCount
    Small Business1
    Midsize Enterprise6
    Large Enterprise3
     

    Questions from the Community

    What needs improvement with BMC Remedy Asset Management?
    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
    See all answers
    What is your primary use case for BMC Remedy Asset Management?
    BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
    See all answers
    What do you like most about BMC Remedy Asset Management?
    The service management features are beneficial – very good.
    See all answers
    What do you like most about SummitAI IT Management Suite?
    It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    See all answers
    What needs improvement with SummitAI IT Management Suite?
    Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
    See all answers
    What is your primary use case for SummitAI IT Management Suite?
    We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.
    See all answers
     

    Comparisons

    ServiceNow vs BMC Remedy [EOL] Logo
    ServiceNow vs BMC Remedy [EOL]
    Compared 42% of the time
    BMC Helix Discovery vs BMC Remedy [EOL] Logo
    BMC Helix Discovery vs BMC Remedy [EOL]
    Compared 17% of the time
    ManageEngine IT Asset Management vs BMC Remedy [EOL] Logo
    ManageEngine IT Asset Management vs BMC Remedy [EOL]
    Compared 11% of the time
    Snow License Manager vs BMC Remedy [EOL] Logo
    Snow License Manager vs BMC Remedy [EOL]
    Compared 10% of the time
    CA Asset Portfolio Management vs BMC Remedy [EOL] Logo
    CA Asset Portfolio Management vs BMC Remedy [EOL]
    Compared 6% of the time
    More BMC Remedy [EOL] Competitors
    ServiceNow vs SymphonyAI IT Service Management Logo
    ServiceNow vs SymphonyAI IT Service Management
    Compared 50% of the time
    Vision Helpdesk vs SymphonyAI IT Service Management Logo
    Vision Helpdesk vs SymphonyAI IT Service Management
    Compared 14% of the time
    Scalable Software Asset Vision vs SymphonyAI IT Service Management Logo
    Scalable Software Asset Vision vs SymphonyAI IT Service Management
    Compared 9% of the time
    RF Code CenterScape vs SymphonyAI IT Service Management Logo
    RF Code CenterScape vs SymphonyAI IT Service Management
    Compared 6% of the time
    BMC Helix ITSM vs SymphonyAI IT Service Management Logo
    BMC Helix ITSM vs SymphonyAI IT Service Management
    Compared 6% of the time
    More SymphonyAI IT Service Management Competitors
     

    Product Reports

    Buyer's Guide
    BMC Remedy [EOL]
    November 2025
    BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
    Buyer's Guide
    IT Service Management (ITSM)
    October 2025
    SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
     

    Also Known As

    Remedy Asset Management
    Summus IT Management Suite
     

    Overview

    BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

    BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

    What are the key features of BMC Remedy [EOL]?
    • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
    • Intuitive Interface: User-friendly design with customizable options enhances usage.
    • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
    • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
    • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
    What benefits and ROI should users consider in reviews?
    • Operational Efficiency: Enhanced automation reduces manual tasks.
    • Customizability: Adapts to complex environments for specific needs.
    • Scalability: Maintains performance in large, complex settings.
    • Transparency: CMDB integration offers clear visibility into assets.

    BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

    BMC

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    SymphonyAI
     

    Sample Customers

    Scripps Networks
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Buyer's Guide
    IT Asset Management
    January 2025
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