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BMC Remedy vs IBM Tivoli Asset Management for IT comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
IBM Tivoli Asset Management...
Ranking in IT Asset Management
17th
Ranking in License Management
11th
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.3%, down from 7.3% compared to the previous year. The mindshare of IBM Tivoli Asset Management for IT is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
HarshalDeore - PeerSpot reviewer
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It includes features for automation, such as smart reporting capabilities."
"The incident management console is available out of the box."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The service management features are beneficial – very good."
"The solution helps to manage the operational flow in our organization."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in terms of support."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
"The solution is very expensive."
"The tool is very old."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"BMC should decrease the pricing further."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The tool is expensive."
"BMC Remedy is worth its price."
"I find the pricing to be reasonable."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"With the product, you can either go for a yearly or a perpetual licensing model."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Educational Organization
37%
Computer Software Company
10%
Financial Services Firm
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
What needs improvement with IBM Tivoli Asset Management for IT?
The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...
 

Also Known As

Remedy Asset Management
Tivoli Asset Management for IT
 

Overview

 

Sample Customers

Scripps Networks
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: January 2025.
850,900 professionals have used our research since 2012.