We performed a comparison between BMC Remedy and Lansweeper based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The solution offers some very good features."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It's a scalable product."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."
"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."
"We've found the most value right now in the inventory of the equipment."
"Lansweeper is very easy to use, and its technical support is very good."
"The solution provides inventory information that is very important to our company."
"Provides good reports from every asset."
"Could be more user friendly for admins to manage."
"The solution must be flexible."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement in terms of support."
"The UI is quite outdated."
"The support is an area that could improve. The support staff could be more knowledgeable."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"Lacks an end-to-end asset management tool."
"The help desk is not exactly its strong suit."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"The feature to deploy software in endpoints needs to be improved."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while Lansweeper is ranked 9th in IT Asset Management with 7 reviews. BMC Remedy is rated 8.2, while Lansweeper is rated 8.6. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and Qualys VMDR, whereas Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR and Spiceworks. See our BMC Remedy vs. Lansweeper report.
See our list of best IT Asset Management vendors.
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