We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The data models are the most useful aspect of the solution."
"Accuracy and clarity are vastly improved for the service lines."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"Weekly reports to management really make our life simple."
"BMC Helix Discovery is very intuitive."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The product has excellent support for remote and hybrid environments."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The incident management console is available out of the box."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The solution offers some very good features."
"It has a good peer sharing module."
"The monitoring tools could be more stable."
"An area that can be improved is the IoT."
"Management of its own application infrastructure and integrations with other BMC tools."
"A review of end of life data would be nice."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"BMC Helix Discovery needs more customization options."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"There are certain limitations in the mapping feature of the solution."
"Continuous improvement is recommended."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The initial setup of BMC Remedy Asset Management was complex."
"There is room for improvement in terms of support."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 19 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.2. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, VMware Service Manager and Device42. See our BMC Helix Discovery vs. BMC Remedy report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
