BMC Remedy and BMC Helix Discovery compete in the IT service management category. BMC Helix Discovery appears to have the upper hand due to its strong service mapping, integration capabilities, and advanced AI features.
Features: BMC Remedy highlights include comprehensive asset management dashboards, a robust CMDB structure, and peer sharing modules. BMC Helix Discovery is noted for its service mapping, capability to integrate with different IT infrastructures, and predictive analytics through AI and ML.
Room for Improvement: BMC Remedy can improve its user experience by simplifying asset management and enhancing SaaS offerings. BMC Helix Discovery needs better support for cloud platforms and should focus on reducing data duplication.
Ease of Deployment and Customer Service: BMC Remedy offers primarily on-premises deployment with strong support from vendors and BMC channels. BMC Helix Discovery provides flexibility with on-premises, hybrid, and public cloud deployments and offers similar robust technical support, suited for large-scale implementations.
Pricing and ROI: BMC Remedy's pricing is high, potentially deterring smaller enterprises but offers efficiency gains and ROI for complex environments. BMC Helix Discovery, although seen as expensive, provides competitive pricing with significant ROI due to its advanced predictive and integration features.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
In the past four to six years, I cannot recall encountering any bugs.
I would like to see a lower price and better technical support.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
The price is about twelve per license per year, and the support is included.
The price is reasonable.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
It is very stable and scalable, making it a valuable tool for our support team.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
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