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BMC Remedy vs Ivanti Asset Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
License Management (1st)
Ivanti Asset Manager
Ranking in IT Asset Management
18th
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.3%, down from 7.3% compared to the previous year. The mindshare of Ivanti Asset Manager is 0.9%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
reviewer1114818 - PeerSpot reviewer
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The discovery feature of BMC Remedy has been very valuable."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"The incident management console is available out of the box."
"The service management features are beneficial – very good."
"The solution offers some very good features."
"It includes features for automation, such as smart reporting capabilities."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
 

Cons

"The solution is very expensive."
"Continuous improvement is recommended."
"The upgrade process could be better. It would be a good improvement."
"There is room for improvement in terms of support."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"The desktop technicians face some challenges with the solution."
"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
 

Pricing and Cost Advice

"BMC Remedy is worth its price."
"The tool is expensive."
"BMC should decrease the pricing further."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The pricing is on the expensive side."
"It is an expensive tool."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Educational Organization
39%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Leisure / Travel Company
17%
Computer Software Company
15%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
 

Also Known As

Remedy Asset Management
No data available
 

Overview

 

Sample Customers

Scripps Networks
Information Not Available
Find out what your peers are saying about BMC Remedy vs. Ivanti Asset Manager and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.