We performed a comparison between BMC Remedy and Ivanti Asset Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It has some good features for tracking. They also have a cloud and a mobile access feature."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It includes features for automation, such as smart reporting capabilities."
"The solution is extremely user-friendly."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The solution is easy to setup."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Continuous improvement is recommended."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There are issues from a product functionality perspective."
"The synchronization between the ITAM and Neurons should be restored."
BMC Remedy is ranked 5th in IT Asset Management with 21 reviews while Ivanti Asset Manager is ranked 20th in IT Asset Management with 1 review. BMC Remedy is rated 8.0, while Ivanti Asset Manager is rated 3.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Ivanti Asset Manager writes "With the solution's new upgrade, the synchronization between ITAM and Neurons was scrapped". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and BMC Track-It!, whereas Ivanti Asset Manager is most compared with Axonius, Ivanti Neurons for Discovery, Device42 and ServiceNow.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
