We performed a comparison between BMC FootPrints Service Core and Spiceworks based on real PeerSpot user reviews.Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software.
"Technical support is good."
"Spiceworks is generic and free."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It's easy to understand."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Sometimes, it can be difficult to integrate what you need."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
BMC FootPrints Service Core is ranked 26th in Help Desk Software with 1 review while Spiceworks is ranked 15th in Help Desk Software with 5 reviews. BMC FootPrints Service Core is rated 8.0, while Spiceworks is rated 6.2. The top reviewer of BMC FootPrints Service Core writes "A flexible, comprehensive, integrated IT service and asset management platform with good technical support". On the other hand, the top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". BMC FootPrints Service Core is most compared with ServiceNow, BMC Helix ITSM and SCSM, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, JIRA Service Management and SolarWinds NPM.
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