BMC FootPrints Service Core vs Spiceworks comparison

Why PeerSpot?

BMC Helix and Spiceworks are both solutions in the Help Desk Software category. BMC Helix is ranked #30, while Spiceworks is ranked #14 with an average rating of 9.0. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and BMC FootPrints Service Core are both IT service management tools designed to enhance ticket management and infrastructure efficiency. While Spiceworks offers competitive pricing and support options attractive to budget-conscious organizations, BMC FootPrints Service Core provides a comprehensive set of features that appeal to businesses seeking robust capabilities.

Features: Spiceworks is favored for its network monitoring, help desk capabilities, and integrated knowledge base, which are ideal for small to medium enterprises. It offers a simple ticketing system and effective network scanning. BMC FootPrints Service Core stands out with its ITIL compliance, detailed project management tools, and robust automation capabilities, addressing the needs of larger organizations with more intricate requirements.

Room for Improvement: Spiceworks could enhance its inventory accuracy and reporting features, while users note that its user interface could be more intuitive. Integration capabilities with external systems also present an opportunity for improvement. BMC FootPrints Service Core might improve its deployment complexity and provide more straightforward customization options. Additionally, its user interface could benefit from being more streamlined.

Ease of Deployment and Customer Service: Spiceworks is applauded for its easy and rapid deployment, supported by a large, active user community. This setup is advantageous for businesses looking for minimal setup time. BMC FootPrints Service Core, although it involves a more complex installation process, benefits from professional customer service that provides guidance and support during the setup phase.

Pricing and ROI: Spiceworks is notable for being a cost-effective solution, offering significant ROI for smaller businesses with virtually no cost barriers. BMC FootPrints Service Core, despite its higher initial cost, provides extensive ROI through its comprehensive feature set, which is valuable to enterprises prepared to invest in enhanced functionality.

To learn more, read our detailed BMC FootPrints Service Core vs. Spiceworks Report (Updated: November 2026).

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Nadeem K.

Rpa Developer at a consultancy with 11-50 employees

Automation has freed teams from repetitive finance and supply tasks and supports global operations

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This RPA tool is a leader in the market, and I have had a very good experience working with Automation Anywhere."

"The ease of use is one of great assets for Automation Anywhere."

"The solution is very easy to implement."

"We have some bots which are saving a week or month of multiple employees' times."

"Within less time than it used to take, we can automate a complete Apex task."

"The integrations with the OCR engines in Automation Anywhere are quite powerful, and they have helped us in many projects."

"What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has."

"Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds."

More Automation Anywhere pros

"The discovery feature is very flexible."

"We can track issues easier and run reports on issues to see if there are patterns."

"This product solidly handles incident management, problem management, and change management."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"I feel confident in saying that BMC FootPrints Service Core is definitely one of the best products in the market."

"This is certainly a solution that I recommend for big enterprise."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

More BMC FootPrints Service Core pros

"The software is cloud-based, so I do not need to store any data locally."

"It has increased the productivity of our IT department by speeding up service requests and managing and organizing them."

"Spiceworks provides a centralized system through which all IT requests are funnelled, with requests being auto-assigned a ticket number, thus streamlining organization and prioritization of requests."

"It helps us to monitor our network activity real time, and it shows the actual map."

"We have taken this from a central location and expanded our reach over 8 different companies with around 1000 devices all reporting to one location, and I have had no issues and do not foresee any as we continue to expand and install SpiceWorks at our remaining customers."

"It's a pretty good product, I like it, and it's given me some fairly valuable information that I've needed on a couple of occasions that no other product would present to me."

"The solution is very stable. It's reliable and efficient."

"Spiceworks is a great, free product, and any IT department that doesn't have a solid help-desk/knowledge-base solution would be amiss not to implement it."

More Spiceworks pros

Cons

"I would like to see improvement in its scalability."

"Automation Anywhere can improve process mining."

"Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have."

"The regional distribution in Turkey can be improved."

"The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently."

"The Excel command has some limitations that they are working on."

"The customization feature should be made more user-friendly in order to enable the use of external reference components."

"Cloud API vision and OCR engine integration should be more effective."

More Automation Anywhere cons

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The pricing could be a little lower and the product should cover more iTel versions."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The mobile version of this product does not support asset management."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"Sometimes it is difficult to make the application do exactly what you need."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

More BMC FootPrints Service Core cons

"It does, however, require help-desk and minor server/firewall config XP experience to set up."

"The ticketing system could be more robust, more like a service desk."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"The stability is lacking; we have to restart the software about one or two times a week."

"The issue that we had, that caused us to stop using Spiceworks, was that it didn’t seem designed for a help desk of our scale, and we're a company with over 2500 employees."

"I do remember the process for adding an SSL certificate to be a little convoluted."

More Spiceworks cons

Pricing and Cost Advice

"It is reasonable, but it can always be a little bit cheaper."

"The pricing is reasonable and one can achieve ROI faster when compared to other tools."

"Its price is competitive with all other products in the market."

"We are interested in saving manual engineer man-hours. So far, we have saved $100,000."

"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."

"In most of the cases, the product value is very good. If the infrastructure, implementation, and framework are good, then generally, the client can get a good return on investment."

"We were required to purchase licenses and bot runners, which determined the permissible run times for the bots."

"The price is very reasonable."

More Automation Anywhere pricing and cost advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Our costs are well over $250,000."

"The tool is cheap."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Construction Company

20%

Comms Service Provider

12%

Manufacturing Company

Outsourcing Company

Construction Company

14%

Outsourcing Company

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	566

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...

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What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...

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What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...

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Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

IT Service Management (ITSM)

October 2026

Download BMC FootPrints Service Core product report

Buyer's Guide

Spiceworks

October 2026

Download Spiceworks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

FootPrints Service Core

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Spiceworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.

Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.

What are the key features of BMC FootPrints Service Core?

Incident Management: Tracks and resolves service desk tickets efficiently.
Problem Management: Identifies and mitigates underlying issues to prevent recurrence.
Change Management: Helps assess and handle changes seamlessly in the environment.
Customizable Views: Offers tailored dashboards for user-specific information.
Email Automation: Facilitates swift communication and response handling.

What benefits or ROI should users look for in reviews?

Stable Performance: Ensures reliable operation for consistent IT services.
Responsive Support: Provides timely technical assistance to resolve issues.
Administrative Flexibility: Allows versatile control across different workspaces.

In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.

BMC Helix

Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.

Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.

What are the key features of Spiceworks?

Ticketing System: Simplifies incident logging and service requests.
Inventory Management: Tracks IT assets efficiently.
Network Monitoring: Offers reliable network oversight.
Active Directory Integration: Seamless integration for user management.
Community Support: Access to troubleshooting and insights.
Reporting: Facilitates in-depth analysis through reports.

What benefits and ROI should users expect?

Cost-Effectiveness: Lowers expenses for IT management.
Ease of Integration: Fits smoothly into existing systems.
Improved IT Support: Enhances incident response and monitoring.
Global Collaboration: Facilitates network management across locations.
Resource Efficiency: Streamlines operational tasks for IT teams.

In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.

Spiceworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Cast & Crew

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

November 2026

Free Report: BMC FootPrints Service Core vs. Spiceworks

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