BMC FootPrints Service Core vs Spiceworks comparison

BMC Helix and Spiceworks are both solutions in the Help Desk Software category. BMC Helix is ranked #30, while Spiceworks is ranked #14 with an average rating of 9.0. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and BMC FootPrints Service Core are both IT service management tools designed to enhance ticket management and infrastructure efficiency. While Spiceworks offers competitive pricing and support options attractive to budget-conscious organizations, BMC FootPrints Service Core provides a comprehensive set of features that appeal to businesses seeking robust capabilities.

Features: Spiceworks is favored for its network monitoring, help desk capabilities, and integrated knowledge base, which are ideal for small to medium enterprises. It offers a simple ticketing system and effective network scanning. BMC FootPrints Service Core stands out with its ITIL compliance, detailed project management tools, and robust automation capabilities, addressing the needs of larger organizations with more intricate requirements.

Room for Improvement: Spiceworks could enhance its inventory accuracy and reporting features, while users note that its user interface could be more intuitive. Integration capabilities with external systems also present an opportunity for improvement. BMC FootPrints Service Core might improve its deployment complexity and provide more straightforward customization options. Additionally, its user interface could benefit from being more streamlined.

Ease of Deployment and Customer Service: Spiceworks is applauded for its easy and rapid deployment, supported by a large, active user community. This setup is advantageous for businesses looking for minimal setup time. BMC FootPrints Service Core, although it involves a more complex installation process, benefits from professional customer service that provides guidance and support during the setup phase.

Pricing and ROI: Spiceworks is notable for being a cost-effective solution, offering significant ROI for smaller businesses with virtually no cost barriers. BMC FootPrints Service Core, despite its higher initial cost, provides extensive ROI through its comprehensive feature set, which is valuable to enterprises prepared to invest in enhanced functionality.

To learn more, read our detailed BMC FootPrints Service Core vs. Spiceworks Report (Updated: June 2026).

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The IQ Bot is the most valuable feature and a significant market differentiator."

"Our experience with technical support at Automation Anywhere has been great. They have been very helpful, especially during the PoC, processes which are sort of early on in their sales cycle, or when we were just starting with Automation Anywhere a couple of years ago. We got great support for getting it onboarded in-house and getting our team up to speed. So, we have found it to be a great partnership."

"We have automated every finance-based operation, from collections to invoice processing, and it has streamlined many manual processes, eliminating errors and inefficiencies while allowing us to introduce metrics so we can generate operational reports and improve our overall business."

"It's easy to use for business users. Everything is good. It's a nice product."

"The most valuable feature is the power of AI Technologies involved in Automation Anywhere's IQBot - such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning."

"We use IQ Bot for invoice processing. It can be any type of document. It could be a PDF or any sort of document. It will convert those PDFs into CSV files, which is a structured format. It takes it from an unstructured to structured format. That is why we use IQ Bot."

"The most valued feature of Automation Anywhere is its Excel functionality; earlier in my career, I used Process Studio as my RPA tool and there was no flexibility of retrieving single cells, but Automation Anywhere has the flexibility to extract data from Excel."

"We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system."

More Automation Anywhere pros

"Technical support is good."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, ERP, and our facility, using it for work orders and as an extra ticketing system."

"Ability to auto-generate email messages, process email messages, and approvals."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"It is stable and its technical support is good and quick."

More BMC FootPrints Service Core pros

"Spiceworks was the best product per our testing, and was recommended by other IT professionals at the time."

"Considering this is AdWare this is a very good product with all the right tools for a medium sized IT department."

"It helps us to monitor our network activity real time, and it shows the actual map."

"SpiceWorks is an easy to install and maintain inventory and help desk system for SMBs and it's free!"

"Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?"

"Customer Service: Pretty good, but some issues were unresolvable."

"The nice thing about Spiceworks is always it's free."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

More Spiceworks pros

Cons

"The solution is costly and the licensing is very confusing."

"There could be more training provided by Automation Anywhere."

"Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere."

"Because I am using an older version, I am rating the scalability as a seven out of 10. I feel a lack of convenience when I try to scale it."

"The object cloning that exists cannot capture 80 percent of the objects that we need it to capture."

"Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it."

"The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That would make it easier to get a better overview."

"Most clients use systems which use old Java versions, trying to automate on these systems is really difficult since most features/commands are not supported."

More Automation Anywhere cons

"The mobile version of this product does not support asset management."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"Sometimes it is difficult to make the application do exactly what you need."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"There are still a few odd issues in FootPrints 12.x, which are frustrating."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."

"The pricing could be a little lower and the product should cover more iTel versions."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

More BMC FootPrints Service Core cons

"I would like to see more information when drilling down into access permissions, assignments management, or tagging."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows."

"For now this suits our needs, although a Linux version would also be a great improvement."

"The social and collaborative tools, such as integration to LYNC, Yammer, or equivalents."

"I was never able to properly get the product to monitor our Exchange server or SQL server."

"Mac networking needs improving, as everything has to be manually entered in a Mac environment."

"Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used."

"Deployment is easy but getting the full details on every networked component can be a challenge."

More Spiceworks cons

Pricing and Cost Advice

"The cost is at the highest end of the spectrum."

"I think the solution's pricing is reasonable."

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."

"We are interested in saving manual engineer man-hours. So far, we have saved $100,000."

"I feel the cost of licensing is very high for the A2019 version."

"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."

"Whatever investment, licensing, and resource costs together are put in for development and delivery, we are still at an ROI of 250 percent."

More Automation Anywhere pricing and cost advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"The tool is cheap."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

Construction Company

21%

Manufacturing Company

12%

Outsourcing Company

Financial Services Firm

Construction Company

15%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	82
Large Enterprise	535

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...

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What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...

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What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...

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Product Reports

Buyer's Guide

Automation Anywhere

June 2026

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Buyer's Guide

IT Service Management (ITSM)

May 2026

Download BMC FootPrints Service Core product report

Buyer's Guide

Spiceworks

May 2026

Download Spiceworks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

FootPrints Service Core

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Spiceworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.

Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.

What are the key features of BMC FootPrints Service Core?

Incident Management: Tracks and resolves service desk tickets efficiently.
Problem Management: Identifies and mitigates underlying issues to prevent recurrence.
Change Management: Helps assess and handle changes seamlessly in the environment.
Customizable Views: Offers tailored dashboards for user-specific information.
Email Automation: Facilitates swift communication and response handling.

What benefits or ROI should users look for in reviews?

Stable Performance: Ensures reliable operation for consistent IT services.
Responsive Support: Provides timely technical assistance to resolve issues.
Administrative Flexibility: Allows versatile control across different workspaces.

In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.

BMC Helix

Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.

Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.

What are the key features of Spiceworks?

Ticketing System: Simplifies incident logging and service requests.
Inventory Management: Tracks IT assets efficiently.
Network Monitoring: Offers reliable network oversight.
Active Directory Integration: Seamless integration for user management.
Community Support: Access to troubleshooting and insights.
Reporting: Facilitates in-depth analysis through reports.

What benefits and ROI should users expect?

Cost-Effectiveness: Lowers expenses for IT management.
Ease of Integration: Fits smoothly into existing systems.
Improved IT Support: Enhances incident response and monitoring.
Global Collaboration: Facilitates network management across locations.
Resource Efficiency: Streamlines operational tasks for IT teams.

In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.

Spiceworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Cast & Crew

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

June 2026

Free Report: BMC FootPrints Service Core vs. Spiceworks

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