BMC FootPrints Service Core vs Spiceworks comparison

BMC Helix and Spiceworks are both solutions in the Help Desk Software category. BMC Helix is ranked #30, while Spiceworks is ranked #14 with an average rating of 9.0. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and BMC FootPrints Service Core are both IT service management tools designed to enhance ticket management and infrastructure efficiency. While Spiceworks offers competitive pricing and support options attractive to budget-conscious organizations, BMC FootPrints Service Core provides a comprehensive set of features that appeal to businesses seeking robust capabilities.

Features: Spiceworks is favored for its network monitoring, help desk capabilities, and integrated knowledge base, which are ideal for small to medium enterprises. It offers a simple ticketing system and effective network scanning. BMC FootPrints Service Core stands out with its ITIL compliance, detailed project management tools, and robust automation capabilities, addressing the needs of larger organizations with more intricate requirements.

Room for Improvement: Spiceworks could enhance its inventory accuracy and reporting features, while users note that its user interface could be more intuitive. Integration capabilities with external systems also present an opportunity for improvement. BMC FootPrints Service Core might improve its deployment complexity and provide more straightforward customization options. Additionally, its user interface could benefit from being more streamlined.

Ease of Deployment and Customer Service: Spiceworks is applauded for its easy and rapid deployment, supported by a large, active user community. This setup is advantageous for businesses looking for minimal setup time. BMC FootPrints Service Core, although it involves a more complex installation process, benefits from professional customer service that provides guidance and support during the setup phase.

Pricing and ROI: Spiceworks is notable for being a cost-effective solution, offering significant ROI for smaller businesses with virtually no cost barriers. BMC FootPrints Service Core, despite its higher initial cost, provides extensive ROI through its comprehensive feature set, which is valuable to enterprises prepared to invest in enhanced functionality.

To learn more, read our detailed BMC FootPrints Service Core vs. Spiceworks Report (Updated: June 2026).

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is quite strong in the unattended space."

"Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere."

"The scalability is good."

"The solution's most valuable feature is its ease of use."

"With our conversion from v11 to A360, there has been better ease of development of components within the control room for our development teams."

"The support team responds quickly."

"It has helped us to save a lot of FTEs for our solutions that we have provided to our companies."

"Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc."

More Automation Anywhere pros

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"It is stable and its technical support is good and quick."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"We can track issues easier and run reports on issues to see if there are patterns."

"This product solidly handles incident management, problem management, and change management."

"I feel confident in saying that BMC FootPrints Service Core is definitely one of the best products in the market."

"Technical support is good."

"Now all IT related issues, problems, changes and even projects are more controlled using Footprints."

More BMC FootPrints Service Core pros

"It's a pretty good product, I like it, and it's given me some fairly valuable information that I've needed on a couple of occasions that no other product would present to me."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"Well at the end if you are new to the field of IT, and have a small to medium sized company, do not hesitate to give Spiceworks a shot, its real easy (with no steep learning curve as Nagios), with excellent features and support."

"The software is cloud-based, so I do not need to store any data locally."

"The ROI is high as we only divert one small VM server that needs little maintenance and is worry free."

"The solution is easy to use and easy to manage."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"Ticketing works really well."

More Spiceworks pros

Cons

"They need to improve the real-time data and analytics."

"Even though the product is easy to use, there are some challenges when we move across different environments; there's a lot of setup needed."

"Automation Anywhere should add a couple of commands which will help most developers not to always use a script, a good example is in String operations."

"Although Automation Anywhere is a GUI-based platform with drag-and-drop functionality, non-technical business users struggle to implement it due to the complexities of operationalizing automation within a business context."

"We tried Citrix six months ago, but the solution that they gave us did not work in our environment."

"They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features."

"It is very difficult to create and automate timetables because they are modal, and it would be helpful if the bot could assist us with this."

"I would like more cognitive abilities, artificial intelligence, and machine learning."

More Automation Anywhere cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"We need more customizable reporting functionality."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"To improve the product for our usage, the pricing maybe could be a bit lower."

More BMC FootPrints Service Core cons

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used."

"I am unable to provide suggestions for improvement at this moment."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"Deployment is easy but getting the full details on every networked component can be a challenge."

"It would be nice to connect multi Spiceworks servers together to get all of the information across different sites."

"I would not recommend running Spiceworks on a desktop machine for long, I have had to reboot the services more often than I would like."

"The issue that we had, that caused us to stop using Spiceworks, was that it didn’t seem designed for a help desk of our scale, and we're a company with over 2500 employees."

More Spiceworks cons

Pricing and Cost Advice

"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."

"We have a three-year contract with Automation Anywhere."

"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"Licensing for Automation Anywhere (AA) is paid on a yearly basis. Out of all the RPA tools, it has the most value for money, e.g. what you pay is what you get."

"I would rate the cost an eight out of ten, with ten being the highest cost."

"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."

"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."

More Automation Anywhere pricing and cost advice

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

"The product is free! Get it now."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

12%

Construction Company

11%

Outsourcing Company

Construction Company

21%

Manufacturing Company

12%

Outsourcing Company

Comms Service Provider

Construction Company

15%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	159
Midsize Enterprise	81
Large Enterprise	553

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...

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What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...

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What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...

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Product Reports

Buyer's Guide

Automation Anywhere

July 2026

Download Automation Anywhere product report

Buyer's Guide

IT Service Management (ITSM)

June 2026

Download BMC FootPrints Service Core product report

Buyer's Guide

Spiceworks

June 2026

Download Spiceworks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

FootPrints Service Core

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Spiceworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.

Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.

What are the key features of BMC FootPrints Service Core?

Incident Management: Tracks and resolves service desk tickets efficiently.
Problem Management: Identifies and mitigates underlying issues to prevent recurrence.
Change Management: Helps assess and handle changes seamlessly in the environment.
Customizable Views: Offers tailored dashboards for user-specific information.
Email Automation: Facilitates swift communication and response handling.

What benefits or ROI should users look for in reviews?

Stable Performance: Ensures reliable operation for consistent IT services.
Responsive Support: Provides timely technical assistance to resolve issues.
Administrative Flexibility: Allows versatile control across different workspaces.

In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.

BMC Helix

Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.

Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.

What are the key features of Spiceworks?

Ticketing System: Simplifies incident logging and service requests.
Inventory Management: Tracks IT assets efficiently.
Network Monitoring: Offers reliable network oversight.
Active Directory Integration: Seamless integration for user management.
Community Support: Access to troubleshooting and insights.
Reporting: Facilitates in-depth analysis through reports.

What benefits and ROI should users expect?

Cost-Effectiveness: Lowers expenses for IT management.
Ease of Integration: Fits smoothly into existing systems.
Improved IT Support: Enhances incident response and monitoring.
Global Collaboration: Facilitates network management across locations.
Resource Efficiency: Streamlines operational tasks for IT teams.

In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.

Spiceworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Cast & Crew

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

June 2026

Free Report: BMC FootPrints Service Core vs. Spiceworks

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