BMC FootPrints Service Core vs Spiceworks comparison

BMC Helix and Spiceworks are both solutions in the Help Desk Software category. BMC Helix is ranked #30, while Spiceworks is ranked #14 with an average rating of 9.0. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and BMC FootPrints Service Core are both IT service management tools designed to enhance ticket management and infrastructure efficiency. While Spiceworks offers competitive pricing and support options attractive to budget-conscious organizations, BMC FootPrints Service Core provides a comprehensive set of features that appeal to businesses seeking robust capabilities.

Features: Spiceworks is favored for its network monitoring, help desk capabilities, and integrated knowledge base, which are ideal for small to medium enterprises. It offers a simple ticketing system and effective network scanning. BMC FootPrints Service Core stands out with its ITIL compliance, detailed project management tools, and robust automation capabilities, addressing the needs of larger organizations with more intricate requirements.

Room for Improvement: Spiceworks could enhance its inventory accuracy and reporting features, while users note that its user interface could be more intuitive. Integration capabilities with external systems also present an opportunity for improvement. BMC FootPrints Service Core might improve its deployment complexity and provide more straightforward customization options. Additionally, its user interface could benefit from being more streamlined.

Ease of Deployment and Customer Service: Spiceworks is applauded for its easy and rapid deployment, supported by a large, active user community. This setup is advantageous for businesses looking for minimal setup time. BMC FootPrints Service Core, although it involves a more complex installation process, benefits from professional customer service that provides guidance and support during the setup phase.

Pricing and ROI: Spiceworks is notable for being a cost-effective solution, offering significant ROI for smaller businesses with virtually no cost barriers. BMC FootPrints Service Core, despite its higher initial cost, provides extensive ROI through its comprehensive feature set, which is valuable to enterprises prepared to invest in enhanced functionality.

To learn more, read our detailed BMC FootPrints Service Core vs. Spiceworks Report (Updated: June 2026).

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues."

"We were working on a system called AS 400. Automation Anywhere performed well on that old system. It handled complicated processes. I had to review different menus and screens and give resources, storage, and databases. That's complicated."

"Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months."

"Without thinking twice, I would recommend going for Automation Anywhere."

"It's easy to use, and with less experience, anyone with the business knowledge can automate easily."

"We have been able to take resources that have been doing manual work and putting them into more productive work."

"The standout qualities of Automation Anywhere were the ease of automation and that it is an intuitive tool. After a simple walkthrough, a couple of hours or two, you would be able to hit the ground running."

"Business analytics provides real-time data that's something other competing companies lack. It uses statistics and graphs to show the performance of the bots which processes are lagging behind and if you need to give priority to certain tasks."

More Automation Anywhere pros

"We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, ERP, and our facility, using it for work orders and as an extra ticketing system."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"The discovery feature is very flexible."

"This product solidly handles incident management, problem management, and change management."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"Ability to auto-generate email messages, process email messages, and approvals."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"It is stable and its technical support is good and quick."

More BMC FootPrints Service Core pros

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"If you need a help desk, just do it."

"The documentation is also very helpful in figuring out the product."

"If you want an all in one solution for your IT to support your company, Spiceworks has a nice built in integrated system."

"Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?"

"Ticketing works really well."

"We have taken this from a central location and expanded our reach over 8 different companies with around 1000 devices all reporting to one location, and I have had no issues and do not foresee any as we continue to expand and install SpiceWorks at our remaining customers."

"The solution is very stable. It's reliable and efficient."

More Spiceworks pros

Cons

"Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere."

"The enterprise version is expensive for small businesses and individual users, which can pose a challenge."

"The solution should include an analytics dashboard. As the space is maturing, many vendors sell functionalities as separate components so this is not unique to the solution."

"If we are getting input from a CSV file, we have to add one more layer of automation that first saves the data to an Excel file."

"There was a time when I would have rated it at around fifty-fifty percent, but now Automation Anywhere uses AI for customer support."

"I would like to see more bots available right out-of-the-box in the SAP area. For example, if you take the overall OTC in our organization, we have to contact 15 teams. Even if we provide one big bot for the OTC, it won't work. It will not be used by one person. So if there could be more specific bots out-of-the-box, that would be really helpful."

"Most of the time, I find that our internal team finds the solution; the support team isn't able to provide a perfect solution."

"Although, IQ Bot has data being extracted from it. It can improve with more features, like handwritten copies that are readable."

More Automation Anywhere cons

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"There are still a few odd issues in FootPrints 12.x, which are frustrating."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"To improve the product for our usage, the pricing maybe could be a bit lower."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"Sometimes it is difficult to make the application do exactly what you need."

More BMC FootPrints Service Core cons

"I was never able to properly get the product to monitor our Exchange server or SQL server."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging."

"The SNMP sniffer requires a lot of work to get right."

"Most problems are the system bugs and slowness, also because the product has a web interface that makes a lot of problems like refreshing and information loss."

"I would not recommend running Spiceworks on a desktop machine for long, I have had to reboot the services more often than I would like."

"I do remember the process for adding an SSL certificate to be a little convoluted."

"For now this suits our needs, although a Linux version would also be a great improvement."

More Spiceworks cons

Pricing and Cost Advice

"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."

"We save approximately 10,000 hours per year."

"This is a value for the money product."

"The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."

"If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."

"We're paying a monthly subscription fee for the bot and for services. There are no additional costs beyond the standard licensing fee."

"They are already coming out with a community license, which is really good. That's something that I wish to have."

"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."

More Automation Anywhere pricing and cost advice

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Construction Company

12%

Manufacturing Company

11%

Computer Software Company

Construction Company

21%

Manufacturing Company

12%

Outsourcing Company

Comms Service Provider

Construction Company

15%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	83
Large Enterprise	553

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...

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What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...

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What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...

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Zendesk vs BMC FootPrints Service Core

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ManageEngine ServiceDesk Plus vs BMC FootPrints Service Core

Compared 4% of the time

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Compared 7% of the time

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Compared 6% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 5% of the time

Nagios XI vs Spiceworks

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Lansweeper vs Spiceworks

Compared 5% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

IT Service Management (ITSM)

June 2026

Download BMC FootPrints Service Core product report

Buyer's Guide

Spiceworks

June 2026

Download Spiceworks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

FootPrints Service Core

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Spiceworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.

Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.

What are the key features of BMC FootPrints Service Core?

Incident Management: Tracks and resolves service desk tickets efficiently.
Problem Management: Identifies and mitigates underlying issues to prevent recurrence.
Change Management: Helps assess and handle changes seamlessly in the environment.
Customizable Views: Offers tailored dashboards for user-specific information.
Email Automation: Facilitates swift communication and response handling.

What benefits or ROI should users look for in reviews?

Stable Performance: Ensures reliable operation for consistent IT services.
Responsive Support: Provides timely technical assistance to resolve issues.
Administrative Flexibility: Allows versatile control across different workspaces.

In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.

BMC Helix

Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.

Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.

What are the key features of Spiceworks?

Ticketing System: Simplifies incident logging and service requests.
Inventory Management: Tracks IT assets efficiently.
Network Monitoring: Offers reliable network oversight.
Active Directory Integration: Seamless integration for user management.
Community Support: Access to troubleshooting and insights.
Reporting: Facilitates in-depth analysis through reports.

What benefits and ROI should users expect?

Cost-Effectiveness: Lowers expenses for IT management.
Ease of Integration: Fits smoothly into existing systems.
Improved IT Support: Enhances incident response and monitoring.
Global Collaboration: Facilitates network management across locations.
Resource Efficiency: Streamlines operational tasks for IT teams.

In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.

Spiceworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Cast & Crew

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

June 2026

Free Report: BMC FootPrints Service Core vs. Spiceworks

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