BMC FootPrints Service Core vs Spiceworks comparison

Why PeerSpot?

BMC Helix and Spiceworks are both solutions in the Help Desk Software category. BMC Helix is ranked #29, while Spiceworks is ranked #14 with an average rating of 9.0. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and BMC FootPrints Service Core are both IT service management tools designed to enhance ticket management and infrastructure efficiency. While Spiceworks offers competitive pricing and support options attractive to budget-conscious organizations, BMC FootPrints Service Core provides a comprehensive set of features that appeal to businesses seeking robust capabilities.

Features: Spiceworks is favored for its network monitoring, help desk capabilities, and integrated knowledge base, which are ideal for small to medium enterprises. It offers a simple ticketing system and effective network scanning. BMC FootPrints Service Core stands out with its ITIL compliance, detailed project management tools, and robust automation capabilities, addressing the needs of larger organizations with more intricate requirements.

Room for Improvement: Spiceworks could enhance its inventory accuracy and reporting features, while users note that its user interface could be more intuitive. Integration capabilities with external systems also present an opportunity for improvement. BMC FootPrints Service Core might improve its deployment complexity and provide more straightforward customization options. Additionally, its user interface could benefit from being more streamlined.

Ease of Deployment and Customer Service: Spiceworks is applauded for its easy and rapid deployment, supported by a large, active user community. This setup is advantageous for businesses looking for minimal setup time. BMC FootPrints Service Core, although it involves a more complex installation process, benefits from professional customer service that provides guidance and support during the setup phase.

Pricing and ROI: Spiceworks is notable for being a cost-effective solution, offering significant ROI for smaller businesses with virtually no cost barriers. BMC FootPrints Service Core, despite its higher initial cost, provides extensive ROI through its comprehensive feature set, which is valuable to enterprises prepared to invest in enhanced functionality.

To learn more, read our detailed BMC FootPrints Service Core vs. Spiceworks Report (Updated: September 2026).

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part about Automation Anywhere is the easy to use UI. It's very user-friendly. You have everything that you want in front of your eyes. You just have to drag and drop, then build your logic accordingly."

"This RPA solution really stands out because of its functionality, scalability, and stability. It also offers very good technical support, and is always innovating with new features that speak to various operational use cases."

"It automates forms for our customers and our analysts."

"We are using all of the features and all are important and valuable but the automation and flexibility are the things which make the product work as a solution for us."

"Automation Anywhere is very simple to use; the features are very simple, the application is light, and overall I love it."

"This solution allows for the letter generation to take place within seconds, improving the experience for the employees."

"Because of the presence of Automation, it helped my company deal with banks in this field and to know many important processes in banks and private companies."

"RPA is a feature that really helped eliminate errors during the execution of structured business processes."

More Automation Anywhere pros

"It's extremely stable; we've got customers who are mobile telecommunication customers, hospitals, power companies, and an airport, and we can handle the volume with no interruptions where instability would really be unacceptable."

"I feel confident in saying that BMC FootPrints Service Core is definitely one of the best products in the market."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Now all IT related issues, problems, changes and even projects are more controlled using Footprints."

"We can track issues easier and run reports on issues to see if there are patterns."

"This is certainly a solution that I recommend for big enterprise."

"It is stable and its technical support is good and quick."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

More BMC FootPrints Service Core pros

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"SpiceWorks is an easy to install and maintain inventory and help desk system for SMBs and it's free!"

"Spiceworks is generic and free."

"It’s fantastic because its free to use and easy to set-up in house, but it’s quite sluggish on the administrator end, but considering its free you cannot complain."

"Spiceworks managed all tasks of the company on a daily routine, helping track priorities, knowledge base, and manage the incoming tickets from customers and inside projects, giving the employees one place to observe the correct state of the company productivity."

"The most valuable features are the inventory and personalization."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"Spiceworks is very easy to install and configure generally."

More Spiceworks pros

Cons

"As we expand our components of the Automation Anywhere platform that we utilize, we need better connections between them."

"The product falls behind in working with webhooks."

"The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it."

"We have found that the passwords are not very stable in terms of their accuracy. We could only get 70 percent accuracy in these cases. Our clients require more accurate results. We are working toward this."

"The AI is very important, and they are starting to use AI. They could continue to develop it out."

"Applications like Microsoft Power Automate do have zero-code systems. I've not done much research on Automtin Anywhere in comparison. However, if Automation Anywhere could also have something of that sort, that would be a game changer."

"The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'"

"Automation Anywhere has some limitation with its integrations. You can build your logic with MetaBots and .NET components, e.g., if something is not gathered by Automation Anywhere or built into functionality, you can write a MetaBot. A MetaBot is like an external component. You can write it through C# or .NET code, and make a DLL, and import it. This is not open to all data types or EXE functionalities which can be written through C#. You have to define your variable types, matching them with Automation Anywhere existing variable types. Because of the knowledge required, I cannot let another person, who doesn't know Automation Anywhere, build my external DLL code."

More Automation Anywhere cons

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"There are still a few odd issues in FootPrints 12.x, which are frustrating."

"The pricing could be a little lower and the product should cover more iTel versions."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

More BMC FootPrints Service Core cons

"I think troubleshooting errors became the most frustrating part since it is free; you can’t complain."

"The main issue we had with the Spiceworks was always performance related."

"The area I have always struggled with is the network scanning and asset management parts of the program."

"Most problems are the system bugs and slowness, also because the product has a web interface that makes a lot of problems like refreshing and information loss."

"The ticketing system could be more robust, more like a service desk."

"I do remember the process for adding an SSL certificate to be a little convoluted."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"I am a bit emotionally triggered and pissed off because of it because it's wasting my time and it's not what I want."

More Spiceworks cons

Pricing and Cost Advice

"They are already coming out with a community license, which is really good. That's something that I wish to have."

"The Automation Anywhere license is affordable and not complex."

"The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed."

"I am using that Automation Anywhere Master Certification for version 11. Recently, this has been updated in Automation Anywhere University. Until this month, it's free to use. There are no charges. That's why I would like to complete it this month."

"It is reasonable, but it can always be a little bit cheaper."

"I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform."

"In the Indian market, I feel that for mid-size companies, such as ourselves, that having multiple bots costs a lot. If Automation Anywhere wants to expand in the Indian market, they will need to look at their pricing."

"Automation Anywhere is expensive, making it suitable only for enterprise organizations."

More Automation Anywhere pricing and cost advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

"The tool is cheap."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

10%

Construction Company

20%

Manufacturing Company

11%

Comms Service Provider

10%

Outsourcing Company

Construction Company

14%

Computer Software Company

Outsourcing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...

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What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...

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What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

IT Service Management (ITSM)

August 2026

Download BMC FootPrints Service Core product report

Buyer's Guide

Spiceworks

August 2026

Download Spiceworks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

FootPrints Service Core

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Spiceworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.

Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.

What are the key features of BMC FootPrints Service Core?

Incident Management: Tracks and resolves service desk tickets efficiently.
Problem Management: Identifies and mitigates underlying issues to prevent recurrence.
Change Management: Helps assess and handle changes seamlessly in the environment.
Customizable Views: Offers tailored dashboards for user-specific information.
Email Automation: Facilitates swift communication and response handling.

What benefits or ROI should users look for in reviews?

Stable Performance: Ensures reliable operation for consistent IT services.
Responsive Support: Provides timely technical assistance to resolve issues.
Administrative Flexibility: Allows versatile control across different workspaces.

In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.

BMC Helix

Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.

Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.

What are the key features of Spiceworks?

Ticketing System: Simplifies incident logging and service requests.
Inventory Management: Tracks IT assets efficiently.
Network Monitoring: Offers reliable network oversight.
Active Directory Integration: Seamless integration for user management.
Community Support: Access to troubleshooting and insights.
Reporting: Facilitates in-depth analysis through reports.

What benefits and ROI should users expect?

Cost-Effectiveness: Lowers expenses for IT management.
Ease of Integration: Fits smoothly into existing systems.
Improved IT Support: Enhances incident response and monitoring.
Global Collaboration: Facilitates network management across locations.
Resource Efficiency: Streamlines operational tasks for IT teams.

In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.

Spiceworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Cast & Crew

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

BMC FootPrints Service Core vs. Spiceworks

September 2026

Free Report: BMC FootPrints Service Core vs. Spiceworks

Find out what your peers are saying about BMC FootPrints Service Core vs. Spiceworks and other solutions. Updated: September 2026.

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