BMC FootPrints Service Core vs Spiceworks comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC FootPrints Service Core and Spiceworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: November 2022).
655,774 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Technical support is good."

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"Spiceworks is generic and free.""If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""It's easy to understand.""Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

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Cons
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

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"Since Spiceworks is a free tool, it's not very scriptable or customizable.""I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance.""One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me.""Sometimes, it can be difficult to integrate what you need.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

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Pricing and Cost Advice
Information Not Available
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
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    Questions from the Community
    Top Answer:It is stable and its technical support is good and quick.
    Top Answer:It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this… more »
    Top Answer:Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any… more »
    Top Answer:One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels… more »
    Top Answer:If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently… more »
    Ranking
    26th
    out of 58 in Help Desk Software
    Views
    896
    Comparisons
    574
    Reviews
    1
    Average Words per Review
    329
    Rating
    8.0
    15th
    out of 58 in Help Desk Software
    Views
    4,360
    Comparisons
    2,676
    Reviews
    5
    Average Words per Review
    584
    Rating
    6.2
    Comparisons
    Also Known As
    FootPrints Service Core
    Learn More
    Overview
    FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Offer
    Learn more about BMC FootPrints Service Core
    Learn more about Spiceworks
    Sample Customers
    Cast & Crew
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Logistics Company14%
    Government14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Government15%
    Healthcare Company9%
    Insurance Company5%
    REVIEWERS
    Manufacturing Company17%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider14%
    Government9%
    Educational Organization7%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise10%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise10%
    Large Enterprise70%
    REVIEWERS
    Small Business50%
    Midsize Enterprise30%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise16%
    Large Enterprise52%
    Buyer's Guide
    Help Desk Software
    November 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: November 2022.
    655,774 professionals have used our research since 2012.

    BMC FootPrints Service Core is ranked 26th in Help Desk Software with 1 review while Spiceworks is ranked 15th in Help Desk Software with 5 reviews. BMC FootPrints Service Core is rated 8.0, while Spiceworks is rated 6.2. The top reviewer of BMC FootPrints Service Core writes "A flexible, comprehensive, integrated IT service and asset management platform with good technical support". On the other hand, the top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". BMC FootPrints Service Core is most compared with ServiceNow, BMC Helix ITSM and SCSM, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, JIRA Service Management and SolarWinds NPM.

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