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Alibaba Cloud vs Amazon AWS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alibaba Cloud
Ranking in Infrastructure as a Service Clouds (IaaS)
11th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Amazon AWS
Ranking in Infrastructure as a Service Clouds (IaaS)
2nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
258
Ranking in other categories
PaaS Clouds (2nd)
 

Mindshare comparison

As of May 2026, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 5.4%, down from 12.7% compared to the previous year. The mindshare of Amazon AWS is 16.2%, up from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS) Mindshare Distribution
ProductMindshare (%)
Amazon AWS16.2%
Alibaba Cloud5.4%
Other78.4%
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Alibaba Cloud has evolved a lot in all specially in AI space, but still needs to improve the support offered to users.
The part where the product lacks is not because of the services it offers. The support offered by the tool is ridiculous. Whenever you raise the support ticket, someone from China comes over the phone. When I used to raise a ticket for support, some person from China came along with another English-speaking person to whom I had to explain my issues, after which the English-speaking individual used to translate it into Mandarin for the person from China. The Chinese person used to explain something in Mandarin to the English-speaking person, and it used to keep happening continuously, making it a hectic support service from Alibaba Cloud. The support was time-consuming, and it was also frustrating. As a technical person, if you are someone who is expecting something to be done as soon as possible and the support services offered to you turn out to be time-consuming and frustrating, then it won't be a great experience for the users.
Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Managed cloud services have helped accelerate experiments with flexible configuration options
Sometimes the costs associated with spinning up a service, especially managed services, have implications. For example, if I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources. Sometimes, I have to go hunting for what resources Amazon AWS might have provisioned and how it is costing behind the scenes. It can be complex depending on your level of expertise. It is not as easy to get started, especially when it comes to secure practices. Amazon AWS is more hands-on than other platforms.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Feature-wise, it provides many features, and ECS, VM, SP, bucket object storage, and databases are the most valuable."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"We use the solution to run VMs."
"The product's initial setup phase was easy for me since I had a background in cloud products."
"It is a scalable product. So, scaling up or scaling down is possible."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"It is easy to set up."
"When comparing solutions such as GCP, which is the same as Alibaba Cloud, and others such as Amazon AWS and Azure, Alibaba Cloud is the preferred solution in China."
"One of the most valuable features is that Amazon AWS has a lot of data centers and regions where we can position our virtual machines for leverage."
"Lambda is very powerful and it is also typically used as a mobile backend."
"Very good automation and very stable."
"The tool is a hosting platform that we can leverage to open servers. We can use it to build databases. We use cost management and high-performance capabilities of the tool."
"The ease of use is the solution's most valuable aspect for us at this point."
"I like AWS for its scalability, reliability, and availability, and it's much more mature and user-friendly compared to some other cloud providers. The learning curve and time for deployment are also shorter."
"Provisioning and resource administration include billing dashboards, which are very extensive."
"We can spin up the server anytime and have root access to it."
 

Cons

"The user experience must be improved."
"Alibaba Cloud needs to increase availability in Thailand."
"Alibaba Cloud's initial setup is somewhat complex."
"The solution should have more integration."
"I would not recommend the solution to others."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand, Google Cloud is more convenient for new users."
"If you want more accuracy, stability, and 24/7 customer support, primarily relying on the SDKs and APIs, you should think twice."
"IAM must be made simple and straightforward. It is a little bit complicated compared to GCP."
"Some extensions are better than others."
"AWS should provide even more support and engagement to accelerate the adoption of new services and features."
"The product would be better if it was more secure."
"IaaS is sometimes way too complicated to complete one task."
"Recently, new dashboards have been launched. This new UI is an improvement that they have made."
"Setup is somewhat complex."
"We don't know whether to increase server capacity or alert notifications. We don't know which hard disc to purchase or what the next recommended CPU is."
 

Pricing and Cost Advice

"The cost of Alibaba Cloud is lower than that of AWS, but I feel that its price is on the higher end of the spectrum. Alibaba Cloud charges its users a price in dollars"
"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
"I don't know the exact cost. It is cheaper than AWS."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten."
"Alibaba Cloud is cheaper."
"The product is not that expensive."
"Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing."
"The cost is better than similar solutions."
"AWS is scalable depending on your needs so pricing is dependant on what you use."
"AWS is cost-effective because it saves time. Faster deployments and testing make it very valuable."
"It's an expensive product."
"It is not the cheapest one, but there is a good ratio between the quality of service and the pricing. Its price is good for me."
"We pay for Amazon AWS annually."
"The solution is on a pay-as-use pricing model. The price of the solution could always be better but it is priced competitively."
"We pay a monthly licensing fee. It's below $100 a month."
"When I first started using the solution I used a free trial, and then we upgraded to a pay-as-you-go subscription. We have an allocated budget of $50."
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Use our free recommendation engine to learn which Infrastructure as a Service Clouds (IaaS) solutions are best for your needs.
893,311 professionals have used our research since 2012.
 

Comparison Review

it_user8586 - PeerSpot reviewer
Engineer at a tech consulting company with 51-200 employees
Aug 14, 2013
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
9%
Comms Service Provider
9%
Computer Software Company
8%
Financial Services Firm
14%
Manufacturing Company
9%
Comms Service Provider
6%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business132
Midsize Enterprise48
Large Enterprise117
 

Questions from the Community

What is your experience regarding pricing and costs for Alibaba Cloud?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten.
What needs improvement with Alibaba Cloud?
Alibaba Cloud needs to improve emails. Its pricing can also be lower. Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand,...
What is your primary use case for Alibaba Cloud?
I was using Alibaba Cloud for the deployment of one of the products that my previous company was developing for a client in the KSA, where I had utilized servers, storage accounts, email services, ...
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How is SAP Cloud Platform different than Amazon AWS?
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Also Known As

No data available
Amazon Web Services, AWS
 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
Find out what your peers are saying about Alibaba Cloud vs. Amazon AWS and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.