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Alibaba Cloud vs Amazon AWS comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alibaba Cloud
Ranking in Infrastructure as a Service Clouds (IaaS)
10th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Amazon AWS
Ranking in Infrastructure as a Service Clouds (IaaS)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
260
Ranking in other categories
PaaS Clouds (2nd)
 

Mindshare comparison

As of September 2026, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 5.2%, down from 11.9% compared to the previous year. The mindshare of Amazon AWS is 13.3%, down from 16.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS) Mindshare Distribution
ProductMindshare (%)
Amazon AWS13.3%
Alibaba Cloud5.2%
Other81.5%
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Min HtetOo - PeerSpot reviewer
Chief Marketing Officer at Soft Intelligence
The solution is useful for application development, but the user interface and user experience must be improved
The product must be made easier to use. The design is a bit tricky. When we log in to the Alibaba Cloud Marketplace and browse products, they look very small. The user experience must be improved. Alibaba Cloud must increase its partner network and brand awareness in our country. It will give our customers more opportunities to scale and save in the long run.
Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Managed cloud services have helped accelerate experiments with flexible configuration options
Sometimes the costs associated with spinning up a service, especially managed services, have implications. For example, if I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources. Sometimes, I have to go hunting for what resources Amazon AWS might have provisioned and how it is costing behind the scenes. It can be complex depending on your level of expertise. It is not as easy to get started, especially when it comes to secure practices. Amazon AWS is more hands-on than other platforms.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Otherwise, the cost of Alibaba Cloud is reasonable, and service-wise, it's also good because it has many available services worth trying."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"ECS is the most valuable feature of the solution."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"The most valuable feature of Alibaba Cloud is the communication it allows between two servers."
"The installation is easy."
"We use the product for storage and as a VPN."
"We use the solution to run VMs."
"It is very easy to set up, it is also easy to use, and it has a lot of services and integrations so we have been able to integrate whatever we need until now."
"It has many choices of computer options, storage options, and even database options."
"There is no downtime. The solution is reliable."
"Macie is great; it is a service that makes recommendations on a data layer for cybersecurity, and its elasticity is good, and I haven't come across any problems with it."
"I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
"The initial setup is not difficult and it did not take us more than one day."
"The cost of Amazon AWS is similar to Azure and has the same value, and it is a user friendly solution."
"The tool's most valuable features are AWS Security Hub and AWS GuardDuty."
 

Cons

"Customer support has a lot of room for improvement. There's just general documentation, general customer support, and general maturity of the processes are all lacking when compared to Amazon or Google."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"I wouldn't recommend Alibaba. I think other companies should just use Azure instead, as it's a much simpler solution."
"Alibaba Cloud's initial setup is somewhat complex."
"Alibaba Cloud needs to increase availability in Thailand."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"Technical support could be improved, they could be better."
"The pricing could be more competitive."
"An easier way to determine estimated costs quickly would be helpful."
"It just needs to be improved from the security perspective."
"Amazon support could be better."
"On the console, they used to have some shortcuts making this solution easier to work with, but now we have been dealing with so many problems on the console, and some of the options are not very useful in my perspective, so they should bring back those options that make things easier to run some of the services."
"At times we find ourselves a little trapped, with the lack of customization, for what we need."
"Recently we had a long conversation about functionality that is missing in Alexa — in Mexico, specifically. Alexa for Business is a service and platform that Americans can use to make a call to an Amazon Echo device or a telephone via the app. But in Mexico, we are not allowed to use that technology. This is a significant disadvantage of AWS for those living in Mexico."
 

Pricing and Cost Advice

"Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing."
"The solution's pricing is the same as AWS'."
"The cost is better than similar solutions."
"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
"The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more."
"We cut our costs significantly by migrating our infrastructure to the cloud. Alibaba Cloud employs a pay-as-you-go model, so that minimizes many costs for us."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten."
"The product is not that expensive."
"The solution is expensive, and I rate it an eight out of ten."
"The pricing may vary and is often influenced by marketing strategies."
"We need to pay for everything. If someone is a personal user, they get one year free. But if you are using this as a professional or enterprise solution, then your company has to pay. The license pricing is comparable to that of competitors'."
"In comparison to Google Cloud Platform and Microsoft Azure, the database offered by Amazon AWS is relatively expensive. However, the database also offers rich features."
"The solution is expensive compared to other providers because you need many of the services and it can add up fast."
"The pricing is fair."
"The solution's pricing depends on your traffic since they charge you based on the traffic, not the servers. The price can go into many, many thousands depending on the traffic."
"The pricing of Amazon AWS is high compared to any other cloud provider."
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Comparison Review

it_user8586 - PeerSpot reviewer
Engineer at a tech consulting company with 51-200 employees
Aug 14, 2013
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Comms Service Provider
11%
Financial Services Firm
8%
Computer Software Company
8%
Financial Services Firm
12%
Outsourcing Company
10%
Construction Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business131
Midsize Enterprise48
Large Enterprise120
 

Questions from the Community

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Also Known As

No data available
Amazon Web Services, AWS
 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
Find out what your peers are saying about Alibaba Cloud vs. Amazon AWS and other solutions. Updated: September 2026.
912,801 professionals have used our research since 2012.