Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
Jul 19, 2023
Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations.
Associate Technical Manager at a computer software company with 11-50 employees
Nov 14, 2022
A big area for improvement in Alibaba Cloud is its support.
Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly.
Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.
Associate Technical Manager at a computer software company with 11-50 employees
Nov 22, 2020
From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us.
They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks.
We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them.
Planning Officer at Special Communications Organization SCO
Mar 22, 2023
Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.
