Alibaba Cloud pros and cons

It is easy to set up.

What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area.

Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes.

We use the solution to run VMs.

The installation is easy.

The most valuable feature of Alibaba Cloud is the communication it allows between two servers.

It's easy to use, cheaper than other solutions, and more secure.

It is not robust.

A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.

Alibaba Cloud's initial setup is somewhat complex.

Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.

The solution should have more integration.

The solution name is not favorable in some markets and could cause us some problems gaining customers.

The flexibility of the solution could be improved.