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Pros & Cons summary

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Prominent pros & cons

PROS

Alibaba Cloud offers reasonable and inexpensive hosting costs, making it an attractive choice compared to other cloud options, especially in Asia.
It provides a variety of features, including ECS, VM, SP, bucket object storage, and databases, which are considered valuable.
Alibaba Cloud is praised for its scalability, allowing for easy scaling up or down, and setup of mirror sites and backup servers for data redundancy and high availability.
The initial setup is easy, particularly for those with a background in cloud products, and support is responsive, with quick responses to tickets.
It is utilized for running VMs, storage, VPN, and AI features for data analysis, offering good security and cost-effectiveness.

CONS

From a performance standpoint, Huawei and Azure outperform Alibaba Cloud.
There are significant challenges in obtaining accurate pricing information, especially for RDS databases and MongoDB.
Alibaba Cloud's SDKs and APIs require more development to support various services robustly.
Customer support is often inefficient and hard to reach.
Connection issues and latency concerns lead to slowness in operations.
 

Alibaba Cloud Pros review quotes

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Nov 11, 2025
The product's initial setup phase was easy for me since I had a background in cloud products.
Min HtetOo - PeerSpot reviewer
Chief Marketing Officer at Soft Intelligence
Feb 7, 2024
ECS is the most valuable feature of the solution.
Soo Yee Ngoi - PeerSpot reviewer
Senior Software Developer at HaloCheck Sdn Bhd
Jun 27, 2024
Alibaba Cloud has lower costs and good support.
Learn what your peers think about Alibaba Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
892,943 professionals have used our research since 2012.
Erwin Del Rosario - PeerSpot reviewer
Full Stack Software Engineer at Collabera Philippines
Jun 28, 2023
It is a scalable product. So, scaling up or scaling down is possible.
Aderonke  Adeyegbe - PeerSpot reviewer
CEO at Comercio Limited
Jan 20, 2023
It is easy to set up.
Vishal Bayskar - PeerSpot reviewer
Associate Technical Manager at a computer software company with 11-50 employees
Nov 14, 2022
What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area.
Gilang Evandyano - PeerSpot reviewer
Data Engineer at Astra Welab Digital Arta
Jul 12, 2024
We use the solution's AI features for data analysis.
Pirinyawat T. - PeerSpot reviewer
Solutions Architect at Mega Cloud Technology
Dec 28, 2023
I rate Alibaba Cloud's scalability an eight out of ten.
Sajith Morais - PeerSpot reviewer
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
Jul 19, 2023
Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability.
Daanial Farrukh - PeerSpot reviewer
Solution Architect at Special Communications Organization SCO
Mar 22, 2023
We use the solution to run VMs.
 

Alibaba Cloud Cons review quotes

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Nov 11, 2025
The support offered by the tool is ridiculous.
Min HtetOo - PeerSpot reviewer
Chief Marketing Officer at Soft Intelligence
Feb 7, 2024
The user experience must be improved.
Soo Yee Ngoi - PeerSpot reviewer
Senior Software Developer at HaloCheck Sdn Bhd
Jun 27, 2024
The solution’s user interface could be improved.
Learn what your peers think about Alibaba Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
892,943 professionals have used our research since 2012.
Erwin Del Rosario - PeerSpot reviewer
Full Stack Software Engineer at Collabera Philippines
Jun 28, 2023
I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them.
Aderonke  Adeyegbe - PeerSpot reviewer
CEO at Comercio Limited
Jan 20, 2023
It is not robust.
Vishal Bayskar - PeerSpot reviewer
Associate Technical Manager at a computer software company with 11-50 employees
Nov 14, 2022
A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.
Gilang Evandyano - PeerSpot reviewer
Data Engineer at Astra Welab Digital Arta
Jul 12, 2024
Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand, Google Cloud is more convenient for new users.
Pirinyawat T. - PeerSpot reviewer
Solutions Architect at Mega Cloud Technology
Dec 28, 2023
Alibaba Cloud needs to increase availability in Thailand.
Sajith Morais - PeerSpot reviewer
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
Jul 19, 2023
Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations.
Daanial Farrukh - PeerSpot reviewer
Solution Architect at Special Communications Organization SCO
Mar 22, 2023
Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.