Workspace ONE UEM Reviews

Name: Workspace ONE UEM
Brand: Omnissa
Rating: 4.1 (101 reviews)

4.1 out of 5

101 reviews
84% willing to recommend

3,023 followers

What is Workspace ONE UEM?

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

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Workspace ONE UEM is the #2 ranked solution in top Enterprise Mobility Management (EMM) solutions, #2 ranked solution in top Unified Endpoint Management (UEM) solutions, #5 ranked solution in top Remote Access solutions, #7 ranked solution in top Virtual Desktop Infrastructure (VDI) solutions, and #9 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give Workspace ONE UEM an average rating of 8.2 out of 10. Workspace ONE UEM is most commonly compared to Microsoft Intune: Workspace ONE UEM vs Microsoft Intune. Workspace ONE UEM is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 854,618 peers since 2012

Featured Workspace ONE UEM reviews

Emthias Abdul Salam

Technical Manager at Emirates Business Machines (EBM)

The single sign-on feature, which integrates with the Identity Manager is one of the most vital features. The VMware Workspace ONE Tunnel is another crucial aspect of the solution. Authentication processes become seamless with the single sign-on feature of VMware Workspace ONE. Whether the application resides within the premises or outside, the users don't need to reenter the credentials, VMware Workspace ONE auto authenticates using scripts. The solution can also integrate the app catalog with the Intelligent Hub, which acts as the agent. Applications catalogs and similar aspects can be accessed through one single interface, whether it's from an Android, iOS, or Windows device. It's a very user-friendly tool in terms of accessibility.

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Ajit Pratap Kundan

PreSales Lead- Government & Defense at Accops Systems Pvt Ltd

There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance, including the separation of duties of the users. In my company, we are not able to create a policy for the separation of duties of the users, so it is an area where improvement is required. The official authentication and fingerprint authentication should be part of VMware Identity Manager, and I feel these areas are currently missing. The scalability of the product needs to improve. The product should be tightly integrated with the third-party products because it's not like a customer is going to purchase all the VMware products, as they might have different solutions for different purposes.

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Pankaj Das

Head Infrastructure,Network and Services at North East small finance bank

The product has provided my company with full control over the devices, so it has helped streamline device management across our organization. VMware Workspace ONE has improved our remote workforce, especially in terms of efficiency and visibility, while providing better control to users. The most important feature of the product in enforcing our company's security policies is getting correct access to the network. The IAM feature of the product is the most critical component that is useful for our organization. The product's single sign-on capability is an advantage not only in terms of security but also in terms of how it is made work easy in our company. Some of the internal people in our company take care of the maintenance part of the product. I recommend the product to those who plan to use it. I would describe the product to be very capable and adaptable when it comes to the integration capabilities it offers, considering our company's existing infrastructure. Based on the use of the solution in our company's IT operations and the satisfaction level of its end users, the tool has helped my organization to increase efficiency and productivity. I rate the overall tool a ten out of ten.

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Workspace ONE UEM mindshare

Product category:

As of June 2025, the mindshare of Workspace ONE UEM in the Unified Endpoint Management (UEM) category stands at 14.9%, down from 17.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

PeerResearch reports based on Workspace ONE UEM reviews

Type	Title	Date
Category	Unified Endpoint Management (UEM)	Jun 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 5, 2025	Download
Comparison	Workspace ONE UEM vs Microsoft Intune	Jun 5, 2025	Download
Comparison	Workspace ONE UEM vs ManageEngine Endpoint Central	Jun 5, 2025	Download
Comparison	Workspace ONE UEM vs BigFix	Jun 5, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	34.4%	94%	270 interviews Add to research
Microsoft Entra ID	4.3	N/A	95%	234 interviews Add to research

Valuable Features

Workspace ONE UEM excels with shared device mode for simplified check in/out, extensive integration and automation options via REST APIs, secure email management, and containerized app management. It supports BYOD while ensuring enterprise data security. Features include remote wipe, location tracking, and centralized app deployment. Users appreciate the straightforward interface, multi-platform support, and policy-driven device control, offering high stability, scalability, and seamless integrations across various systems.

"The Workspace ONE UEM interface is very easy to understand; there are not many doubts regarding configuration and providing use cases, so it's good."
"The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively."
"The solution includes support for remote work. It also features identity management. This setup supports our users remotely by providing default monitoring and tunneling into our environment, eliminating the need for additional VPN software to access backend applications and staff resources."

Room for Improvement

Workspace ONE UEM faces challenges in cloud integration and inventory management. Some users encounter difficulties with Chromebooks and Active Directory integration, while others find the management interface and pricing cumbersome. Improvements are needed in security, reporting, and multi-OS compatibility. Integration with third-party platforms and performance in virtual environments could be enhanced. Users also seek simpler setup processes, expanded device support, and better training and support responsiveness. Enhanced customization and scalability would benefit its adoption.

"Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now."
"VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness."
"I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources."

ROI

Several users find it too early to measure ROI from Workspace ONE UEM due to recent rollouts. Some aim for improved mobile security, others report decreased costs after initial investments. Many mention ROI through operational efficiency and significant cost reductions in subsequent years. A few point out an increased cost with no ROI yet observed. Savings stem from streamlined administrative tasks, enhanced usability, and improved compliance, leading to visible returns for several organizations.

Pricing

Workspace ONE UEM pricing varies significantly based on several factors such as the size of the organization, the specific requirements, and the licensing model chosen. Licensing is typically annual, with options for multi-year contracts that may offer better rates. While the platform is more expensive than competitors like MobileIron or MaaS360, larger organizations often secure discounts. The cost can be high due to additional fees for servers, support, and premium features, making it less attractive for smaller companies.

"We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.I would rate the pricing a four out of ten, making it affordable."
"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."
"It's a highly affordable solution"

Popular Use Cases

Organizations primarily use Workspace ONE UEM to manage mobile, BYOD, and corporately owned devices. It facilitates device control, security enhancement, data centralization, and application management across various platforms, including Android, iOS, Windows, and macOS. Workspace ONE UEM is employed for device tracking, email management, and identity access, enabling secure distribution of corporate applications and content. It supports both cloud-based and on-premise deployments, addressing diverse needs such as mobility, security, and virtualization.

Service and Support

Customer service and support for Workspace ONE UEM show varied feedback. With an Enterprise Service agreement, feedback is moderate, but without it, feedback is less favorable. Many users find technical support helpful and knowledgeable, yet some experience delays and inconsistent information. Premium support leads to quicker resolutions. Language barriers and escalation delays are common issues. Users appreciate responsive agents and extensive forums, but they value improvements in speed and consistency of service.

Deployment

Some find Workspace ONE UEM's initial setup straightforward, especially in cloud environments, while others experience complexity, particularly with on-premise deployments. Setup duration varies due to user numbers and infrastructure. Documentation and consultant aid often ease the setup process. Despite technical challenges like policy configuration and integration, many rate it relatively easy, contingent on prerequisites and user familiarity. Proper planning significantly influences the deployment timeline and overall experience.

Scalability

Workspace ONE UEM is known for its robust scalability, effectively accommodating a broad range of business sizes. It can manage large-scale deployments with ease. However, challenges can arise with on-premises setups requiring specific infrastructure considerations. The platform shines in cloud environments, allowing seamless scaling. Varied enterprise environments encourage configurations based on specific needs. The tool supports scalability from a few to thousands of users, providing flexibility and efficiency, with users often rating it highly for scalability.

Stability

Workspace ONE UEM exhibits high stability but faces occasional downtime and bugs, especially with the on-premises version. Some users experienced initial configuration challenges, while others praised the cloud variant's reliability. Updates and patches sometimes lag, impacting usage. Despite these fluctuations, it's generally stable, scoring eight to ten out of ten in stability by most users, with occasional quirks with specific features noted. Users encountered some issues but appreciate its overall responsiveness.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Workspace ONE UEM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

Manufacturing Company

Government

University

Healthcare Company

Retailer

Educational Organization

Insurance Company

Energy/Utilities Company

Real Estate/Law Firm

Comms Service Provider

Construction Company

Media Company

Hospitality Company

Non Profit

Wholesaler/Distributor

Recreational Facilities/Services Company

Transportation Company

Outsourcing Company

Legal Firm

Logistics Company

Performing Arts

Pharma/Biotech Company

Consumer Goods Company

Aerospace/Defense Firm

Compare Workspace ONE UEM with alternative products

Learn more about Workspace ONE UEM

VMware Workspace ONE is available:

As a cloud service
On-premises
Hybrid

VMware Workspace ONE Key Features

Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).
Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.
Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.
Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.
Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.
Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.
Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

Workspace ONE Access
Workspace ONE UEM
VMware Workspace ONE® Intelligence
VMware Unified Access Gateway
Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Workspace ONE UEM was previously known as VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air.

Workspace ONE UEM customers

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation