Workspace ONE UEM Reviews

We use the product to manage the device.

The platform makes the mobile device management process straightforward to handle.

The product’s most valuable feature is the instant synchronization. It swiftly synchronizes changes made on mobile devices.

They could provide DLP integration for applications and specific user account security. Additionally, they should enable data copy-paste restrictions for professional accounts.

We have been using VMware Workspace ONE for nine years.

I rate the platform’s stability a nine out of ten. I have encountered a few downtime issues.

The platform has good scalability. We have installed it on nine endpoints in our organization.

The technical support team takes a longer time to respond to queries.

Neutral

The initial setup is easy. I follow the user guide for installation steps. It takes a month to complete. It is not very complicated to maintain.

I implement the product myself.

Compared to Intune, Workspace ONE provides a faster synchronization feature.

The product’s feature that significantly improved employee productivity is the seamless access to documents from anywhere.

The platform’s unified endpoint management capability significantly aids in simplifying IT operations. It enables centralized management of application updates. Moreover, the security features, especially the Data Loss Prevention (DLP) functionality, have significantly impacted our data protection strategy.

We have integrated the application with Office 365 for compliance purposes. It helps us manage conditional access to the services. It has improved the security status.

I recommend VMware Workspace ONE to others and rate it an eight out of ten.

I'm using the solution to manage all cabinets in our company. It's essential for our business. 

We chose this solution as it's more in line with the business solution security of devices in our company. We moved devices to this solution to experiment with it to see if it's the best possible solution in terms of security. So far, it's been good. 

It's a more secure solution to manage all tablets or mobile devices. It helps us stay organized and integrates well with mobile devices and tablets. 

It's stable and reliable.

The solution can scale.

We'd like the customization to be better.

It would be ideal if the interface was better to make it easier to manage all devices. 

We'd always like more features and functionality in the future as the solution continues to progress. 

I've used the solution for one year. 

The solution was stable. There were no bugs or glitches and it didn't crash or freeze. We find it to be reliable. 

We started by managing 200 tablets. We'll be expanding usage in the coming months. We'll likely reach a maximum of 400 tablets.

We have 150 people on the solution currently.

I get support from a third party, not directly from the product. The support I get is in my country, in Egypt, and that's better as it's local. 

I used Microsoft Intune previously, and it was difficult for me. I switched as this solution was simpler. 

The initial setup was not complicated. There may be a bit of difficulty in connecting all the components together. However, I have a year of experience, so, for me, it wasn't hard. It gets easier with time. Likely in five more years, it will be even simpler to deploy. I had some additional documentation as well that helped. 

The deployment itself took about one month. That is a typical timeframe.

Our strategy was to mainly manage all tablets and mobile devices from a single platform. Our main strategy was to connect all devices and be able to track them in case they were stolen or they were losing data. With this solution, we are able to set up and manage everything centrally.

We handled the initial setup in-house. There was no outside assistance.

We have a three-year contract that we pay on a yearly basis. The pricing is on the website. For big users, it's around $500.

We looked at a variety of different products, including some from Microsoft.

I'm a customer and reseller.

I'd rate the solution seven out of ten.

We use the product to manage virtual machines and services within a company's infrastructure. Over time, the focus has shifted towards incorporating additional features like container services.

The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.

The product's stability for certain instances needs improvement.

I've been using VMware Workspace ONE under guidance for about two years.

Workspace ONE's stability is eight out of ten. While it's considered stable in general, there are situations where it feels somewhat risky, especially when pushing the limits of its capabilities. In these instances, there may be concerns about stability, particularly when the environment runs slower.

The number of users fluctuates depending on the project's stability and requirements.

The deployment duration of Workspace ONE can vary depending on several factors. For example, converting and testing could take some time if an organization has a VMware environment with approximately ten Linux servers. However, leveraging Azure offerings may streamline certain aspects of the deployment process, such as copying virtual machines directly into the Azure environment. Additionally, organizations working with government or ministry clients, who often utilize specialized environments, may require additional time for meticulous preparation and replicating the environment.

While the platform offers comprehensive solutions, it can be expensive, especially if you only need it for occasional testing and deployment.

We prioritize integrating new applications and platforms into Workspace ONE and replicating the client environment, facilitating our development process. We typically develop, test, and then restore environments, which covers most of our cases.

We have clients with proprietary systems, and it's more convenient for us to upload their virtual machines to Azure. Instead of installing everything, I prefer copying their virtual machines from on-premises VMware environments. However, when updating these virtual machines on Azure, I have to install agents and other components each time. I would like to have a mobile solution in the cloud to streamline this process.

As someone who works in a development environment without stringent production requirements, someone other than me might be the target user for Workspace ONE. Before deciding, assessing whether the features and capabilities align with the individual or organization's requirements is important.

I rate it an eight out of ten.

VMware Workspace ONE is an MDM solution that we use to manage mobile devices, laptops, IoT devices, and iPads.

The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity.

The solution's pre-stage enrollment could be improved. I would like to see more geofencing in the solution so that we can precisely track and keep a record of the devices in case of theft.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution. Sometimes, we have to wait for the latest updates. You don't have to wait in the case of Apple devices because Apple releases changes in their update, and based on that, the leading solutions also make the changes in the beta version.

VMware Workspace ONE is a scalable solution, and we can add multiple devices to it.

Currently, 1,500 users are managing the devices in our company. It's not extensively used because we are partners who sell these solutions to our customers.

We have heard from our customers that their experience with the solution's technical support was pretty good. Also, we have our in-house support center, where we take customer calls and resolve their issues periodically.

The solution's initial setup is not complex. Anyone with a little basic knowledge can do the configuration.

We implemented the solution through an in-house team.

The deployment process is pretty simple. You should have the devices, back-end connections, ports, and Identity Manager. The devices should be in one single portal managed by Apple Business Manager. You can do the enrollment. If the Apple Business Manager is unavailable, you can do the user-initiated enrollment, which can be done by the user's end.

In some cases, a customer may feel the solution is expensive.

VMware Workspace ONE is deployed on the cloud, but the on-premises version is also available based on the customer's industry requirements. Users who want to manage their devices should look at the solution based on their future prospects, not the current scenario.

Overall, I rate VMware Workspace ONE an eight out of ten.

Due to limited access, we have limited access control.We are using VMware Workspace ONE mainly for access control. Actually, as per our requirements, the product provider offers us conditional access. I think no other product provides this type of criteria. That's why we are using it.

Customer support needs improvement. Many times, when we encounter an issue, it takes a lot of time for the support team to connect with us and resolve the issue. Sometimes, it may take more than one week to resolve any issue. 

I have been working with this solution for four years. 

It is a stable solution. I would rate the stability a ten out of ten. 

It is a scalable solution. There are around 700 end-users in our company. 

There is room for improvement in customer service and support. 

Neutral

The initial setup is neither very easy nor difficult. I would say it's normal.

Our internal team deployed the solution. Moreover, no maintenance is required for the solution.

It is neither too expensive nor too cheap. The pricing can be improved. Actually, most of the features are included, but some of them are payable. There are add-ons that require additional payment.

So, most of them are add-ons that we need to pay extra for. I think that was one issue with the product.

I would definitely recommend using the solution.  It is superior compared to others.  Overall, I would rate the solution a ten out of ten. 

I'm a reseller and help our customers implement the solution. We're using version 20.

Most of our customers deploy the solution on a public cloud. It's the VMware shared cloud. Most of our customers are small enterprises because most of the businesses in Hong Kong are small. Our customers usually have 20 to 100 devices.

There are two distributors in Hong Kong. We buy from the distributor, resell the solution, and we help other IT or telecom companies to implement the solution for their customers because they don't have professionals to do it.

Our customers request this solution because they like the repetition.

The solution is too complicated. A lot of end customers don't know how to start when they go into the console. They request our service to help them implement the MDM policy.

The distributor and VMware's people can't tell me what's the differentiation or the spec, because MDM products are very similar these days. Some of that might be because the vendor thinks it's good but it's not what the customer wants. That's why it's very difficult.

I have used this solution for about three years.

I would rate the stability as eight out of ten.

I would rate the scalability as eight out of ten.

I would rate technical support as six out of ten.

Usually, we solve most of the problems that our customers have. If they have a problem and need us to raise a ticket to VMware, then usually it's a very serious problem, and it takes time to find the right person to solve it.

Last time, it took three to four weeks for technical support to find the right person to solve the problem.

I'm also working with SOTI and Samsung Knox.

If it's the government center, we usually recommend that they use SOTI. If it's a commercial center, what we recommend depends on their budget. Depending on the budget and the type of device that the customer uses, we would recommend either Samsung Knox or Workspace ONE.

Most of our customers deploy the solution on the cloud, not on-premises. The most complicated part of the installation is installing the server.

Implementation can take six weeks to two months.

First, we get the requirement from the customers. They tell us what they want on the mobile and the features or result that they want. Then, we input and create the policy for them. After that, we test the result on the device. If it's okay, then we do the training after implementing the policy.

For deployment, usually one project manager and two engineers are needed.

If you lower the price too much, then the reseller and distributor don't earn money and they won't promote your product because software is a service.

The solution is about $45 per device for a 12 month subscription. The price is standard across the world. 

For the enrollment service, if the project is too big and there are too many devices, sometimes a customer will outsource the enrollment service or the professional service.

I am also working with SOTI and Samsung Knox.

I would rate this solution as seven out of ten.

My advice is to find a company that knows MDM. For example, the team in my company mainly specializes in MDM, which is why we can help customers. Not many companies in Hong Kong can help customers to implement.

The primary use case was to containerize data and allow us to deploy applications securely. That was the use case that was predicated on and funded as a security initiative.

We had no MDM in place before, and we had one after the fact. When we had a departing employee, we were able to close off their access immediately.

Basically, the data containerization and the ability to publish and consistently push apps is the most valuable aspect of the product.

It has good stability.

The product can scale. 

There was nothing that the product couldn't do except force upgrades of iOS on iPhones.

The management interface needs to be better.

We'd like more useful support.

The scripting language is all very unique to the product as opposed to using any kind of industry-standard methods. That might be frustrating for some teams. 

The initial setup can be complex.

I've worked with the solution for three years. 

The solution seems to be stable. 

This product scales well. 

At the high water mark, we had 3,200 users. We're down to about 2,100 now.

We do not have plans to expand the solution for a few reasons. Number one is cost. Number two is the management interface is poor. Number three is the absence of support from the vendor. Number four would be how hard it is to support Gene Pool. Finding people with expertise with the product are few and far between.

Support is absolutely horrible. 

If I was not escalating through the account team that I've got, I would have practically no support on it whatsoever. In terms of quality, it's an absolute one out of ten.

Negative

Initially, the setup itself is quite complex. We had bought what VMware called a starter kit, which came with some professional services to get us up and running with the product. I'd rate it a four out of five in terms of ease of deployment as we did have those professional services to help us.

Unfortunately, the implementation, I would have to call a fail. We had several existing devices, and installing the product properly involved wiping the phone and installing and then restoring the user's information. And we had a very large resistance to that approach from our client community. We ended up installing more of a BYOD model, which limited the value of the platform to our organization.

We had the help of VMware professional services. 

While they were helpful, we were not prepared for the amount of change it would be inflicting on our user base, and as a result, it was not as successful as we would've liked.

The ROI was predicated on a more secure environment. That was achieved.

It's a subscription from VMware. We have a hybrid setup with a physical gateway on site, however, beyond that, it's subscription-based.

We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model.

I was not here when the initial purchase was made, so I don't have that comparative analysis from three years ago. It does not strike me as particularly expensive, however, given that Intune is now included with my E3 subscription, it's on the expensive side now.

Typically, the solution comes as part of a package deal. 

We are end-users. 

I'd warn future users not to underestimate the impact on an existing environment.

I'd rate the solution three out of ten. It's hard to use in the absence of support. It does what it needs to do. However, I don't like it.

VMware Workspace ONE can be deployed in the cloud and on-premise.

The main use case for VMware Workspace ONE is for customers who are looking for a single tool for all their device management needs and have had limitations with respect to Mac specifically and virtual reality devices with other solutions such as Intune. They can move to VMware Workspace ONE, where they can have all kinds of support.

The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel.

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

I have been using VMware Workspace ONE for approximately eight years.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good.

The support of VMware Workspace ONE is good. When we opened a ticket we had a quick response.

The deployment of VMware Workspace ONE is easy. The time it takes for the deployment depends on the environment totally. If it is only a small environment, with no integration, with the cloud instance, and no set of a separate instance or sub-component is required, it can be set up in approximately a week.

In the use case scenarios, for example, where there is an on-premise instance where there are unified access gateway components required, then it takes a little longer because the firewall ports and setting up the infrastructure will take some time.

The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses.

I suggest to others if they have multiple device platforms, especially in Apple and the VR device area. VMware Workspace ONE is the best tool where they can receive not only the VR and Mac support but in order to manage the Microsoft Windows devices as well, they will have good functionality. 

I rate VMware Workspace ONE an eight out of ten.