SendGrid Reviews

Name: SendGrid
Brand: Twilio
Rating: 4.3 (12 reviews)

4.3 out of 5

12 reviews
100% willing to recommend

What is SendGrid?

SendGrid is a versatile email delivery platform for sending transactional and marketing emails, with APIs for connecting with existing email marketing software. It is used by Fintechs, e-commerce stores, and event management platforms for sending high volumes of emails while following compliance requirements.

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SendGrid is the #2 ranked solution in top Cloud Email solutions. PeerSpot users give SendGrid an average rating of 8.6 out of 10. SendGrid is most commonly compared to Amazon WorkMail: SendGrid vs Amazon WorkMail. SendGrid is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 12% of all views.

Helped 867,370 peers since 2012

Featured SendGrid reviews

Rastu Singh

Technical Consultant - Email Deliverability at Adobe

There are lots of things that are quite good with SendGrid as compared to other platforms. For example, it is very easy to set up, and it is very clean and simple to use. The email integration is fairly easy, and I can say it is reliable. It also allows you to implement services from other platforms as well. So you can have multiple things in a single place. We're using the API. They provide certain add-ons, like Azure add-ons. You can connect with Azure as well. They have decent support in terms of any issues. They have a nice dashboard as well. It gives almost all information in a single place, and it is scalable.

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John Abelardo Manangan II

Senior Web Developer at a retailer with 1-10 employees

The contact limit alerts need to be improved. The way that I see the limits and the way they implement the limit alerts in the current month will be billed on the next month and it's just not really accurate if you check on the alerts. The data field of contacts can use improvement, they are just straight labels and values. It would be better if you have the option to add an object that can be added to the custom field of contact. It will be better to display something on the email templates, and then the conditioning or logic in the automation.

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Dipak Raghuwansi

Director Of Engineering at MakeStories

SendGrid has room for improvement in the UI/UX or dashboard usability for users. It still needs to improve in advanced features. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement. The scaling-up process for SendGrid needs to be self-serve, so this is an additional feature I want to see in the next version of the tool. I also want to see more advanced features, such as conditional flows in SendGrid, on the user account directly. I'd give the tool a rating of eight out of ten because of its ease of deployment and stability. I'm a SendGrid customer.

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SendGrid mindshare

As of September 2025, the mindshare of SendGrid in the Cloud Email category stands at 17.9%, up from 16.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Email Market Share Distribution
Product	Market Share (%)
SendGrid	17.9%
MailChimp	14.2%
ZeptoMail	10.7%
Other	57.2%

Cloud Email

PeerResearch reports based on SendGrid reviews

Type	Title	Date
Category	Cloud Email	Sep 15, 2025	Download
Product	Reviews, tips, and advice from real users	Sep 15, 2025	Download
Comparison	SendGrid vs MailChimp	Sep 15, 2025	Download
Comparison	SendGrid vs Amazon WorkMail	Sep 15, 2025	Download
Comparison	SendGrid vs Fortinet FortiMail Cloud	Sep 15, 2025	Download

Title	Rating	Mindshare	Recommending
Amazon WorkMail	4.2	6.4%	85%	13 interviews Add to research
Fortinet FortiMail Cloud	4.0	2.8%	88%	24 interviews Add to research

Valuable Features

"It is a stable and scalable solution."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"It is easy to set up."

Room for Improvement

"They should make the solution more user-friendly."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users.Another area for improvement in the tool is its conditional logic facilities.The response time of SendGrid technical support needs improvement."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."

Pricing

"The solution is relatively inexpensive."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The basic plan starts at €90 per month."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SendGrid Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	9
Large Enterprise	3

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	28
Midsize Enterprise	16
Large Enterprise	34

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

12%

Government

11%

University

Computer Software Company

Financial Services Firm

Performing Arts

Comms Service Provider

Construction Company

Healthcare Company

Insurance Company

Legal Firm

Non Profit

Real Estate/Law Firm

Educational Organization

Retailer

Transportation Company

Hospitality Company

Aerospace/Defense Firm

Marketing Services Firm

Outsourcing Company

Pharma/Biotech Company

Energy/Utilities Company

Logistics Company

Compare SendGrid with alternative products

Learn more about SendGrid

The platform offers easy integration and automation, a stable and scalable solution, flexible API, and a high deliverability rate. SendGrid has helped organizations automate communication with clients for commercial campaigns, marketing activities, and transactional tasks, and is the preferred way to communicate with clients for guaranteed delivery.

SendGrid customers

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Cloud Email

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SendGrid Reviews Summary
Author info	Rating	Review Summary
Technical Consultant - Email Deliverability at Adobe	4.5	I use SendGrid for sending bulk emails through their APIs, which integrate easily with other platforms. It's reliable and easy to set up, though reporting needs improvement as it requires manual data analysis. The platform has decent support and scalability.
Senior Web Developer at a retailer with 1-10 employees	3.5	I initially used SendGrid for email sending and custom applications, transitioning from Klaviyo for cost reasons. The platform integrates easily with WordPress, offering valuable automation features, though contact limit alerts and data fields need improvement.
Director Of Engineering at MakeStories	4.0	I use SendGrid for marketing and transactional emails, appreciating its easy API documentation and deliverability rate. However, improvements are needed in UI/UX, advanced features, conditional logic, and technical support. Despite these, its deployment and stability earn it an eight out of ten.
Vice President of Operations at BL.INK	5.0	No summary available
Senior Product Manager at Momento	4.5	No summary available
Senior Full Stack Developer at Ayraxs Technologies LLP	4.5	I use SendGrid primarily for embedding and forwarding emails in various projects, including e-commerce. It's easy and quick to configure compared to competitors like Mailchimp. Although I once faced unhelpful support, overall, my experience has been positive.
Chief Technology Officer at a transportation company with 11-50 employees	3.5	No summary available
Product Owner at SecLogic Limited	4.0	We use SendGrid to send client emails and create templates for various use cases, avoiding backend coding. The solution's best feature is its single endpoint for different components. Improvements needed include user-friendly design, categorization, and visibility for shared templates.

SendGrid Reviews

What is SendGrid?

Featured SendGrid reviews

SendGrid mindshare

PeerResearch reports based on SendGrid reviews

Valuable Features

Room for Improvement

Pricing

Review data by company size

Top industries

Compare SendGrid with alternative products

Learn more about SendGrid

SendGrid customers

Related questions

Product Categories

Popular Comparisons