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Fortinet FortiMail Cloud vs SendGrid comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiMail Cloud
Ranking in Cloud Email
4th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
24
Ranking in other categories
Secure Email Gateway (SEG) (8th)
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Cloud Email category, the mindshare of Fortinet FortiMail Cloud is 3.6%, up from 3.1% compared to the previous year. The mindshare of SendGrid is 8.1%, down from 20.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.1%
Fortinet FortiMail Cloud3.6%
Other88.3%
Cloud Email
 

Featured Reviews

HR
Senior Network Security Engineer at Vibs
Provides solid functionality and allows room for enhancing content management and support services
They can improve their CDR content profile and some anti-spam features. They don't have any direct script to run to add personalization, and we have to do it manually one by one. There are many tasks which we have to complete individually. We can't import files into the Fortinet FortiMail Cloud sensors. That's a drawback, as they need to provide a feature to import files. We can make the format, but we cannot import the file into Fortinet FortiMail Cloud. Additionally, in Fortinet FortiMail Cloud, not in FortiSandbox, they need to improve the block and allow list functionality to block URLs and allow specific types of URLs or regex.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The return on investment for us was achieved since we did not have similar incidents again in our environment."
"Fortinet's support is really good."
"The encryption features are most valuable to us."
"Content disarming and analysis are essential features in our email security setup"
"I am impressed with the tool's ability to setup rules and destinations. It also helps to monitor suspicious items."
"This solution is easy to install."
"The implementation was very professional. There are a lot of features I can get through Fortinet and FortiMail, such as security. FortiGuard is the most reliable and professional mitigation center to handle incidents and risk that I have to face."
"If there is a problem somewhere Fortinet can act on it immediately. That is very important."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"Overall, my experience with SendGrid is quite good; I have used it in a couple of my projects and everything is smooth, from integration to sending emails; the only aspect I have mentioned several times during this interaction is the pricing."
"Overall, it provides a good return on investment through reliability, time savings, and improved communication."
"The best features SendGrid offers is the template customization, which really helps in creating templates according to client demand and their UI/UX experience."
"SendGrid is a very good, reliable system for handling multiple or high-volume emails."
"It is a stable and scalable solution."
"It does everything we need. It's got templating. It's got email validation. It's great."
"Since switching to SendGrid, I have seen that time is saved, and the trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business."
 

Cons

"This ease of use and user-friendliness is something we believe could be improved in FortiMail."
"The product could be improved by extending reporting tools and adding options for notification."
"Fortimail Cloud should include more advanced AI features that can analyze every traffic type."
"FortiMail needs to develop further, particularly in integrating AI features, to keep up with rapidly advancing technology."
"They could look at strengthening anti-spam with the newly observed domains."
"I would like to see more advanced sandbox features, where you can actually download to a machine where you can test."
"The downside of this solution is that it is difficult to implement policies on FortiMail."
"There are no specific new features I would suggest at this moment."
"The reporting part needs improvement."
"I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it."
"So, don't think that you could do anything with SendGrid on email matters."
"SendGrid is already nice, but it could be improved by providing the company ID when sending the email."
"The documentation is not fine, so I believe the documentation needs to be improved."
"SendGrid is a great solution. I don't have any areas of improvement."
"Pricing can be improved for SendGrid, as this is the only area I have seen that needs enhancement."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
 

Pricing and Cost Advice

"The price of this solution could be more competitive."
"The licensing is for three years. In the beginning, we did not pay monthly, it was paid once for three years."
"The product's price is reasonable."
"It's on a subscribed basis."
"I see how manageable and flexible the licenses are."
"It should cost around $60,000. We bought it as a bundle, so everything comes together in the license. That is standard."
"A license for our company using FortiMail and FortiCare (filtering and support) was $4000."
"I rate the price of Fortinet FortiMail Cloud a five on a one to ten scale, where one is the low price, and ten is the high price. It is an averagely priced product."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"The solution is relatively inexpensive."
"The basic plan starts at €90 per month."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
University
8%
Construction Company
7%
Computer Software Company
7%
Construction Company
11%
Manufacturing Company
11%
Government
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise8
Large Enterprise2
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiMail Cloud?
The price of Fortinet FortiMail Cloud in Egypt is very competitive against other products, including the setup cost and licensing of this solution.
What needs improvement with Fortinet FortiMail Cloud?
The improvement in Fortinet FortiMail Cloud can be made regarding the classification process itself because it has some false positives.
What is your primary use case for Fortinet FortiMail Cloud?
I have experience working with Fortinet FortiMail Cloud as a mail gateway, not a firewall, and we have been using it for about three or four years. I have worked with Fortinet FortiMail Cloud for t...
What is your experience regarding pricing and costs for SendGrid?
My advice is not to buy SendGrid; instead, use alternatives.
What needs improvement with SendGrid?
They should take care of their customers more carefully.
What is your primary use case for SendGrid?
I use the solution to send transactional and promotional emails.
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
ScoutMob
Find out what your peers are saying about Fortinet FortiMail Cloud vs. SendGrid and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.