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Fortinet FortiMail Cloud vs SendGrid comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiMail Cloud
Ranking in Cloud Email
4th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
24
Ranking in other categories
Secure Email Gateway (SEG) (8th)
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Cloud Email category, the mindshare of Fortinet FortiMail Cloud is 3.7%, up from 3.3% compared to the previous year. The mindshare of SendGrid is 8.8%, down from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.8%
Fortinet FortiMail Cloud3.7%
Other87.5%
Cloud Email
 

Featured Reviews

HR
Senior Network Security Engineer at Vibs
Provides solid functionality and allows room for enhancing content management and support services
They can improve their CDR content profile and some anti-spam features. They don't have any direct script to run to add personalization, and we have to do it manually one by one. There are many tasks which we have to complete individually. We can't import files into the Fortinet FortiMail Cloud sensors. That's a drawback, as they need to provide a feature to import files. We can make the format, but we cannot import the file into Fortinet FortiMail Cloud. Additionally, in Fortinet FortiMail Cloud, not in FortiSandbox, they need to improve the block and allow list functionality to block URLs and allow specific types of URLs or regex.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the low price and its ability to integrate with other Fortinet products."
"The implementation was very professional. There are a lot of features I can get through Fortinet and FortiMail, such as security. FortiGuard is the most reliable and professional mitigation center to handle incidents and risk that I have to face."
"This solution is stable; this is a cloud-based solution with a data center, so if site one goes down then site two will continue, and it is always available."
"Cost-wise, it's a bit expensive, but it's totally worth it."
"This is a solid email monitoring and security system that learns and maintains a two-way dialog with email system administrators."
"I am impressed with the tool's ability to setup rules and destinations. It also helps to monitor suspicious items."
"I love FortiMail."
"Overall, it is a comprehensive and reliable solution."
"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."
"It is a stable and scalable solution."
"I use SendGrid for sending marketing emails and confirmation emails from our web pages."
"It is easy to set up."
"With SendGrid, we have found a perfect solution to that scenario, and we don't have to involve infrastructure team anymore."
"The API configuration is much cleaner in SendGrid."
"Overall, my experience with SendGrid is quite good; I have used it in a couple of my projects and everything is smooth, from integration to sending emails; the only aspect I have mentioned several times during this interaction is the pricing."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
 

Cons

"Fortinet FortiMail Cloud doesn't have AI features, making it an outdated tool for me."
"They could look at strengthening anti-spam with the newly observed domains."
"This ease of use and user-friendliness is something we believe could be improved in FortiMail."
"The customer service and technical support from Fortinet could improve. While they rate between seven and eight, reaching support can sometimes be challenging and time-consuming."
"I've not been able to use more than two domains in the back end. I like to view logs for the different domains. If I add any other domain I'm not able to get a proper cPanel for that domain. I am talking about the login factors. I'm not able to see logs for different domains in a different Window. Basically, it's an issue in the login process."
"Fortinet policies add an extra load to the endpoint."
"There are no specific new features I would suggest at this moment."
"The setup of the rules can be improved. I think it should be simplified and would be the best improvement in the system."
"They should make the solution more user-friendly."
"Pricing can be improved for SendGrid, as this is the only area I have seen that needs enhancement."
"The reporting part needs improvement."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"Customer Service: 4/5. Technical Support: 3/5."
"SendGrid has documentation that is not up to date, and their support team is the worst."
"If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
 

Pricing and Cost Advice

"It's on a subscribed basis."
"The product's price is reasonable."
"I rate the price of Fortinet FortiMail Cloud a five on a one to ten scale, where one is the low price, and ten is the high price. It is an averagely priced product."
"It should cost around $60,000. We bought it as a bundle, so everything comes together in the license. That is standard."
"The licensing is for three years. In the beginning, we did not pay monthly, it was paid once for three years."
"I see how manageable and flexible the licenses are."
"A license for our company using FortiMail and FortiCare (filtering and support) was $4000."
"When we're talking about pricing, other products have about the same price. That is normal."
"The basic plan starts at €90 per month."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"The solution is relatively inexpensive."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
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Top Industries

By visitors reading reviews
Comms Service Provider
9%
Construction Company
7%
University
7%
Manufacturing Company
7%
Manufacturing Company
17%
Outsourcing Company
13%
Construction Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise8
Large Enterprise2
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiMail Cloud?
The price of Fortinet FortiMail Cloud in Egypt is very competitive against other products, including the setup cost and licensing of this solution.
What needs improvement with Fortinet FortiMail Cloud?
The improvement in Fortinet FortiMail Cloud can be made regarding the classification process itself because it has some false positives.
What is your primary use case for Fortinet FortiMail Cloud?
I have experience working with Fortinet FortiMail Cloud as a mail gateway, not a firewall, and we have been using it for about three or four years. I have worked with Fortinet FortiMail Cloud for t...
What needs improvement with SendGrid?
I think there is room for improvement in customer service, up-to-date documentation, and better training.
What is your primary use case for SendGrid?
I use SendGrid for sending marketing emails and confirmation emails from our web pages.
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
ScoutMob
Find out what your peers are saying about Fortinet FortiMail Cloud vs. SendGrid and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.