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MailChimp vs SendGrid comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MailChimp
Ranking in Cloud Email
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Cloud Email category, the mindshare of MailChimp is 7.7%, down from 15.0% compared to the previous year. The mindshare of SendGrid is 8.8%, down from 20.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.8%
MailChimp7.7%
Other83.5%
Cloud Email
 

Featured Reviews

Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.
Niranjan Sharma - PeerSpot reviewer
Software Developer at a healthcare company with 11-50 employees
Saves server load by sending bulk email notifications efficiently
The best feature SendGrid offers is the ability to send multiple emails at the same time. The ability to send multiple emails at the same time helps my workflow and organization because I do not have to run a loop every time. Once I set all the emails in a comma separator, I can send them to multiple users without creating too much load on my server. SendGrid has positively impacted my organization by solving the notification problem. By using SendGrid, I can easily send notifications to users, and it is simple to use in my Node.js project. SendGrid has helped with notifications because when I send an email, the user knows who is sending it and they can revert back to our CRM team. That is positive for our business and organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If it's for a small business sending out a monthly newsletter, it's a great solution."
"MailChimp has allowed us to easily integrate it with our CRM which has reduced the amount of effort needed to setup up and track any marketing newsletter."
"MailChimp almost doubled our email marketing delivery and open rates."
"For those starting out, this free version gives you a very professional look."
"The ease of use and price point enables us to scale our email initiatives efficiently as we grow."
"MailChimp has many capabilities."
"Seeing the click rates, i.e., what people are clicking on to gauge what the subscribers to our emails are interested in is the most valuable feature."
"I can have a really good looking newsletter with minimum effort."
"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"It is easy to set up."
"They enable us to automate all the communication with our clients around commercial campaigns, marketing activities, and also during transactional tasks, basically, any transaction that happens on the account."
"SendGrid provides the best analytics a competent postmaster needs."
"Since switching to SendGrid, I have seen that time is saved, and the trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business."
"SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services."
"In my experience, the best features SendGrid offers include the dashboard, which is very nice to review if emails were delivered or if something was wrong."
 

Cons

"Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user."
"It needs more formatting flexibility, such as the ability to wrap text around photos."
"It gives me errors every time I try to send a newsletter to more than 400 people at a time."
"The solution could be easier to use."
"Its admin interface, particularly for setting up a new campaign, is not the most intuitive."
"Automation workflows have limited trigger options."
"A standalone system for private servers would be ideal."
"Pretty much everything, and the RSS campaign is the only reason we stick with MailChimp."
"I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it."
"They are backlogged on feature requests, which is a bit of a shame really."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"SendGrid can be improved by making it more versatile and facilitating easier connections with third parties."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"The documentation is not fine, so I believe the documentation needs to be improved."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
"The biggest problem that we have faced is with the authentication during login."
 

Pricing and Cost Advice

"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"The solution is relatively inexpensive."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The basic plan starts at €90 per month."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
8%
Construction Company
7%
Computer Software Company
7%
Construction Company
9%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SendGrid?
The pricing experience was reasonable at the beginning, but it increased as my email volume grew.
What needs improvement with SendGrid?
I think SendGrid is great already as it is. If they keep developing it, that would be beneficial. If I were a power user, then I would probably have some ideas, but it is perfect for my use case. S...
What is your primary use case for SendGrid?
Our main use case is integrating SendGrid with Sentinel, and we use the .NET API. For SendGrid with the .NET API, any use case can work. We can accomplish anything, but for example, contact forms w...
 

Comparisons

 

Overview

 

Sample Customers

The Atlantic, WNYC, Sierra Nevada, New York Times
ScoutMob
Find out what your peers are saying about MailChimp vs. SendGrid and other solutions. Updated: April 2026.
886,349 professionals have used our research since 2012.