We performed a comparison between MailChimp and SendGrid based on real PeerSpot user reviews.
Find out in this report how the two Cloud Email solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows for dragging and dropping, which is much faster than writing HTML and CSS."
"MailChimp's most important functionality is its automation feature."
"Running email campaigns is easy and straightforward."
"I use Mailchimp for digital marketing purposes, such as creating and managing email campaigns, collecting data, and integrating with WordPress websites."
"The email scheduling has been quite useful."
"MailChimp has many capabilities."
"It is easy to set up."
"The most valuable feature is the conditions in automation."
"The solution scales well."
"It is a stable and scalable solution."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
"They have pretty good support in terms of any issues."
"A standalone system for private servers would be ideal."
"The solution could be easier to use."
"I don't have any issues with the service."
"The solution should improve its reporting feature. There should be more transparency around API development. At the moment, the clients are pushing custom API into the mail, so we don't have too much visibility regarding what endpoints they're pushing the data into."
"It needs more formatting flexibility, such as the ability to wrap text around photos."
"Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"The contact limit alerts need to be improved."
"SendGrid is a great solution. I don't have any areas of improvement."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"They should make the solution more user-friendly."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"The reporting part needs improvement."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
MailChimp is ranked 2nd in Cloud Email with 32 reviews while SendGrid is ranked 1st in Cloud Email with 12 reviews. MailChimp is rated 8.2, while SendGrid is rated 8.6. The top reviewer of MailChimp writes "Great templates, easy to configure and offers A/B testing functionality". On the other hand, the top reviewer of SendGrid writes "Clean and simple to use with good integration capabilities". MailChimp is most compared with Mandrill, Zoho Campaigns, Mailgun, Amazon WorkMail and Mailjet, whereas SendGrid is most compared with Mailgun, ZeptoMail, Amazon WorkMail, Zoho Campaigns and SocketLabs. See our MailChimp vs. SendGrid report.
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We monitor all Cloud Email reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
