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SendGrid vs SendPulse comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SendGrid
Ranking in Cloud Email
1st
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
SendPulse
Ranking in Cloud Email
11th
Average Rating
9.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Cloud Email category, the mindshare of SendGrid is 8.3%, down from 17.9% compared to the previous year. The mindshare of SendPulse is 2.7%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.3%
SendPulse2.7%
Other89.0%
Cloud Email
 

Featured Reviews

Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.
it_user520110 - PeerSpot reviewer
Investor at a tech company with 51-200 employees
It provides a mix of communication channels. I have never seen downtime.
It provides a great mix of communication channels We have a better process of customer engagement because of the better open rate of our marketing newsletters. It could have a little better usability to get started working with SendPulse, so people could onboard faster and start working faster.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the conditions in automation."
"Overall, my experience with SendGrid is quite good; I have used it in a couple of my projects and everything is smooth, from integration to sending emails; the only aspect I have mentioned several times during this interaction is the pricing."
"Overall, it provides a good return on investment through reliability, time savings, and improved communication."
"SendGrid has positively impacted my organization by being a trusted partner for sending emails."
"With SendGrid, we have found a perfect solution to that scenario, and we don't have to involve infrastructure team anymore."
"Their REST API feature is the most amazing and easy API I have used."
"The valuable features include email capabilities, among other offerings."
"SendGrid provides the best analytics a competent postmaster needs."
"The email resend feature alone made this product worth the money."
"The drag-and-drop email builder is the most valuable feature."
"Setup was very easy, really good platform."
"We have a better process of customer engagement because of the better open rate of our marketing newsletters."
 

Cons

"The reporting part needs improvement."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"The contact limit alerts need to be improved."
"SendGrid is already nice, but it could be improved by providing the company ID when sending the email."
"SendGrid has documentation that is not up to date, and their support team is the worst."
"Customer Service: 4/5. Technical Support: 3/5."
"They should make the solution more user-friendly."
"It could have a little better usability to get started working with SendPulse, so people could onboard faster and start working faster."
"Would be great if deliverability % would be better."
"I would like to see more integration with other apps and browsers."
 

Pricing and Cost Advice

"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"The solution is relatively inexpensive."
"The basic plan starts at €90 per month."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Outsourcing Company
12%
Construction Company
11%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise6
No data available
 

Questions from the Community

What needs improvement with SendGrid?
I think there is room for improvement in customer service, up-to-date documentation, and better training.
What is your primary use case for SendGrid?
I use SendGrid for sending marketing emails and confirmation emails from our web pages.
Ask a question
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Comparisons

 

Overview

 

Sample Customers

ScoutMob
Polish Airlines LOT, Swatch, Karcher, Aeroflot, Radisson Hotels and Resorts
Find out what your peers are saying about SendGrid vs. SendPulse and other solutions. Updated: September 2026.
912,753 professionals have used our research since 2012.