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SendGrid vs Zoho Campaigns comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SendGrid
Ranking in Cloud Email
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Zoho Campaigns
Ranking in Cloud Email
7th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Cloud Email category, the mindshare of SendGrid is 8.4%, down from 19.5% compared to the previous year. The mindshare of Zoho Campaigns is 3.4%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.4%
Zoho Campaigns3.4%
Other88.2%
Cloud Email
 

Featured Reviews

Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.
Manav Sharma - PeerSpot reviewer
Project Manager at a tech services company with 1-10 employees
A good software for email marketing that integrates well with other third-party software, but its UI should be improved
I have found two or three issues with Zoho Campaigns. If we add any email content, Zoho Campaigns takes a lot of time to review by the back end. Two years back, a client set up Zoom Campaigns, and the lead was not entered into the campaign. The flow and everything else was fine, but entering the journey or the campaign took time. My company lost a customer because it took two weeks to review the emails we entered into that content. Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging. So that's why people have started moving to Zoho marketing automation instead of Zoho Campaigns. Zoho Campaigns should include immediate sync for the deals model because it's still not there. Whenever a lead is entered, it is immediately synced, but there is no immediate sync for the deals.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SendGrid has positively impacted my organization by solving the notification problem."
"Overall, my experience with SendGrid is quite good; I have used it in a couple of my projects and everything is smooth, from integration to sending emails; the only aspect I have mentioned several times during this interaction is the pricing."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services."
"The solution scales well."
"The most valuable feature is the conditions in automation."
"It is a stable and scalable solution."
"The API configuration is much cleaner in SendGrid."
"It is a very reliable and stable tool."
"The solution generates a good return on investment."
"The initial setup is easy."
"It's a very simple solution for email."
"It’s a very easy product to use, you do not need to be tech savvy or a whizz at email marketing."
"Putting the campaigns together on Zoho is reasonably straightforward. They have a little campaign builder tool that works very well as long as you don't want the campaign to be too sophisticated."
"We can merge Zoho Campaigns with Zoho CRM and other applications. I think automation is the best feature of the product because it reduces manual inputs. It will work automatically and generate reports."
"The solution is very inexpensive and very reasonably priced."
 

Cons

"The biggest problem that we have faced is with the authentication during login."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
"If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support."
"I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it."
"The contact limit alerts need to be improved."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"SendGrid is already nice, but it could be improved by providing the company ID when sending the email."
"The documentation is not fine, so I believe the documentation needs to be improved."
"There is room for improvement with integration with other applications like MailChimp."
"The reports are not so clear."
"My usage is limited to the basic features."
"When we use Zoho Campaigns, our emails often get routed to the spam folder instead of the inbox. For example, people who use Gmail to receive our newsletter will often miss it because it was sent to their spam folder. Many of our clients aren't seeing our work. We compared it to another solution, and the open rate was much higher because the emails went directly to the inbox."
"They could get better at dealing with spam. They need to improve their anti-spam capabilities."
"The emails were going to spam a lot despite us making various changes, and it appeared to be more because it was being sent from Zoho than anything else."
"Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging."
"Its deliverability could be improved."
 

Pricing and Cost Advice

"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"The solution is relatively inexpensive."
"The basic plan starts at €90 per month."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"Zoho Campaigns is cheaper compared to other products."
"The solution's price is reasonable."
"Zoho Campaigns is not that expensive as compared to other solutions like MailChimp."
"The solution's pricing is reasonable."
"The tool is priced less compared to other applications."
"We have an enterprise license for this because we use Zoho for lots of things. We have HR and a bunch of other things. We probably don't pay individually for marketing or sales, and it's all in the overall license that we have."
"There are additional charges, like whenever I add additional users, I need to pay extra."
"Since the product is part of a bundle, it is definitely very cost-efficient."
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Construction Company
10%
Government
8%
Outsourcing Company
7%
Marketing Services Firm
12%
Construction Company
12%
Comms Service Provider
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for SendGrid?
My advice is not to buy SendGrid; instead, use alternatives.
What needs improvement with SendGrid?
They should take care of their customers more carefully.
What is your primary use case for SendGrid?
I use the solution to send transactional and promotional emails.
Ask a question
Earn 20 points
 

Comparisons

 

Overview

 

Sample Customers

ScoutMob
Altus
Find out what your peers are saying about SendGrid vs. Zoho Campaigns and other solutions. Updated: June 2026.
903,257 professionals have used our research since 2012.