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SendGrid vs Zoho Campaigns comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SendGrid
Ranking in Cloud Email
1st
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
Zoho Campaigns
Ranking in Cloud Email
7th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Cloud Email category, the mindshare of SendGrid is 8.3%, down from 17.9% compared to the previous year. The mindshare of Zoho Campaigns is 3.3%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.3%
Zoho Campaigns3.3%
Other88.4%
Cloud Email
 

Featured Reviews

Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.
Manav Sharma - PeerSpot reviewer
Project Manager at a tech services company with 1-10 employees
A good software for email marketing that integrates well with other third-party software, but its UI should be improved
I have found two or three issues with Zoho Campaigns. If we add any email content, Zoho Campaigns takes a lot of time to review by the back end. Two years back, a client set up Zoom Campaigns, and the lead was not entered into the campaign. The flow and everything else was fine, but entering the journey or the campaign took time. My company lost a customer because it took two weeks to review the emails we entered into that content. Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging. So that's why people have started moving to Zoho marketing automation instead of Zoho Campaigns. Zoho Campaigns should include immediate sync for the deals model because it's still not there. Whenever a lead is entered, it is immediately synced, but there is no immediate sync for the deals.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"White-listed mail which avoids spam on mail services like Gmail and Yahoo."
"The API configuration is much cleaner in SendGrid."
"Overall, my experience with SendGrid is quite good; I have used it in a couple of my projects and everything is smooth, from integration to sending emails; the only aspect I have mentioned several times during this interaction is the pricing."
"SendGrid has positively impacted my organization by solving the notification problem."
"It does everything we need. It's got templating. It's got email validation. It's great."
"Their REST API feature is the most amazing and easy API I have used."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
"The solution scales well."
"Zoho Campaigns is a good software for email marketing."
"The most valuable feature of Zoho Campaigns is its ability to set up chain campaigns depending on the user's reaction."
"It is a very reliable and stable tool."
"It’s a very easy product to use, you do not need to be tech savvy or a whizz at email marketing."
"The out-of-the-box integration with all the other Zoho applications is the most valuable feature of the solution."
"The solution is very inexpensive and very reasonably priced."
"The initial setup is easy."
"Zoho Campaigns is a great product. It's easy to use. Zoho Campaigns is integrated with my CRM, so I can see everything happening within my company from the dashboard. I can manage and group my contacts and automate reporting. I enjoy checking on the metrics for my campaign. It also gives me the option of linking with Google Analytics, but I like Azure analytics better."
 

Cons

"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it."
"Customer Service: 4/5. Technical Support: 3/5."
"SendGrid could improve pricing flexibility and offer more detailed analytics without extra cost."
"For my use case, SendGrid is very good. The cost could potentially be improved, though I am not very familiar with pricing details."
"The biggest problem that we have faced is with the authentication during login."
"The reporting part needs improvement."
"SendGrid has documentation that is not up to date, and their support team is the worst."
"The emails were going to spam a lot despite us making various changes, and it appeared to be more because it was being sent from Zoho than anything else."
"When we use Zoho Campaigns, our emails often get routed to the spam folder instead of the inbox. For example, people who use Gmail to receive our newsletter will often miss it because it was sent to their spam folder. Many of our clients aren't seeing our work. We compared it to another solution, and the open rate was much higher because the emails went directly to the inbox."
"There is room for improvement with integration with other applications like MailChimp."
"The support team takes a while to respond to our request."
"It takes a lot of work to get it set up the way you want. It's not an intuitive product. It takes coding work to get the sales process to work. That setup process could be simplified significantly."
"Its deliverability could be improved."
"Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging."
"They could get better at dealing with spam. They need to improve their anti-spam capabilities."
 

Pricing and Cost Advice

"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"The solution is relatively inexpensive."
"The basic plan starts at €90 per month."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"Since the product is part of a bundle, it is definitely very cost-efficient."
"Zoho Campaigns is not that expensive as compared to other solutions like MailChimp."
"There are additional charges, like whenever I add additional users, I need to pay extra."
"Zoho Campaigns is cheaper compared to other products."
"The solution's pricing is reasonable."
"The solution's price is reasonable."
"We have an enterprise license for this because we use Zoho for lots of things. We have HR and a bunch of other things. We probably don't pay individually for marketing or sales, and it's all in the overall license that we have."
"The tool is priced less compared to other applications."
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Outsourcing Company
12%
Construction Company
11%
Government
7%
Outsourcing Company
19%
Marketing Services Firm
11%
Construction Company
11%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What needs improvement with SendGrid?
I think there is room for improvement in customer service, up-to-date documentation, and better training.
What is your primary use case for SendGrid?
I use SendGrid for sending marketing emails and confirmation emails from our web pages.
Ask a question
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Comparisons

 

Overview

 

Sample Customers

ScoutMob
Altus
Find out what your peers are saying about SendGrid vs. Zoho Campaigns and other solutions. Updated: September 2026.
911,994 professionals have used our research since 2012.