Service and Support
SAP Analytics Hub customer service and support receive mixed feedback. While SAP offers 24-hour assistance and various support options, there are concerns about the quality and speed. Some users rate the support a seven out of ten, appreciating the dedication during issue resolution. However, others believe improvements are needed. Several users have not interacted with the support team, suggesting inconsistency. Overall, the technical support needs enhancement to meet higher standards.
Deployment
Many find SAP Analytics Hub's initial setup complex due to its large system size and integration requirements with SAP ERP and SAP BW. Deployment is time-consuming, especially when user training is included, yet post-configuration, the system handles complex scenarios effectively. Some praise SAP Lumira for its simple deployment and compatibility with Tableau and Power BI. Cloud or on-premises options exist, but executing modifications demands significant effort. Users rate the setup experience moderately challenging.
Scalability
SAP Analytics Hub is reported as scalable due to its cloud-based micro-services, supporting granular detail. While some consider it ideal for medium to large enterprises, smaller companies might find it less suitable. Users appreciate its easy scalability despite complex configuration challenges, noting varying scalability ratings. Its architecture is complex, lacking no-code or low-code options, requiring thoughtful configuration. Feedback highlights SAP Analytics Hub's flexibility and capability for handling detailed data, aligning with enterprise needs.
Stability
SAP Analytics Hub is perceived as stable by various users who mention minimal issues. Most users rate its stability between eight and nine out of ten. Though some note it as an emerging product, others describe it as mature and stable. Users find that managed services contribute to its consistent performance. SAP Analytics Hub's analytics capabilities are also highlighted for their stability, reflecting confidence in its reliable operation.